Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

Questions

Metrics

4.8

Based on 294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered their most expensive bag, the one that looks like doctor's bag, the opening is defective. tried to return it. no refund. Told me since the tag was taken off. I paid almost $250”

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Posted 3 years ago

“Same story here: Ordered in September 2019, then got sobby emails about hard times and eventually they ceased to operate (as if they did before that!). Obviously, no refund...”

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Posted 3 years ago

“I’m also waiting for a refund! And no one responds to my email. Is there a way we can get our money back?”

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Posted 3 years ago

“Ordered back in August 2019. Been told it was sent many times only to be told my order was still in the warehouse. Last known correspondence was back in January 2020. All my emails after have been ignored and I'm still awaiting my refund.”

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Posted 3 years ago

“Ordered in November 2019 still no delivery I have chased and I received a couple of responses thanking me for my patience, but when I eventually cancelled the order in January 2020 I got no more correspondence from the company and still awaiting a refund”

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Posted 4 years ago

“I agree. They sent some B.S email with a sob story. Claimed it would no longer be ethical to trade. Ethical ...these scum bags don't know the meaning of the word. They took my hard earned cash on the 31/1 then claim to have gone bust 2 weeks later, after first promising my order was only going to be delayed by a few days. If that were the case they shouldn't have taken my money in the first place. At NO point have they responded to my numerous emails. They have no intention of giving us our money back. Nothing but common thieves. I hope this shower don't intend to trade under another name.”

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Posted 4 years ago

“I haven’t received a refund for my order for the past two months. They have been emailing me about cease of trading but they promised a full refund. I recently send them an email and all I got was an automatic reply we are refunding outgoing orders. They have been saying that for over a month. Now I know that I put my money on a SCAM.”

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Posted 4 years ago

“Placed an order on 12/06, CC debited. Still waiting on goods 29/07, phoned twice emailed twice, still awaiting reply. Will need to dispute with credit card provider for refund. Unbelievably poor company.”

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Posted 4 years ago

Dear Ian, We are really sorry to see your negative review. We got back to both your call and emails and we responded to your call to confirm your bag had left. You were very kind to wait so long - the bag in question has been short component parts. For clarity, there is absolutely no reason to have to dispute a payment and the refund would have been done on the same day were it not for the bag leaving. It seemed from the previous correspondence that you would be happy with that as an outcome and we did not hear back from the email sent confirming it had left. We could then have had it returned to us. I do hope we can turn this around for you, and most of all, that you will be really impressed with your case.

Posted 4 years ago

Made in Tuscany is rated 4.8 based on 294 reviews