I asked for my account to be paused whilst i was other of the country, I had just paid a recent DD so I had 12 weeks remaining. When I returned to the U.K. they started the subscription and charged me for another 12 weeks, so I got in contact and they refunded me, but then they also paused my account as i didnt receive a magazine for two weeks, so I emailed again to get it started. 4 weeks later the same thing happens again, I get charged (even though I had 4 weeks remaining), and then had to contact again for a refund. I didnt get a response for days so I asked them to respond by a certain date or I would be cancelling, they responded by cancelling my account anyway, although that isnt want I asked. I am still to receive the remaining 4 weeks, or a refund for these magazines.