“Gifted the schnitzel dinner and was told while the portions were appreciated, the pork cutlets were dry and flavorless when prepared as directed. Dessert was good. Recipients relayed they would not order it again.”
Hi Karen,
I’m sorry to hear the schnitzel dinner had dry pork cutlets and that the overall impression wasn’t as you’d hoped. I’m glad the dessert was good, though, and thank you for sharing this feedback so we can pass it along for review.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“I paid for an overnight delivery. It took about 4 (or more) days. The food was halfway defrosted. The food was below par. I have received food from you before and it was very good. This order was for a friend lwho was greiving. What a dissapointment!”
“We ordered Lobster Mac and Cheese Bites as a special treat for a birthday celebration. The black plastic container in which we were told to bake them was crumbling even before we put it in the oven and, when we took the bites out as directed, almost all of them contained bits and pieces of black plastic. While the taste was excellent, having to eat carefully to avoid the plastic, made the experience not very pleasant.”
Hi Richard, I’m very sorry to hear about the plastic in your Lobster Mac and Cheese Bites. That’s unacceptable. We’ll investigate with our packaging supplier and ensure this doesn’t happen again. We have sent you a replacement order. Please let us know if there are any other concerns.
Kind regards,
Team Mackenzie Limited
“I read the ingredients online & it said nothing about nitrites (which I'm allergic to). I didn't check the label on the box until after I got sick. I had to throw away the rest. They were so tasty. I really enjoyed them. I thougt I'd finally found something I could eat. When I contacted customer service to chat about it they weren't the least bit interested, almost rude.”
Hi Martha, I’m very sorry to hear you had a reaction and that our online ingredient info wasn’t clear for you. That’s not the experience we want.
We’ll review our labeling and allergen information to ensure it’s easy to understand before purchase.
Kind regards,
Team Mackenzie Limited
Hi Gilbert, we’re really sorry to hear about the late arrival, melted dry ice, and wrong items. That’s not the standard we aim for.
We’ll look into what happened with your order and how to prevent it in the future.
Please contact our customer service team with your order number so we can resolve this promptly.
Kind regards,
Team Mackenzie Limited
“After cake was shipped, it was held from delivery fora day, so needless to say the cake was thawed and icing was melted and stuck to the top. Cake itself was great as always but not the same without the icing. This was a gift to someone.”
Hi Cynthia, we’re sorry to hear the cake arrived thawed and the icing melted, especially since it was a gift. We understand how disappointing that is.
We’ll pass your feedback to our delivery and quality teams to review packaging and transit times. If you would like to reach out to our customer service team, they can assist with options to help rectify the issue.
“I ordered the chocolate eggs with the marshmellow ducks inside and the chocolate was melted all around the ducks, nothing like the photo - you could not even see them, disapointing”
Lisa, we are so sorry these eggs were not as expected and did not arrive as shown in the photo. Please reach out to our customer service department so they can further assist with this product, as it can be damaged or melt during transit.
“The milk chocolate egg containing a marshmallow chick was decribed and looked in the catalog as much better than in person. The eggshell was stuck to the chick to some extent or another in each of the six dggs, and the chick pretty much disintigrated in the struggle to separate the two. Other than that, the egg carton and eggs arrived promptly.”
Hi Richard, we’re sorry to hear the milk chocolate eggs didn’t meet your expectations and that the chick separated from the egg. We understand how disappointing that can be, especially when the description suggested a different experience.
Thank you for letting us know. We’ll pass your feedback to our product and packaging teams to review the coating and adhesion.
“Dont buy from them. They do not stand behind their products. Spent too much money for a dozen waddles eggs with a marshmallow peep inside. The chocolate was "ok" but the peep inside was hard like rubber. It was not edible and I was afraid my someone would choke on it.”
I am sorry that you were not happy with your purchase. I reviewed the order and don't see that you contacted Customer Service at all, I will have someone reach out to you regarding this order.
“Worst food I have ever purchased, I ordered Sheperds pie, came with dried beef and very small mashed potatoes covering, no lamb as expected, dry and tasteless. Will never order from them again. Save yourself and your guests this tasteless dish. When asked for refund they refused. Poor Business ethics. Do yourself a favor stay away from this business.”
We’re sorry to hear about your experience and that the Shepherd’s Pie did not meet your expectations. That’s not the level of quality we strive to deliver.
Your feedback regarding the ingredients, portioning, and overall quality has been noted and will be shared with our product team for review.
Thank you for taking the time to share your experience.
Best regards,
Mackenzie Limited Customer Support Team
“Food was delivered "damaged" The tin and crust of the Shephards were dented in and broken crust. At the price you pay for product I would think they could provide better packaging and a heavier tin. Salty
Clam Chowder was good but a bit salty. Weird that it comes in a plastic bag
Finally the cake was awful . Frosting was cracked and broken apart upon arrival. The rosettes were all on one side of the cake. Could not taste the Baileys in the cake at all. Just a very very rich and dry chocolate cake. Poor quality - especially when you consider it cost $50”
We’re very sorry to hear about your experience and truly apologize for the condition in which your order arrived. This is certainly not the quality or care we strive to deliver, especially given the investment our customers make in our products.
We’ve opened a case with our Customer Service team to look into this further and review the concerns you shared regarding packaging, product condition, and quality. Your feedback is important and helps us identify areas that need improvement.
Thank you for bringing this to our attention, and again, we apologize for the disappointment.
Best regards,
Mackenzie Limited Customer Support Team
“I was pleased to see the packaging of the food and thought my Thanksgiving would be perfect. I followed the instructions on each package and I am sorry to say what should have taken the max of 2 hours to prepare took me all afternoon. After removing each of the dishes from my oven to find they were not done and still cold in the middle I ended up microwaving each dish to have a dinner served hot. I was extremely disappointed and will never order from you again.”
I am so sorry you had trouble with preparation, the dinner you ordered if prepared from thawed (recommended) is designed to be done in 30-45 minutes. Ovens do vary in terms of temperature, and our apologies if this took longer than intended. Someone from Customer Service will reach out to you directly.
“I was a bit disappointed with your company. My son moved to Iowa and it was his first thanksgiving on his own without friends or family. I places an order to be delivered in time for thanksgiving but it was delayed twice and got there aftger thanks giving. The food was reported to be very good, but sadly was not on time.”
We are so sorry for this experience. We fully share your frustration, it appears this order shipped on time and with the service level to arrive before Thanksgiving. I see UPS did indeed take longer that they should have to get this to you, it was shipped with priority overnight service and they took 3 days to delivery it. We absolutely want all our shipments to deliver on time, and I can only apologize on behalf of UPS that they let us both down here. Someone from Customer Service will reach out to you directly.
Team Mackenzie Limited
“On November 12th, 2025 I placed a Thanksgiving order with the company, I did not receive any emails or notifications letting me know the status of my order. I called the company on November 26th,2025 and was told my order went out and was to be shipped to be by overnight delivery. It arrived on Wednesday, 11/26/25 by the stated time. But upon receiving and opening the order, it did not include my Cranberry Sausage Stuffing. I called to inquire a# to why and my operator Abagail was dismissive of my complaint and tried to get me off the phone as quick as she could. Rude. The food did not have the taste as comforting as it had in previous years. The Cornish Hens wer3 bland. The stuffing inside them were runny and lacking flavor. Very disappointed, especially for the amount of money I spent.”
We are so glad that your order arrived on time and in good condition, but very sorry it was missing an item. That's not what we want to happen. I do see you were promptly refunded for the missing item, and again we offer sincere apologies for the oversight. Someone from Customer Service is reaching out to you to discuss the items you ordered.
Best,
Team Mackenzie Limited
“Food advertised as gourmet, was not even close. Mashed potatoes were gray and tasteless. Stuffing was simple. Very disappointed for the $200+ I paid. Not nearly enough food for 4 people.”
“Flavor and quality varies from one product to the next. Instructions on some products (turkey) not clear. I ended up serving a raw turkey so disappointed”
Thank you for the feedback. We did reach out privately to understand your experience with re-heating the turkey as we aim to make instructions as clear and as easy as possible!
Best,
Team Mackenzie Limited
