Two Direct Debits taken from bank account in September instead of 1. After a 40 minute wait I spoke to a call centre employee who said refund will take 3 or 4 days. Rang again two weeks later (50 min wait) , was told refund will take up to 14 days. Now after almost a month of waiting still no refund. Do not have any dealings with this cowboy outfit as they are obviously totally incompetent. Emails to them elicit a automated reply that they are busy upgrading their systems , pure excreta as they are still sending daily emails trying for new subscriptions , a con !