They have taken two payments from my credit card without my authority and now after 5 phone calls to them and nearly 4 weeks they have still failed to refund it! They have also transferred the remaining balance off a subscription(due to ceasing publishing it) to another subscription I have when I specifically asked them for a pro rata refund. They owe me in the region of £160 and I will very shortly be claiming it back via my credit card issuer who are aware of this issue and are not happy at all with their misuse of my credit card. My credit card issuer has told me that they can have their credit facilities removed if they repeatedly offend like this but it doesn't seem to worry them unfortunately. They do not reply to emails to their customer service team and I use that description very lightly since they simply are not customer focused at all! Their phone based customer team are in South Africa but I'm told refunds etc are dealt with in the UK. They are simply the worst company I have ever had the misfortune to deal with and I would recommend anyone to stay away from them unfortunately!