I recently took out a digital subscription for Horse&Hound. I was completely unable to use it as nothing would download. My email was eventually answered after a few days stating that they had no record of me. I eventually managed with much electronic hard work to get the app to work. My bank account however was debited with two different amounts. I phoned today to query this and an Indian gentleman told me the second amount had been held suspended on a previous account from 2019! He couldn’t explain why they hadn’t asked for it before if it was owing and why I had to pay it now if it had been suspended or what it was connected to. He continued to go round in circles until in exasperation I gave up. I think that’s why they use call centres.