“The delivery was damaged in transit so another was sent. The package arrived beyond the celebration date. Except for the shrimp tempura I was disappointed in the food, for the first time. The short ribs were in a pasty, gooey sauce and too salty. The mushroom balsamic flatbread was expensive and not worth it. I've ordered from McKenzie multiple times but this is the first time I was very disappointed.”
Hi Joyce,
Thank you for sharing your experience. I’m sorry to hear the package arrived damaged, was late beyond the celebration date, and that several items didn’t meet your expectations this time.
We’d appreciate any extra details you can provide about the meals so we can pass them along for review and improvement.
Kind regards,
Team Mackenzie Limited
Hi Gary,
I’m sorry to hear you found it average. Thanks for letting us know. If you’d like to discuss this further, please contact our support team so we can look into it.
Kind regards,
Team Mackenzie Limited
“Prices increased . One less hassle back potatoe . Now , instructed to season and butter it myself .
Disappointed . For these reasons I will no longer order from you . Please take me off your mailing list.”
“I have already informed youall of my reciept of last order. An AI "it" even wrote a note to you.
The box arrived w/o any ice/dry ice etc. couldn't eat the appetiser with milk product in it. get together was a flop.”
Hi Lee,
I’m sorry to hear the delivery didn’t meet expectations—especially the ice/dry ice issue and the milk-containing appetizer. Thanks for letting us know. I have forwarded your information to our customer care team for them to reach out to you.
Kind regards,
Team Mackenzie Limited
“I paid, I think it was $12.99 extra in shipping so I could select a delivery date. I selected July 11, part of the order arrived on July 3. It did not last. I love the products at MacKenzie Limited and will order again. I was just very disappointed this time.”
“Gifted the schnitzel dinner and was told while the portions were appreciated, the pork cutlets were dry and flavorless when prepared as directed. Dessert was good. Recipients relayed they would not order it again.”
Hi Karen,
I’m sorry to hear the schnitzel dinner had dry pork cutlets and that the overall impression wasn’t as you’d hoped. I’m glad the dessert was good, though, and thank you for sharing this feedback so we can pass it along for review.
If you’d like to discuss this further, please contact our support team.
Kind regards,
Team Mackenzie Limited
“I paid for an overnight delivery. It took about 4 (or more) days. The food was halfway defrosted. The food was below par. I have received food from you before and it was very good. This order was for a friend lwho was greiving. What a dissapointment!”
“We ordered Lobster Mac and Cheese Bites as a special treat for a birthday celebration. The black plastic container in which we were told to bake them was crumbling even before we put it in the oven and, when we took the bites out as directed, almost all of them contained bits and pieces of black plastic. While the taste was excellent, having to eat carefully to avoid the plastic, made the experience not very pleasant.”
Hi Richard, I’m very sorry to hear about the plastic in your Lobster Mac and Cheese Bites. That’s unacceptable. We’ll investigate with our packaging supplier and ensure this doesn’t happen again. We have sent you a replacement order. Please let us know if there are any other concerns.
Kind regards,
Team Mackenzie Limited
“I read the ingredients online & it said nothing about nitrites (which I'm allergic to). I didn't check the label on the box until after I got sick. I had to throw away the rest. They were so tasty. I really enjoyed them. I thougt I'd finally found something I could eat. When I contacted customer service to chat about it they weren't the least bit interested, almost rude.”
Hi Martha, I’m very sorry to hear you had a reaction and that our online ingredient info wasn’t clear for you. That’s not the experience we want.
We’ll review our labeling and allergen information to ensure it’s easy to understand before purchase.
Kind regards,
Team Mackenzie Limited
Hi Gilbert, we’re really sorry to hear about the late arrival, melted dry ice, and wrong items. That’s not the standard we aim for.
We’ll look into what happened with your order and how to prevent it in the future.
Please contact our customer service team with your order number so we can resolve this promptly.
Kind regards,
Team Mackenzie Limited
“After cake was shipped, it was held from delivery fora day, so needless to say the cake was thawed and icing was melted and stuck to the top. Cake itself was great as always but not the same without the icing. This was a gift to someone.”
Hi Cynthia, we’re sorry to hear the cake arrived thawed and the icing melted, especially since it was a gift. We understand how disappointing that is.
We’ll pass your feedback to our delivery and quality teams to review packaging and transit times. If you would like to reach out to our customer service team, they can assist with options to help rectify the issue.
“I ordered the chocolate eggs with the marshmellow ducks inside and the chocolate was melted all around the ducks, nothing like the photo - you could not even see them, disapointing”
Lisa, we are so sorry these eggs were not as expected and did not arrive as shown in the photo. Please reach out to our customer service department so they can further assist with this product, as it can be damaged or melt during transit.
“The milk chocolate egg containing a marshmallow chick was decribed and looked in the catalog as much better than in person. The eggshell was stuck to the chick to some extent or another in each of the six dggs, and the chick pretty much disintigrated in the struggle to separate the two. Other than that, the egg carton and eggs arrived promptly.”
Hi Richard, we’re sorry to hear the milk chocolate eggs didn’t meet your expectations and that the chick separated from the egg. We understand how disappointing that can be, especially when the description suggested a different experience.
Thank you for letting us know. We’ll pass your feedback to our product and packaging teams to review the coating and adhesion.
“Dont buy from them. They do not stand behind their products. Spent too much money for a dozen waddles eggs with a marshmallow peep inside. The chocolate was "ok" but the peep inside was hard like rubber. It was not edible and I was afraid my someone would choke on it.”
I am sorry that you were not happy with your purchase. I reviewed the order and don't see that you contacted Customer Service at all, I will have someone reach out to you regarding this order.
“Worst food I have ever purchased, I ordered Sheperds pie, came with dried beef and very small mashed potatoes covering, no lamb as expected, dry and tasteless. Will never order from them again. Save yourself and your guests this tasteless dish. When asked for refund they refused. Poor Business ethics. Do yourself a favor stay away from this business.”
We’re sorry to hear about your experience and that the Shepherd’s Pie did not meet your expectations. That’s not the level of quality we strive to deliver.
Your feedback regarding the ingredients, portioning, and overall quality has been noted and will be shared with our product team for review.
Thank you for taking the time to share your experience.
Best regards,
Mackenzie Limited Customer Support Team
