Been subscribed to a magazine (Edge) for a number of years, recently got moved over to Magazines Direct to manage it. They failed to send 2 copies of the magazine (depsite being able to send out replacements). Tried to find out the issue with customer service, got so frustrated I ended my subscription and asked for a refund. Found out 2 weeks later, no my susbscription had not been cancelled and no refund, in fact they just took more money. Cue the customer service train again, will we see any money from them this time? Avoid these crooks. No wonder magazines are dying.