My experience with Magazine Direct has been a horrific ordeal. I subscribed to both Guitar Player and Guitar World months ago and have not received a single issue of either magazine, nor the t-shirts that was part a promotion. I've emailed several times and mostly got generic responses. I don't even have opportunity to talk someone about trying fix this problem. When these magazines deliveries were run by future media I had no such problems. I'm totally disappointed with this company. Hopefully, I'll may be able to get my money back. I don't want to ever deal with this company again.