Magnet Reviews

Name: Magnet
Rating: 1.65

1.7 Rating 133 Reviews

14 %

of reviewers recommend Magnet

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1.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lights returned at the Magnet fitters direction as they were the wrong ones. Three months later still waiting for the refund of £350 despite many calls to Customer Service who have done nothing to help. Disgraceful service”

Helpful Report

Posted 2 weeks ago

“The kitchen cupboards and worktop were good but the experience was unpleasant. The design included products that were completely superfluous but I was unable to return eg: end panels costing in excess of £500. Communication with the customer was terrible eg: warning of Christmas closures and change of payment date with 24 hrs notice to pay the balance. Worst of all, a bullying and rude manager at the Holloway Rd branch who was unable to apologise for any company errors, let alone sort them out. He just left me shaking. The experience was very unpleasant.”

Helpful Report

Posted 2 months ago

“We went with flat pack, which my partner was fitting. He has fitted 7 kitchens before. When I started to assemble the units the instructions were very poor, the diagram does not match with the units. There are three counter sunk holes in the main piece, however only two in the instructions and it makes no mention of plugging these. Because of this third hole, you cannot place a dowel because it pushes in to the negative space too far down to be useful. I was told it was a universal cabinet and to try and plug it. Later telling me that wasn’t the case and stating well I’m not a fitter, why fob off with wrong instructions if you didn’t know that was correct then? Can’t just make stuff up. Next both cross battens were not drilled to depth so would not accommodate a cam lock, so the whole unit cannot be built. I was told that fitters just drill them out if not drilled and blamed it on us not being professional fitters. I’ve never had to further bore out holes in flat pack before. If this is the case what is the point in selling flat pack? They’re just two bits of chip board at this point requiring carpentry/fabrication. When I explained nervousness that they would all be this way they refused to do a site visit even though head office promised me one. I mentioned we’d never had any of these issues with our Wickes kitchens, store manager replied “they’re ours, we make Wickes kitchens”. Head office said the Wickes units are the less superior ones. Why am I paying magnet prices for a Wickes kitchen,. The Wickes flat pack we had last time had solid backs and thicker units, are much better quality and cost less. Magnet are 16mm and have flimsy board on the back the like of which you get on the back of ikea wardrobes. When I said the kitchen is not worth 9k store manager looked at me quizzically. I paid £4k yes, but it was supposed to be 9k without the discount or are they lying about the real value? Whatever, the same like for like kitchen at DIY kitchens is at least 1.5k cheaper. If magnet don’t want customers to build and install their own kitchens don’t sell flat pack. They continually tried to put it on us for not being professional installers when it’s clearly manufacturing faults at play. Asking us to bore out faulty pieces to make them fit is unreasonable and comes with issues as the material can split and invalidate any warranty. I have only opened two units so far and issues. There are 9 more. Head office don’t call you back. Store doesn’t apologise and blame the customer. I am disabled and have been treated with contempt.”

Helpful Report

Posted 3 months ago

“How are Magnet still trading? We have had incompetence, more incompetence and yet more incompetence. To be succinct, which our problems have not been, they incorrectly measured our kitchen, gave us plans that wouldn't fit, then after we insisted that they wouldn't fit, they attended again and told us the plans would fit. Again, we insisted they wouldn't and they agreed. They then promised to reimburse us for the changed plans, which was a couple of thousand. This was chased up over 2 weeks, after they assured us it was sent 3 times in a phenomenaly patronising way, they conceded it hadn't been sent as it hadn't been authorised. Just the start of the farce.... We took delivery of the kitchen. Well, most of it. The fridge freezer was on route to a builder in Birmingham. Wrong drawers, insufficient cornice, wrong design on work top, no corner piece, the 2 cookers were different colours, one graphite, one stainless silver. Trying to speak to someone at branch was tricky. Trying to speak to someone who cared was largely impossible. They did re order one of the ovens. Exactly the same colour oven arrived. Yep, you wait for 2 weeks, and take a day off work, and they go and further tarnish our feelings for them even more. We have had to plead with our kitchen fitter to hang on whilst we wait for the rest. We have told him it shouldn't be too much longer, but I'm not so sure. Haven't got a clue how much more this will cost us, but it will cost us. This evening we have just found out that even the cutlery drawer is too big for our drawers and doesn't fit. And we find that Magnet no longer answer our calls or e mails, not that they did much anyway. Just so it is in open forum, the sales branch at Leamington Spa shut soon after taking our money. We were told that Stratford upon avon would be our point of contact. We have been caught in the middle of a massive headache. If we weren't the recipients of this massive joke, I would be sat down chuckling at this review. But no, we are the victims who will never, ever dream of using or recommending Magnet to any one. Ever. You should be ashamed. The one shining light, has been Scott at Stratford. He has tried to put a really wobbly wheel back on a really wobbly bike. Unfortunately, too little.”

Helpful Report

Posted 4 months ago

“Dave Berry's attitude, the manager at Cannock, was appalling, customer care was non existent, avoid Magnet for your kitchens, wrong kitchen ordered, doors and hinges missing when it did arrive, waiting for damaged drawer front and Dave Berry didn't even acknowledge our complaint he had the audacity to blame us. Enquires have emailed me saying they can't deal with us because our builder dealt with them, we paid for the kitchen in full not our builder so we are the customer, they took our money but now they want to avoid dealing with us, disgraceful company, do not use them.”

Helpful Report

Posted 5 months ago

“Magnet disappoint me a lot, and the company as whole. We meant to finalise the whole design and the designer to confirm the quote, first it took her months and months to get to this point, which is not my fault. Second, she gave me a quote in April including a promotion they had and it was about £23k after our last conversation we remove some of the appliances and changed the back splash and that was all, just guess the difference in the final quote before we actually complete the order.... Her new quote came to £48k (including 65% discount on cupboards) no explanation where the extra £20k came from. Every time I call the store the designer is on her day off or on Holiday, today was the final straw when I call the they told me she is on her day off and on her holiday at the same time.”

Helpful Report

Posted 5 months ago

“Here is my actual email to Magnet Kitchens. I am writing to you concerning my dealings with Magnet Kitchens in Kingston upon Thames. KT1 3AY My husband and I decided to have a completely new kitchen and our builder (who had used your kitchens many times before and was very satisfied with them) suggested your brand. We then proceeded to visit the Kingston branch and chose the Nordic model. Sitting down with one of the designers there, we dually designed the kitchen and were very happy with that experience. Shortly after, the kitchen was ordered. Our builder then set about preparing our room ready for the kitchen. The kitchen then arrived and the beginning of the assembly began. Generally speaking all of my complaints following fall into three categories - competency in the design, receiving incorrect parts or no parts and customer service. All of these problems severely impacted on the time taken for us to have a kitchen and the time taken for the builder to finish. Design 1. The first problem with design involved an internal corner shelf unit for saucepans etc that pulled out in the wrong direction and made it impossible to use. Having discussed this with our designer we were told that a replacement shelf would cost almost as much as a new cupboard but we could have a complete cupboard and take out the shelf to use on its own, obviously having to pay for this again. 2. This involved my choice of a porcelain sink. This being very heavy was totally impractical fo the Nordic frame but my builder managed to create supports for it. None of this had been pointed out by the designer at the time. 3. During the designing process, I had asked whether there were any shelves that Magnet sold to hang either side of the cooker. Two were pointed out in the shop that looked great but when an order was made our builder found out that the two shelves had just been made by the shop fitters from left over wood. Receiving or not receiving parts 1. Sent not enough decorative strips for around the space between laminate and draw tops 2. Taps with one rubber part missing 3. Plugs that did not fit correctly There may be other things … Customer Service This was not good. The majority of phone calls made (and there were many) were made to our designer. At no time were there any apologies. Nobody seemed to be bothered or take overall responsibility. Everything was seen to be one individual problem after another with the builder following up everything. Surprisingly, our build did not seem to be flagged up as an urgent priority- a bit of a disaster. In the end our builder began to talk with the manager and then received apologies and offers to deliver parts straightaway. All in all, a kitchen that should have taken one to two weeks to install took 5-6 weeks. This put us to great inconvenience as you can imagine. This is such a shame as I am delighted with the kitchen itself, it looks beautiful. So, I would say that at the very least we deserve a proper apology for all the issues on the project as a whole. It also doesn’t seem unreasonable, having spent £12 000 on the kitchen, for you to provide some financial recompense in order to recognise the inconvenience and increased installer time. No reply obviously Many of these problems seem to directly mirror the ones mentioned above. A very disreputable company”

Helpful Report

Posted 6 months ago

“Absolutely a no go the company is a absolute joke avoid at all cost please do you research before you go I'm sure this will make your mind up there a Facebook page just on magnat please take alook”

Helpful Report

Posted 7 months ago

“Over one year and still they have not finished my kitchen. 1. they dont tell the truth 2. they ignore complaints 3. there fitters are appalling possibly the experience is different depending on the store but Acton should definitely be avoided”

Helpful Report

Posted 8 months ago

“i had my kitchen about 4 years ago about a year ago the plastic and the door fronts stared to peel and then the woodchip is showing through about 5 upboards and i drawer front my daughter had a budget b and q kitchen 9 year ago and it is still perfect”

Helpful Report

Posted 8 months ago

“Worst experience ever I had as a fitter. Pls avoid those scumbags. Wow,I still can't believe what I have experienced. Pls see in picture how looks my costumer kitchen for now:D the kitchen won't be finished until May”

Helpful Report

Posted 8 months ago

“I had the worst experience from this company. After several days of fitting my kitchen,I noticed there was a leak in the cabinet under the sink . I called them ,they changed the cabinet but they said the leak was from my washing machine pipes. I called someone to change it but they said there is no problem from my washing machine pipes. Then after changing them still there was a leak. I continued in this situation for 9 months they send people and can't recognize where is the leake from. In the end they decided to blame it on me of leaving too much water on the surface. In the end I contacted the head office which they were dishonest and refused to help. In the end I contacted the ombudsman and I found two different qualified people from different company which they from the first look they diagnosed the leake was from sink as it was fitted without seal and clips . In the end I won the case and they had to send someone to fix it for me . They are bunch of liers dishonest people.”

Helpful Report

Posted 8 months ago

“Poor quality kitchen, appalling customer service both in store and over the phone from head office. They do not respond to emails and refuse to come out and look at the quality of the kitchen, I used their installer, just a complete waste of money. Avoid Magnet at all costs they are crooks!”

Helpful Report

Posted 1 year ago

“Terrible quality of units and a low guarantee on the medium range. Terrible customer service and terrible aftercare even after paying for a premium fitting service. Their fitter even swapped my new integrated fridge for a cheaper one before we realised. Avoid!!!”

Helpful Report

Posted 1 year ago

“I would strongly advise against using this company. The level of service has been appalling from the Hemel Hempstead branch. Not only did they include 4 different ranges in our order, but they measured the space incorrectly and forgot to include several cabinets which meant we would have ended up with a kitchen that did not fit the space and was a mish mash of cabinets. I decided to give them a chance to rectify this and reached out the the head of customer service who kept passing our case on to another branch. They quoted at a much higher price and refused to compensate us at all for all the mistakes they had. If you are on the fence DO NOT go with Magnet. Howdens provide a much better service and more importantly, get all the details right so you’re not left with half a kitchen.”

Helpful Report

Posted 1 year ago

“The performance of your Canterbury branch is highly unprofessional. The fitters come and go as they jolly well please, no information when they will come next time. We were delivered the wrong sink, we advised the designer sbout it, she assured us that the Stone Company that manufactures the worktop will be advised about it. When the worktop arrived today (13th of April 2023) it appeared that the opening for the sink is of the wrong size. The works started on the 17th of March 2023 and they are still unfinished and we have no information when they will be completed. I most strongly regret that we have chosen Magnet as our kitchen supplier.”

Helpful Report

Posted 1 year ago

“We spent over £12,000 having kitchen units supplied for our builder to fit. One 600 wide draw unit didn't fit and we wanted to return it and replace it with a 500 wide draw unit. We paid over £500 for the new draw unit and they would not take back the 600. Also some very expensive wood was supplied to support the sink and they would not take that back either. I would have given a reasonable review but for these matters. Terrible after sales attitude for a company to have towards customers. I do not recommend Magnet Kitchens.”

Helpful Report

Posted 1 year ago

“Magnet Fulham has been extremely poor and and Magnet Head Office Complaints team equally poor, both to the point of the customer left feeling insulted by the complete lack of concern once the money has been paid. I would advise prospective purchasers to look elsewhere. Do not not trust Magnet to deliver a satisfactory job.”

Helpful Report

Posted 1 year ago

“On November 21st 2022 I contacted the customer service department (They do not understand the word) as 6 of my chrome handles had the chrome peeling off, I received an email saying the issue would be resolved in 7 - 10 working days. I have made numerous calls to them and to the Ipswich store to get it sorted out, I finally thought it had been sorted when the Ipswich store emailed to say they would be delivered to the store the following week and they would bring them out. No handles so I contacted the store who tole me the handles had been delivered to the store at Colwyn Bay and they bounced the problem back to the service department. I have just rung them and they told me the issue has been resolved as I have had the new handles, so I have explained to them they sent them to the wrong location, they didn't know, and they are supposed to be ringing me back this afternoon, not hopeful. My advice - DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY JUST DON'T CARE!! I have had to chase them constantly, no-one has ever phoned me back. Buy your kitchen elsewhere for peace of mind.”

Helpful Report

Posted 1 year ago

“Ordered kitchen through Malcolm at Magnet, Plymouth. He was very helpful and have no complaints with his order. However, when I asked for recommendations for a fitter, he suggested Rob Mackey. I went with this guy and ended up with VERY poor worktop joins (big gap in one of them), glass and wall cabinets above hob not centralised, wall unit heights different on each side of the room and he was happy to leave after tiling with the gap still showing, one under cabinet plinth cut all unevenly. He also put in extra plug sockets but never got an electrician to check his work. He poorly fitted Magnet supplied flooring which is already starting to lift. This was done in 2021. I have contacted both Rob and Malcolm for their comments and advice....guess what neither had the courtesy to reply !!!! Do not use the above named fitter, unless you want to repay someone else to rectify his work.”

Helpful Report

Posted 1 year ago

Magnet is rated 1.7 based on 133 reviews