“Happy with all produvts quality,packaging and delivery with one exception . The shrimp great flavor but very rubbery , hard to even chew.I followed all serving suggestions, Cocktail sauce was great!.”
Hi Christine,
Thank you for sharing your feedback. We’re glad the overall quality, packaging, and delivery met your expectations, but we’re sorry to hear the shrimp were rubbery and hard to chew. If you’d like to share any additional details about preparation or quantity, we’d be glad to pass them along.
Kind regards,
Team Mackenzie Limited
Hi Josie,
Thank you for sharing your experience. We’re sorry to hear deliveries are taking too long. We do offer expedited delivery services as well if you would be interested.
Kind regards,
Team Mackenzie Limited
Hi Mark,
Thank you for sharing your experience. We’re sorry to hear that you felt the price was high and the overall quality wasn’t up to your expectations. We are happy to hear that you enjoyed the vanilla cheesecake and the cheesecake bites.
Kind regards,
Team Mackenzie Limited
“We've only eaten a few of the many items we ordered so there's a split decision.
The Pineapple Upside Down cake was ok. Of course not as good as homemade but I'd order again. We were deeply disappointed by every dish included in the Turkey dinner. Really grim. Sorry.”
“We received a gift card from family member.
I selected what I felt would be the best use toward a meal and selected Salmon dinner.
We have yet to prepare the meal but the cake is gone.
I would only consider future purchases if I received another gift card, the idea of spending on a meal I still have to prepare is not ideal for me personally.”
“I love a good pot pie. Thought it was deliscous, but had more crust than filling. That is my only complaint. Also bigger pieces of chicken would be nice... Let me know if this ever happens and i'd gladly buy more in the future”
Hi Felicia,
I’m sorry to hear the quiche didn’t meet your expectations. Thanks for letting us know. If you’d like to discuss this further, please contact our support team so we can look into it.
Kind regards,
Team Mackenzie Limited
“I think Mackenzie is a good, dependable company on item selection and delivery but I ordered pork shanks that were at best a 5 out of 10. There was very little mushroom sauce so had to add water to warm them up and have also had bad luck with numerous crab dishes.”
Hi Jamie,
I’m sorry to hear the pork shanks were disappointing and the mushroom sauce was lacking. Thanks for letting us know. I’ll pass your feedback to the team so they can look into this.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“This was my third time ordering the Nastalgic cake and the Cinnabuns. . The cake is always a family favorite. It looks cool and always tastes great. This last order there was a problem with the cake . The company made it right immediately after I reached out to customer service. Unfortunately the replacement cake was also unsatisfactory. I reached out again and in the end the company did refund me for the price of the cake and shipping costs. All and all I'm satisfied with the outcome and though I'm disappointed that we didn't have my husbands favorite cake this year I'm happy with the cake and cinnabunns and the customer service I received .”
Hi Barbara,
I’m sorry to hear there was an issue with the replacement cake and that the second cake wasn’t satisfactory. Thanks for letting us know. I’m glad the refund was issued and that you’re overall satisfied with the outcome and the rest of the order.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“i sent this as a birthday gift. They loved the lobster mac and cheese bites. However, they were disappointed with the chocolate lava cakes. They said they were dry and had no inner gooiness that they would have expected from a lava cake. Nothing was oozy. These cakes were a doozy.”
Hi Evan,
I’m sorry to hear the chocolate lava cakes didn’t meet expectations and were dry with no gooey center. Thanks for letting us know. If you’d like to discuss this further, please contact our support team so we can look into it.
Kind regards,
Team Mackenzie Limited
Hi Leandra,
I’m sorry to hear the coffee buns didn’t seem fresh. Thanks for letting us know. If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“The plastic packages of the chicken and mushroom sauce were cracked and broken when received. Since the product was frozen I was able to pick out the broken pieces. Should not have had to do that!!
Several of the cookes were broken into pieces when received. This was so disappointing as I have order many times from MacKenzie and have never before had a delivery problem. These were sale itms so I am wondering if that was the reason. I love their cranberry upside down cake and will probably order it again in the future.”
Hi Gloria,
I’m sorry to hear your order arrived with cracked packaging and damaged cookies. That’s disappointing, especially since you’ve ordered with us before. We’ll pass your feedback along to the team to help prevent this in the future.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“I paid extra for two day. Delivery was never told that I might not get it on the two days so why would I pay for two day delivery?
I was supposed to have in plenty of time for Father’s Day
Needless to say, I did not get it !
very dissatisfied”
It appears as though the ship date that you selected at the time the order was placed was Monday 6/22 and the order arrived at your address on 6/24. We hope that you can still enjoy the products that you received.
Sincerely
Your Mackenzieltd team
“The food and delivery was fine. You addressed me with a name I sent a gift to in the past. You also mentioned the same name in earlier info you sent me. The person you named had nothing to do with
this transaction. Had this been a gift sent to a business or customer it might have been embassing.
Note: Reference the e-mail you sent me resulting in this response.”
Hi Pamela, I’m sorry for the confusion with the name in the prior message. That had nothing to do with this transaction. We’ll pass your feedback along regarding the reference email to help prevent this in the future.
I am glad to hear that the food and delivery was good!
Kind regards,
Team Mackenzie Limited
“I Received my order of cookies and unfortunately I was very disappointed. The cookies tasted stale and dry. They weren’t very tasty and I would not order them again. Sorry!
Jean Harrison”
Hello Jean, Your order for the Grandmas Cookie Tin was delivered on Friday, June 12th. You would not have received anything from us today. We hope that you enjoyed the cookies!
Your
Mackenzie team
