Laura Capano
I ordered my sofa on 27/08/2021 with a delivery date announced for 05/11/2021 and the full delivery was completed on 16/02/2022 after endless missteps from made to last and their delivery company. Extreme delays with last minute warning, delivered a broken sofa 10 weeks late, delivered the replacements pieces late again. Offered a £100 compensation that does not even represent a 10% discount. The delivery men majorly damaged my hardwood floors whist assembling the sofa. An absolute chaos from day 1 with no responsibility taken from made to last other than empty apologies and a ridiculously insulting compensation. Stay away from them at all costs. The sofa isn’t even that great, the fabric is already fluffing off and it’s not very comfortable as the sitting area isn’t flat so we sink in. Steer clear, they are absolute thieves and I really hope no one else has to experience the terrible time I’ve had with them for a disappointing item and most likely my deposit gone with the damage caused. ABSOLUTE DISGRACE!!
2 years ago
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made to last has a 2.0 average rating from 4 reviews

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