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Made in Tuscany Reviews

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

4.8

Based on 294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Email:

orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag is great and very well made. Although it took more days than expected to ship the product and almost didn't arrive on time. Also, the engraving wasn't in the place specified (if it wasn't possible to engrave it where i requested no one even bothered to tell me)”

Posted 4 years ago

Hi Rosa, Really pleased you like the bag. Yes, sometimes the engraving is not where it is requested. It really depends on the bag and how it gets on with the machine! Sometimes it's risky to try to engrave where the customer has asked as it can damage the bag. So, we have a note on the store that we will try our best to accommodate but otherwise it's left in the capable hands of the professionals in the workshop :)

Posted 4 years ago

“Excellent quality bag but misleading functionality with shoulder strap. Photos do not show how it is attached and sales team did not know. Can only be attached to bracket rings on carry handle (only 10cm apart) so not a good strap fixing at either end of bag as on other styles with fixing rings. The Gladstone style bag with metal closure is not suitable for shoulder strap even though one is supplied.”

Posted 4 years ago

“Lovely little bag ideal for travelling and felt belongings would be safe due to the design and number of individual pockets/compartments”

Posted 4 years ago

“BEING FITTED WITH A MEDICAL IMPLANT IN MY LEFT SHOULDER YOUR SHOULDER BAG HAS REALLY WORKED WELL WITH MY ICD IMPLANT”

Posted 4 years ago

Hello Stephen; glad to hear that our bags are helpful medically as well as looking great :)

Posted 4 years ago

“Beautiful leather absolutely thrilled with my purchase”

Posted 4 years ago

“I do like the bag I purchased however the timescale for delivery stated on the web site are unrealistic. You should be more realistic if you have production issues. The bag is good quality however the leather around the stitching of the zip is slightly ridged.”

Posted 4 years ago

“The company seemed to do their best to get me a quality item in a good amount of time.”

Posted 4 years ago

“A lovely well made bag that arrived on time. I am delighted with it.”

Posted 4 years ago

“Took a while to arrive, but is a lovely bag.”

Posted 4 years ago

“I ordered a convertible handbag/rucksack and it’s absolutely lovely. I was a bit disappointed when I received an email to say, that my order had been delayed but when I emailed the company, to stress that it was a Birthday gift from my husband and I wanted to take it on holiday with me this week, I got a quick reply to say, that my order was on it’s way. Thank you very much. I would definitely recommend this site to my friends.”

Posted 4 years ago

“Glowing tanned leather. Premium, large-toothed zips. The strap is very long, even when doubled up. I wish the strap was a detachable clip-on, with the option of an alternative, small carrying handle. At the moment I must carry it Man-Bag style. (I already have a lovely Gianni Conti bag.) For this: not on trend! But overall I'm impressed. A nice piece of work.”

Posted 4 years ago

Thanks for posting a review! We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure improvements with our products. Thanks again and happy to have served you well! (:

Posted 4 years ago

“I am delighted with the quality of my backpack, I would certainly order from them again. I was a little disappointed not to be kept informed of the delay in sending the order as it was the dirt time I ordered. However they sorted it very quickly and I am very pleased. Glen Penn”

Posted 4 years ago

Thanks for posting a review and for still giving us 5 stars, we appreciate it! We are sad to hear that you didn’t have the best experience, you deserve better. Rest assured that this comment will not just end here, we will make sure that our system will undergo an improvement so that we can definitely provide a better customer service. Thanks again for your trust on us!

Posted 4 years ago

“After a long delay in delivery, it was sorted very quickly, and I’m very happy with the goods.”

(May 30, 2019, 10:59 AM) - Posted 4 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We may not be able to fix the past but you have my promise to improve the way our delivery goes. Until then, please accept my sincerest apologies on behalf of everyone on the team. Stay safe!

Posted 4 years ago

“Lovely bag friendly service”

Posted 4 years ago

Thanks for the review, we appreciate it!

Posted 4 years ago

“Not used bag yet but looks great. Some delay in delivery but impressed with several updates concerning progress. Would order from you in the future & recommend you.”

Posted 4 years ago

We appreciate the feedback! I apologize on behalf of everyone. We can’t fix the past but you have my personal commitment to improve the way our delivery goes. Until then, please accept our sincerest apologies. We will use the feedback to make us better and to ensure this doesn’t happen again. Thanks again! (:

Posted 4 years ago

“I purchased a bag from Made In Tuscany as a 21st birthday present for my granddaughter and it arrived very nicely gift wrapped and presented. My granddaughter absolutely loved it and I would most certainly recommend Made In Tuscany - the quality is excellent. S.Crawley March 2019”

Posted 5 years ago

“very prompt service, great quality bag and expertly packaged. will definetly buy from tuscany again.”

Posted 5 years ago

“Service and delivery very good. The actual bag was rather smaller than expected (my / our fault) even though we had noted the measurement size. Very pleasing leather quality and so far the zips are fine!”

Posted 5 years ago

“Small issue with product resolved swiftly effortless and a lovey product which will last the test of time Ty”

Posted 5 years ago

Made in Tuscany is rated 4.8 based on 294 reviews