After a good start from customer services advising there would be a short wait for my order to be delivered, I then had to prod them after a month to find out my order was no longer available in the colour I wanted. After a A LOT of tooing and froing, my order finally arrived almost two months after I initially make it and the colour was still wrong. I ordered a dark brown bag and received a brown bag, not at all the same colour. However, as the order was a gift for my husband's birthday, he has decided he can live with the wrong colour; at least it's not tan. I don't like it though. Disappointed.