Disgraceful customer service. Took money from my account when I had paused a magazine subscription when going away which is a mistake I accept. I phoned them to get the money back once returned from travels as no longer manage the magazine I subscribed to and they said they would credit my account. Nothing. I forgot about it and called 2 months later, the customer service woman was rude said in a clipped South African accent 'the money was paid back into your account man'. I said it hadnt and she then said Id called last week and it takes 7 to 10 days, I said I had called 2 months ago, she said the other operative I had spoken to had forgotten to action it and it would be credited and I asked for an email of confirmation. No apology and acted in an arrogant fashion as though this was somehow my fault when it was their incompetence. I accept mistakes but when someone acts in such an arrogant way to a customer of 5 years it makes me annoyed. I wotn hold my breath that she will action it and I will see an email but we will see.