Appalling level of customer service. Firstly I was charged twice for the same subscription, it took numerous phone calls and emails and in excess of three months for them to refund me. They have now taken three unauthorised payments from my debit card which so far I have not received a refund for. In addition, the magazine for which I pay an annual subscription has been discontinued and despite opting to have balance of subscription refunded, they have transferred subscription to alternative magazine. I specifically requested, on more than one occasion, that the subscription not be transferred as recipient already has the alternative magazine. Quite the worst company I have ever dealt with - non existent customer service, unauthorised charges to my bank card, complete disregard of requests to cancel subscription . Would give no stars if it were possible.