WILLIAM HODGSON
Yay Just discovered this page.Absolutely astounded by the volume and nature of complaints.I thought my experience might be unique.Obviously not. I took out a subscription for a magazine in March for £1.00 per month for an introductory period of 6 months.After 5 months I found that my bank account had been debted for £34.99 .I immediately contacted magazines direct and was advised that a refund had been credited to my bank account.Contrary to what I had been told this did not happen. Since then I must have contacted magazines direct at least a dozen times by email and continually received an automated response saying we are currently upgrading our customer services department and will get back to you shortly.After two months I have still not received any refund. I don’t think I have ever come across a company that behaves in such a shoddy,cheap,unprofessional and dishonest manner. It is hard to believe that magazines direct is part of Future plc a FTSE 250 Company.Some future!!As a public listed company Future plc must ensure proper corporate governance of all its constituent parts. The way magazine direct is behaving suggests a company in trouble.It obviously needs investigation and I am will be asking Trading Standards to look into how this company is currently operating.I have also contacted the consumer journalists of a number of national newspapers suggesting that this company is worth investigating. I would suggest that all customers of magazines direct who have experienced an appalling standard of service do the same.This Company must not be allowed to get away with this continual scandalous treatment of customers.
2 months ago
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Magazines Direct has a 1.09 average rating from 127 reviews

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