Very poor company. I cancelled a subscription well before the renewal, but they still took the annual fee on a recurring debit card authority. I have emailed them four times about a refund, but it takes them at least a week to reply. At first they acknowledged that I'd cancelled the subscription, but claimed that they had no record of the payment and asked for proof. I sent them a screenshot of my bank account showing the money being taken. They replied that they still couldn't find a record of the payment, but that I should take up the matter with my bank to get a refund. My bank wouldn't oblige, as the payment wasn't taken under a direct debit arrangement, but they blocked the card agreement and advised me to go back to the company. So I emailed again, and today, two weeks later, I've had a reply. This time the company are saying that the payment was made under a direct debit, which indicates to me that they have found the payment, but don't want to give me a refund. So I've emailed back to tell them what I think of them. My subscription was £36.80, so it's not worth taking out a small claim against them, but if they're doing this to other people, they are effectively stealing money. Lessons learned - DON'T subscribe through Magazines Direct and DON'T set up a continuing card payment authority.