Made in Tuscany Reviews

4.79 Rating 293 Reviews
96 %
of reviewers recommend Made in Tuscany
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
2 - 3 Hours
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Anonymous  // 01/01/2019
Same story here: Ordered in September 2019, then got sobby emails about hard times and eventually they ceased to operate (as if they did before that!). Obviously, no refund...
Posted 4 months ago
I’m also waiting for a refund! And no one responds to my email. Is there a way we can get our money back?
Posted 4 months ago
Ordered back in August 2019.

Been told it was sent many times only to be told my order was still in the warehouse.

Last known correspondence was back in January 2020. All my emails after have been ignored and I'm still awaiting my refund.
Posted 4 months ago
Ordered in November 2019 still no delivery
I have chased and I received a couple of responses thanking me for my patience, but when I eventually cancelled the order in January 2020 I got no more correspondence from the company and still awaiting a refund
Posted 7 months ago
I agree. They sent some B.S email with a sob story. Claimed it would no longer be ethical to trade. Ethical ...these scum bags don't know the meaning of the word. They took my hard earned cash on the 31/1 then claim to have gone bust 2 weeks later, after first promising my order was only going to be delayed by a few days. If that were the case they shouldn't have taken my money in the first place. At NO point have they responded to my numerous emails. They have no intention of giving us our money back. Nothing but common thieves. I hope this shower don't intend to trade under another name.
Posted 7 months ago
I haven’t received a refund for my order for the past two months. They have been emailing me about cease of trading but they promised a full refund. I recently send them an email and all I got was an automatic reply we are refunding outgoing orders. They have been saying that for over a month.
Now I know that I put my money on a SCAM.
Posted 7 months ago
My experience with 'madein tuscany' has been very good. I made a late order just before Christmas, the website clearly stated that I wouldn’t receive in time for Christmas. I followed up after Christmas, I received prompt reply and the Lisbona bag arrived within 2 days. I also received a refund on the postage, so I am grateful for that too.
My son loves his new weekend holdall. It is elegant, practical, roomy and the quality looks great. Thank you!
Posted 8 months ago
Great product, love it
Posted 8 months ago
Thanks so much for your review, Robyn.
Posted 8 months ago
Delivery was fast and the quality of the bag was excellent. Very pleased with my purchase and supplier.
Posted 8 months ago
Hi John; I am pleased you received your bag quickly and that you are happy with it- thank you!
Posted 8 months ago
Excellent quality at competitive prices. A word of warning though, be prepared to wait and then eventually good things will come. This is not a mass market quick turn around business; which is actually is quite reassuring in today’s world, as you can not hurry great craftsmanship.
Posted 8 months ago
Hi Adrian,

We appreciate the review and also your patience! We are looking to ensure the lead times are more accurate where applicable. It's wonderful to hear that quality is important to you.
Posted 8 months ago
The bag is great and very well made. Although it took more days than expected to ship the product and almost didn't arrive on time.
Also, the engraving wasn't in the place specified (if it wasn't possible to engrave it where i requested no one even bothered to tell me)
Posted 8 months ago
Hi Rosa,

Really pleased you like the bag.

Yes, sometimes the engraving is not where it is requested. It really depends on the bag and how it gets on with the machine! Sometimes it's risky to try to engrave where the customer has asked as it can damage the bag.

So, we have a note on the store that we will try our best to accommodate but otherwise it's left in the capable hands of the professionals in the workshop :)
Posted 8 months ago
Really great case it looked amazing and was an awesome christmas present
Posted 8 months ago
Excellent quality bag but misleading functionality with shoulder strap. Photos do not show how it is attached and sales team did not know. Can only be attached to bracket rings on carry handle (only 10cm apart) so not a good strap fixing at either end of bag as on other styles with fixing rings. The Gladstone style bag with metal closure is not suitable for shoulder strap even though one is supplied.
Posted 8 months ago
Customer service was excellent and I was kept updated regarding the possible delay of my order and informed throughout. On receiving the bag the quality was beyond my expectation, beautifully made and oozing craftsmanship and for the price, very impressed. I would highly recommend "Made in Tuscany' to anyone looking for a quality leather bag.
Posted 8 months ago
Hi Jan,

Thank you so much. We're really happy to hear it is 'oozing' craftsmanship- you can't beat that! :)
Posted 8 months ago
very good product, good price and fast delivery
Posted 8 months ago
Very good customer service and wonderful leather bag.
Posted 9 months ago
I was delighted with the bag received from Made in Tuscany. The quality and workmanship is outstanding, and my daughter was absolutely thrilled with her Christmas present. Thank you very much!
Posted 9 months ago
I love my bag, the quality is excellent and it's great value for money, thank you
Posted 9 months ago
Such a polite helpful company and the handbags are to die for, such beautiful quality, styles and workmanship, wouldn’t hesitate to recommend them to everybody
Posted 9 months ago
Lovely little bag ideal for travelling and felt belongings would be safe due to the design and number of individual pockets/compartments
Posted 9 months ago
Made in Tuscany is rated 4.79 based on 293 reviews