Hi Josephine, we’re glad you enjoyed the food, but sorry the portions felt small for the price. We’ll review our portion sizing and pricing to ensure better value.
Kind regards,
Team Mackenzie Limited
“Beef Bourginoin not too beefy and rather tasteless.
Pork shanks a bit better, but had somewhat large pieces of fat in the paskage, which I removed, and, after cooking was still a bit fatty.
Haven't yet had the chicken with mushrooms.”
Hi Kenneth, we’re sorry to hear about the beef bourguignon being underwhelming and the pork shanks due to excess fat. We’ll look into the fat issue and overall quality, and we appreciate you flagging the items you’ve not yet tried.
Kind regards,
Team Mackenzie Limited
“Two of four desserts were very good. One wasn't good at all and one was just ok. The meal for two ( steak was awful potato ok and chocolate cake ok) was a disappointment. Lobster Sandwich wasn't great...could have been any seafood. So its mixed bag...and for the prices it should all be fantastic.”
Hi Fred, we’re sorry to hear the experience was mixed and didn’t meet your expectations, especially given the prices.
We’ll pass your feedback to our quality and product teams to review the desserts, steak, lobster sandwich, and overall value to ensure a more consistent and enjoyable experience.
“Quality has declined. One package of chicken cordon bleu inside a box wrapping was torn half off. Afraid to eat them. Cowboy chicken casserole was terrible and too dry. Third item was little desserts and were great.”
Hi Janet, we’re sorry to hear about the torn packaging, the dry casserole, and the overall experience not meeting expectations. We understand your concerns and appreciate the chance to make this right.
We’ll pass your feedback to our packaging, kitchen, and product teams to review the packaging integrity, moisture levels, and overall quality.
“The box the produxct was packaged, and sent in, was way to big for the size of the product. Texture and flavor of the small cakes were mediocre. The choloate peeps were too chewy.”
Hi Bonnie, we’re sorry to hear about the packaging size and the quality of the cakes and chocolate peeps. We understand how that can be disappointing. We’ll pass your feedback to our product and packaging teams to review sizing, texture, and flavor quality.
Hi James, we’re sorry to hear the container arrived damaged and that the overall experience wasn’t up to your expectations. We will pass along your comments to the quality and product teams.
Hi Julia, we’re sorry to hear that most items didn’t meet your expectations, aside from the desserts. We appreciate the feedback and will pass it along to our team to review. If you’d like help selecting better options next time, our customer service or online chat is available to assist.
“The food taste delicious unfortunately it had 65 saturated fats which made me sick …. Made me sick…. This kind of info is not listed in the catalog…. It would be helpful if an online entry had this info”
Hi Shelia, we are sorry that this item made you sick. The catalog lists the nutritional panel, but on the online product pages, each product page lists the nutritional panel. If you need assistance next time, our customer service or online chat team can help you navigate the process to ensure you find a product that doesn't have the same outcome.
Hi Susan, we’re glad the dessert was wonderful, and we’re sorry the baked potatoes didn’t turn out well. Freezing and then baking can affect texture, and we’ll share your feedback with our kitchen to improve this.
“These chocolate Easter eggs were made of deicious chocolate. They arrived timely, for which I paid an extra fee. They were packaged well. However, they were not as pictured and described. The marshmellow ducks inside were very sticky and could never be removed from the egg whether we kept them at room temperature or refrigerated them.”
Thank you so much for your review. We will pass along your comments to our quality department to ensure this issue does not occur again. If you need further assistance, please reach out to our customer service department.
“Food is great but they ship with the least amount of dry ice of any of the other online gourmet food companies!! Making southwest and west coast delivery often arriving in questionable condition!”
Susan, we understand your frustration with the shipping, and we will pass along your comments to our warehouse. If you had any issues with a recent order, please reach out to our customer service department so they can assist further
“The dinner I ordered arrived in good condition. Easy to get ready. The one issue I had was the overly salted side dishes. Chicken was fine. I would not order this again. The dessert was great, though!”
Hi Bonnie,
Thank you for sharing your feedback. We’re glad the chicken and dessert were satisfactory, but we’re sorry the side dishes were overly salted. We’ll pass this along to our quality team to prevent it from happening again.
“The food was good, although the flower cupcakes, while very pretty, did not taste that great. Everything else was super.
The reason I only gave 3 stars was the delivery service. I paid for expedited delivery. First it was coming one day, then another and then it finally arrived on the 3rd day. All the dry ice was melted and some of the food had begun to defrost. You should choose another delivery system. For that reason I will not be ordered from you again.”
Hi Renate, we are so sorry you had issues with delivery. I reached out to our customer service team to look into your issue further. They will be reaching out soon. Thank you for shopping with us!
“Haven’t tried the Lava cakes yet but was disappointed in the chocolate eggs with the chicks in them. Some of the chicks were so hard my grandson couldn’t even chew them. For what I paid for those the chicks should have been fresh. Needless to say I won’t be offering anything else.”
We’re sorry to hear this item didn’t meet your expectations. We understand your concerns regarding the texture and freshness, especially given the occasion. Your feedback is appreciated and will be shared with our team. Please reach out to our customer service team so they can help with this issue.
Thank you for your feedback—we’re sorry this experience fell short of what you expected. We understand your concerns with both the steak texture and the hot dogs’ flavor, and we appreciate you bringing this to our attention. We’ll share your comments with our team.
“Ordered two creamed corn and one green beans order. Appears these catalog items are from
Different companies. Packaged entirely differently. Corn in plastic coated cardboard box. Clear plastic wrap in thin cardboard sealed box. One had broken cracked corner including length of top edge. After cooking picked little black plastic tray pieces out of my serving bowl. Instructions did not include defrosted and frozen. The hostess requested these leftovers.
Beans had a heavier metal tray for baking. All I’m saying on this, is at our friends Easter Feast no one wanted the leftovers.”
Hi Margaret, we source all our items from top vendors, so items can vary. We are sorry these didn't meet your expectations. For the cracked item, please reach out to our customer service team, and they can assist with this issue. Thank you for the feedback, and we will forward the comments to our internal teams.
“Service was great and soups arrived before I expected - they were given to 2 people who were going for surgery so that was nice. I was told by them that the soup was a little to salty and the lobster bisque did not have a lot of flavor.”
Thank you for sharing this thoughtful feedback. We’re glad the soups arrived in time and could be part of supporting two people ahead of surgery. We’re sorry to hear the soups were too salty and that the lobster bisque lacked flavor, and we truly appreciate you bringing this to our attention. We’ll share your comments with our team.
“I ordered a Holiday meal for my son. Have of it came in broken plastic containers. The customer service person did credit me for the items with no apology or concern that he was about to have 1/2 a meal. There are better companies I have used. There site would not upload my photos of the food”
Thank you for the feedback and we truly apologize that some of your products were damaged in transit, especially before a holiday. I see that Customer Service responded right away to address the concerns for you, and again we do sincerely apologize that we were not able to replace the two items before the holiday.
