“Worst food I have ever purchased, I ordered Sheperds pie, came with dried beef and very small mashed potatoes covering, no lamb as expected, dry and tasteless. Will never order from them again. Save yourself and your guests this tasteless dish. When asked for refund they refused. Poor Business ethics. Do yourself a favor stay away from this business.”
We’re sorry to hear about your experience and that the Shepherd’s Pie did not meet your expectations. That’s not the level of quality we strive to deliver.
Your feedback regarding the ingredients, portioning, and overall quality has been noted and will be shared with our product team for review.
Thank you for taking the time to share your experience.
Best regards,
Mackenzie Limited Customer Support Team
“Food was delivered "damaged" The tin and crust of the Shephards were dented in and broken crust. At the price you pay for product I would think they could provide better packaging and a heavier tin. Salty
Clam Chowder was good but a bit salty. Weird that it comes in a plastic bag
Finally the cake was awful . Frosting was cracked and broken apart upon arrival. The rosettes were all on one side of the cake. Could not taste the Baileys in the cake at all. Just a very very rich and dry chocolate cake. Poor quality - especially when you consider it cost $50”
We’re very sorry to hear about your experience and truly apologize for the condition in which your order arrived. This is certainly not the quality or care we strive to deliver, especially given the investment our customers make in our products.
We’ve opened a case with our Customer Service team to look into this further and review the concerns you shared regarding packaging, product condition, and quality. Your feedback is important and helps us identify areas that need improvement.
Thank you for bringing this to our attention, and again, we apologize for the disappointment.
Best regards,
Mackenzie Limited Customer Support Team
“I was pleased to see the packaging of the food and thought my Thanksgiving would be perfect. I followed the instructions on each package and I am sorry to say what should have taken the max of 2 hours to prepare took me all afternoon. After removing each of the dishes from my oven to find they were not done and still cold in the middle I ended up microwaving each dish to have a dinner served hot. I was extremely disappointed and will never order from you again.”
I am so sorry you had trouble with preparation, the dinner you ordered if prepared from thawed (recommended) is designed to be done in 30-45 minutes. Ovens do vary in terms of temperature, and our apologies if this took longer than intended. Someone from Customer Service will reach out to you directly.
“I was a bit disappointed with your company. My son moved to Iowa and it was his first thanksgiving on his own without friends or family. I places an order to be delivered in time for thanksgiving but it was delayed twice and got there aftger thanks giving. The food was reported to be very good, but sadly was not on time.”
We are so sorry for this experience. We fully share your frustration, it appears this order shipped on time and with the service level to arrive before Thanksgiving. I see UPS did indeed take longer that they should have to get this to you, it was shipped with priority overnight service and they took 3 days to delivery it. We absolutely want all our shipments to deliver on time, and I can only apologize on behalf of UPS that they let us both down here. Someone from Customer Service will reach out to you directly.
Team Mackenzie Limited
“On November 12th, 2025 I placed a Thanksgiving order with the company, I did not receive any emails or notifications letting me know the status of my order. I called the company on November 26th,2025 and was told my order went out and was to be shipped to be by overnight delivery. It arrived on Wednesday, 11/26/25 by the stated time. But upon receiving and opening the order, it did not include my Cranberry Sausage Stuffing. I called to inquire a# to why and my operator Abagail was dismissive of my complaint and tried to get me off the phone as quick as she could. Rude. The food did not have the taste as comforting as it had in previous years. The Cornish Hens wer3 bland. The stuffing inside them were runny and lacking flavor. Very disappointed, especially for the amount of money I spent.”
We are so glad that your order arrived on time and in good condition, but very sorry it was missing an item. That's not what we want to happen. I do see you were promptly refunded for the missing item, and again we offer sincere apologies for the oversight. Someone from Customer Service is reaching out to you to discuss the items you ordered.
Best,
Team Mackenzie Limited
“Food advertised as gourmet, was not even close. Mashed potatoes were gray and tasteless. Stuffing was simple. Very disappointed for the $200+ I paid. Not nearly enough food for 4 people.”
“Flavor and quality varies from one product to the next. Instructions on some products (turkey) not clear. I ended up serving a raw turkey so disappointed”
Thank you for the feedback. We did reach out privately to understand your experience with re-heating the turkey as we aim to make instructions as clear and as easy as possible!
Best,
Team Mackenzie Limited
“The food was shipped correctly and received in excellent condition. However, the flavors were not what I expected. the lamb shanks in portobello sauce were very tender, but without much flavor. They lacked seasoning! The sauce was especially bad. the Bailey's Irish cream cake was moist, but again lacked flavor. I detected no Bailey's in it at all.”
Thank you very much for your feedback, every review helps us improve and we care about your satisfaction. You are also welcome to reach out to Customer Service at info@mackenzieltd.com or 1-877-867-6851 if we can be of any assistance to you.
Best,
Team Mackenzie Limited
“Only one item of my entire order was above average -- the beignets. The lemon cake was very dry, the quiche was so-so, the bacon was fatty, and the pumpkin roll was dry (delivered in broken container.) Needless to say I won't be spending that much money on any other items from your organization.”
Hi Linda,
Thank you for your honest feedback. We’re glad to hear you enjoyed the beignets, but we sincerely apologize that the other items didn’t meet your expectations. Your comments are important to us, and our customer service team will be reaching out to you.
We appreciate your input and hope you might consider giving us another opportunity to serve you better.
Team Mackenzie Limited
“The half side of salmon was received thawed. There was no dry ice included in the order; just one tiny frozen packet of ice. I called customer service and was told someone would contact me to correct the issue. No one ever did. Mackenzie is usually very good about their customer service but I have to give you a two on this one.”
“The food looks amazing in the photos, but the three people I have gifted it to said, "ehhhhh"... (not so great).
My worst problem, is that I ordered something online to be shipped on a very specific later date, and they flubbed up and sent it right away, about a month early! When I opened a 'case' to discuss it with them, they called and left a message, and when I returned the call, they got all weird and wouldn't discuss it. I'm not going to odering from them anymore. Not great food, not great service, but really high prices. No thanks.”
“dissappointed ....same sent to friend...who also said it was nothing to rave about....appetizers....reluctant to try again but probably will....things look so good in magazine...good luck”
“I recieved both your onion soup and eggplant parm. as Christmas gifts. The onion soup was good but I was very disappointed wth the eggplant dish. I used to make this dish and it came out fine. The eggplant I recieved, after cooking in the oven was Mushy and slimey and the flavor was not great. I ended up cooking it longer hoping it would firm up but it did not. I am concerned because I ordered gift cards from you for my friends and I'm concered they will have a bad experience.”
“Sides were good. Crown pork roast did not thaw after four days. Cooked longer than expected and still uncooked portions. No flavor. Will go back to Prime Rib.”
“I ordered gifts of the Ted Lasso ice cream and biscuits for a couple-worker and my boss. Neither one had a notification on who the gift came from. Disappointing to say the least. Awkward to have to ask if they received it, or even liked it sadly.”
“I ordered two complete meals for Christmas gifts. Both of them arrived almost a week before they were scheduled to be delivered. The meat was good, but the side dishes received poor reviews from the recipients. I will not be ordering from them again.”
“Placed an order 2 months in advance, 2 weeks before shipping I tried to cancel one item, was told no. Reached out again using Facebook messenger instead and had item cancelled. Waiting on refund.”
