Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

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Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to receive a bag I purchased weeks ago and I have emailed the company several times to ask about it. The tracking number says delivered but the company sent an email a week after that saying they were looking into what happened to my bag. A week after that I got an email from them saying it had shipped. Nothing from them for the last 2 weeks or so. They say they are a small company and care about customer service. I haven’t seen that yet.”

Helpful Report

Posted 5 years ago

Dear Ellianna, Thank you for your feedback and I am sorry to see you're having problems. As you know, we are now in touch with you. We have just implemented a new ticket-based systems and I didn't see your email until yesterday. I hope I can turn this around for you. Teresa

Posted 5 years ago

“After a good start from customer services advising there would be a short wait for my order to be delivered, I then had to prod them after a month to find out my order was no longer available in the colour I wanted. After a A LOT of tooing and froing, my order finally arrived almost two months after I initially make it and the colour was still wrong. I ordered a dark brown bag and received a brown bag, not at all the same colour. However, as the order was a gift for my husband's birthday, he has decided he can live with the wrong colour; at least it's not tan. I don't like it though. Disappointed.”

Helpful Report

Posted 5 years ago

“I ordered a bag on 3 July and the website blurb did not make it clear that there was likely to be a delay in delivery until I had ordered it. They offered a 10% discount if you signed up for marketing emails, which I did. But the 10% discount was not applied even when I enquired about it. I then received a vague email about it possibly taking a bit longer for my bag to arrive because they didn't want to rush the process, etc, etc, I understand that but it was not made clear at the outset that the bag would be unlikely to arrive in a few days, as advertised on the website. I had to chase 3 times before the bag eventually arrived on 8 August - over a month after I ordered it. If I had been informed of this rather than having to chase so many times, and wonder if perhaps I had been the victim of a scam, I would have been much more understanding. There is nothing worse than being fobbed off with incomplete and vague information. Or promises that the bag would arrive in a few days and then having to chase yet again when it didn't. I will not recommend this company to my friends despite the fact the bag is very good quality.”

Helpful Report

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews