Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

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Metrics

4.8

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality bag but delivery and customer experience was poor.”

Helpful Report

Posted 5 years ago

Dear Rob, I am sorry for the mix-up with your bag. As soon as you flagged this, however, I responded to find a solution you would be happy with. When we didn't hear for a few days, we called you. I'm aware that you didn't want to have to drop-off the incorrect bag which is understandable and I should have probably suggested a courier pick up in the first place. Thank you for cooperating with us to exchange for the correct bag and I am sorry for the error. We had mistakenly attached the wrong DHL label to the box. Best wishes Teresa

Posted 5 years ago

“Bag was great, unfotunately it arrived late for my daughters birthday. It said it would be delivered in 2-3 days but it had to come from Italy. Ann Lorimer”

Helpful Report

(May 21, 2019, 9:11 AM) - Posted 6 years ago

Thanks for shariing this with us. I apologize on behalf of everyone. We can’t fix the past but you have my personal commitment to improve the way our delivery goes. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 5 years ago

“I liked the bag but was not what I was expecting. I had purchased one similar in Italy a few years ago and loved it but this wasn’t the same....”

Helpful Report

Posted 6 years ago

Made in Tuscany is rated 4.8 based on 294 reviews