I ordered a bag on 3 July and the website blurb did not make it clear that there was likely to be a delay in delivery until I had ordered it. They offered a 10% discount if you signed up for marketing emails, which I did. But the 10% discount was not applied even when I enquired about it. I then received a vague email about it possibly taking a bit longer for my bag to arrive because they didn't want to rush the process, etc, etc, I understand that but it was not made clear at the outset that the bag would be unlikely to arrive in a few days, as advertised on the website. I had to chase 3 times before the bag eventually arrived on 8 August - over a month after I ordered it. If I had been informed of this rather than having to chase so many times, and wonder if perhaps I had been the victim of a scam, I would have been much more understanding. There is nothing worse than being fobbed off with incomplete and vague information. Or promises that the bag would arrive in a few days and then having to chase yet again when it didn't. I will not recommend this company to my friends despite the fact the bag is very good quality.