I wrongly assumed that Magnet was a reputable company. Please do not make the same mistake. To summarise: - We moved out of out house for 2 and a half weeks for the kitchen fit. In the end there were so many problems, the works spanned months and we were forced to live alongside it. - For four weeks we were essentially living upstairs with 2 toddlers and a baby because of issues with the flooring downstairs. There was no priority given - we had used a Magnet Kitchen Fitter so he had moved on to another job. - There was a serious incident where my 2 year old was nearly crushed by a solid wooden door which had been left off it's hinges and propped up in a doorway (that we hadn't been informed about). Upon raising duty of care concerns, I was advised 'Magnets duty of care extends only as far as the kitchen cupboards' and 'they wouldn't advise we let children into the work area'. In real terms, this translated to 'you should not have let your children downstairs for the last 5 months'. - The company Installations Manager didn't even bother replying to my complaint. - The newly laid underfloor heating circuit was severed as the flooring was laid on top. We have been left with broken underfloor heating and damaged flooring where the engineered oak floorboards were cut through to repair the heating issue (both repairs failed after a couple of weeks). The flooring cost approximately £5000. - I received an electric shock off the kitchen sink related to the underfloor heating. (The underfloor heating was then earthed). - The Magnet kitchen fitter stopped responding to my messages regarding the ongoing flooring problems once he had received payment, despite assurances that it had a 2 year waranty. When I complained again to Magnet they advised they are not contractually obliged to fix it (as it is private undertakings by their kitchen fitter) and that 'the complaint is now closed'. - Magnet have been deliberately obstructive when trying to resolve my service complaint to the point where I have been forced to contact a solicitor. I understand that sometimes there are unforeseen complications but I would respect Magnet a lot more if they had taken ownership of the problems as they arose, apologised and addressed them properly. To brazenly deny all responsibility in the way that they have is embarrassingly shameful. To endanger lives because of it is unforgivable. Please, shop elsewhere.