“I paid extra for two day. Delivery was never told that I might not get it on the two days so why would I pay for two day delivery?
I was supposed to have in plenty of time for Father’s Day
Needless to say, I did not get it !
very dissatisfied”
It appears as though the ship date that you selected at the time the order was placed was Monday 6/22 and the order arrived at your address on 6/24. We hope that you can still enjoy the products that you received.
Sincerely
Your Mackenzieltd team
“The food and delivery was fine. You addressed me with a name I sent a gift to in the past. You also mentioned the same name in earlier info you sent me. The person you named had nothing to do with
this transaction. Had this been a gift sent to a business or customer it might have been embassing.
Note: Reference the e-mail you sent me resulting in this response.”
Hi Pamela, I’m sorry for the confusion with the name in the prior message. That had nothing to do with this transaction. We’ll pass your feedback along regarding the reference email to help prevent this in the future.
I am glad to hear that the food and delivery was good!
Kind regards,
Team Mackenzie Limited
“The mini chicken Dijon croissant wraps were very greasy and they never browned on the oven. The mini lobster grilled cheese finger sandwiches were good. The petit fours and macaroons were good.the Coney Island mini hotdog wraps were ok.”
Hi Gina, I’m sorry to hear the mini chicken Dijon croissant wraps were greasy and didn’t brown. We’re glad some items were enjoyable, and we’ll pass this feedback to the team to look into what happened.
Kind regards,
Team Mackenzie Limited
“I have not had a chance to taste all from this latest shipment. Your delivery is prompt, and thank you for that. Have only tasted the chicken cordon bleu. My assessment: the breading was too thick, the interior not very moist or cheesy, and the ham not particularly tasty. Would not order again.”
Hi Ronne, I’m sorry to hear the icing didn’t meet expectations. That’s not the experience we want. We’ll pass this feedback to the team to look into what happened.
Kind regards,
Team Mackenzie Limited
“While the product itself was delicious I was very disappointed on delivery. When I ordered it said it would arrive Saturday before Mothers Day. I never would have ordered had it not. It did not arrive until the following Tuesday.”
Hi Molly, I’m very sorry the delivery was delayed. That’s not the experience we want, especially around Mother’s Day. We’ll review our delivery timeline to prevent this in the future.
Kind regards,
Team Mackenzie Limited
Hi Josephine, we’re glad you enjoyed the food, but sorry the portions felt small for the price. We’ll review our portion sizing and pricing to ensure better value.
Kind regards,
Team Mackenzie Limited
“Beef Bourginoin not too beefy and rather tasteless.
Pork shanks a bit better, but had somewhat large pieces of fat in the paskage, which I removed, and, after cooking was still a bit fatty.
Haven't yet had the chicken with mushrooms.”
Hi Kenneth, we’re sorry to hear about the beef bourguignon being underwhelming and the pork shanks due to excess fat. We’ll look into the fat issue and overall quality, and we appreciate you flagging the items you’ve not yet tried.
Kind regards,
Team Mackenzie Limited
“Two of four desserts were very good. One wasn't good at all and one was just ok. The meal for two ( steak was awful potato ok and chocolate cake ok) was a disappointment. Lobster Sandwich wasn't great...could have been any seafood. So its mixed bag...and for the prices it should all be fantastic.”
Hi Fred, we’re sorry to hear the experience was mixed and didn’t meet your expectations, especially given the prices.
We’ll pass your feedback to our quality and product teams to review the desserts, steak, lobster sandwich, and overall value to ensure a more consistent and enjoyable experience.
“Quality has declined. One package of chicken cordon bleu inside a box wrapping was torn half off. Afraid to eat them. Cowboy chicken casserole was terrible and too dry. Third item was little desserts and were great.”
Hi Janet, we’re sorry to hear about the torn packaging, the dry casserole, and the overall experience not meeting expectations. We understand your concerns and appreciate the chance to make this right.
We’ll pass your feedback to our packaging, kitchen, and product teams to review the packaging integrity, moisture levels, and overall quality.
“The box the produxct was packaged, and sent in, was way to big for the size of the product. Texture and flavor of the small cakes were mediocre. The choloate peeps were too chewy.”
Hi Bonnie, we’re sorry to hear about the packaging size and the quality of the cakes and chocolate peeps. We understand how that can be disappointing. We’ll pass your feedback to our product and packaging teams to review sizing, texture, and flavor quality.
Hi James, we’re sorry to hear the container arrived damaged and that the overall experience wasn’t up to your expectations. We will pass along your comments to the quality and product teams.
Hi Julia, we’re sorry to hear that most items didn’t meet your expectations, aside from the desserts. We appreciate the feedback and will pass it along to our team to review. If you’d like help selecting better options next time, our customer service or online chat is available to assist.
“The food taste delicious unfortunately it had 65 saturated fats which made me sick …. Made me sick…. This kind of info is not listed in the catalog…. It would be helpful if an online entry had this info”
Hi Shelia, we are sorry that this item made you sick. The catalog lists the nutritional panel, but on the online product pages, each product page lists the nutritional panel. If you need assistance next time, our customer service or online chat team can help you navigate the process to ensure you find a product that doesn't have the same outcome.
Hi Susan, we’re glad the dessert was wonderful, and we’re sorry the baked potatoes didn’t turn out well. Freezing and then baking can affect texture, and we’ll share your feedback with our kitchen to improve this.
