“Meh!😒 Bits and pieces of lobster, some of which was rubbery and the flavor was very off putting. Finally, who decided to add chopped vegetables to the bisque? I never have had lobster bisque containing chopped vegetables. This product is not worth the price!”
“My package arrived with a whole in the dry ice bag and most of the dry ice had evaporated. The food still appeared to be frozen, but it's concerning. Photos have been sent by email per advise from chat agent.”
This is very normal, we do ship with the intention that most of the dry ice will dissipate during transit, so you don't have to dispose of it upon receipt. I see Customer Service reached out to you as well to address the concern.
Thank you and enjoy!
Team Mackenzie Limited
“Only one item of my entire order was above average -- the beignets. The lemon cake was very dry, the quiche was so-so, the bacon was fatty, and the pumpkin roll was dry (delivered in broken container.) Needless to say I won't be spending that much money on any other items from your organization.”
Hi Linda,
Thank you for your honest feedback. We’re glad to hear you enjoyed the beignets, but we sincerely apologize that the other items didn’t meet your expectations. Your comments are important to us, and our customer service team will be reaching out to you.
We appreciate your input and hope you might consider giving us another opportunity to serve you better.
Team Mackenzie Limited
“The half side of salmon was received thawed. There was no dry ice included in the order; just one tiny frozen packet of ice. I called customer service and was told someone would contact me to correct the issue. No one ever did. Mackenzie is usually very good about their customer service but I have to give you a two on this one.”
“The food looks amazing in the photos, but the three people I have gifted it to said, "ehhhhh"... (not so great).
My worst problem, is that I ordered something online to be shipped on a very specific later date, and they flubbed up and sent it right away, about a month early! When I opened a 'case' to discuss it with them, they called and left a message, and when I returned the call, they got all weird and wouldn't discuss it. I'm not going to odering from them anymore. Not great food, not great service, but really high prices. No thanks.”
“dissappointed ....same sent to friend...who also said it was nothing to rave about....appetizers....reluctant to try again but probably will....things look so good in magazine...good luck”
“I recieved both your onion soup and eggplant parm. as Christmas gifts. The onion soup was good but I was very disappointed wth the eggplant dish. I used to make this dish and it came out fine. The eggplant I recieved, after cooking in the oven was Mushy and slimey and the flavor was not great. I ended up cooking it longer hoping it would firm up but it did not. I am concerned because I ordered gift cards from you for my friends and I'm concered they will have a bad experience.”
“Sides were good. Crown pork roast did not thaw after four days. Cooked longer than expected and still uncooked portions. No flavor. Will go back to Prime Rib.”
“I ordered gifts of the Ted Lasso ice cream and biscuits for a couple-worker and my boss. Neither one had a notification on who the gift came from. Disappointing to say the least. Awkward to have to ask if they received it, or even liked it sadly.”
“I ordered two complete meals for Christmas gifts. Both of them arrived almost a week before they were scheduled to be delivered. The meat was good, but the side dishes received poor reviews from the recipients. I will not be ordering from them again.”
“Placed an order 2 months in advance, 2 weeks before shipping I tried to cancel one item, was told no. Reached out again using Facebook messenger instead and had item cancelled. Waiting on refund.”
“I need to give the product a below average review because it was not worth the money paid. The taste was Only okay and the overall proportion was a joke for the price. Very unsatisfied.”
“The 2lb salmon arrived a week earlier than requested with a large tear in the packaging. I applied Saran Wrap to help preserve the quality for the week. The result was an "ok" salmon, definitely not what I'm used to from Mackenzie (especially considering the cost). I will think twice about ordering next time.”
“Usually what I order is always great. But I ordered the red box holiday cake and it was very dry. No one ate the piece they took and I threw more than half the cake away. It was looks over substance. The petit fours were also dry or freezer- burned. Not very satisfying and I would not order them again. The tira misu was fine. Not the best I have ever had but fine. Overall, I ordered all my desserts from Mackenzie for the holidays and probably will not do that again.”
“Delivery was right on time, product packed beautifully. However; all of the items I bought were disappointingly below average when it came to eating them. I sent them as a hostess gift to friends we spent the Holidays with. I was increasingly embarrassed as my hosts served each of them.”
