Magnet Reviews

1.73 Rating 44 Reviews
16 %
of reviewers recommend Magnet
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Anonymous  // 01/01/2019
The communication at your Inverness brach is appalling!
Posted 4 days ago
We ordered a kitchen from Magnet in August. On delivery, we were told that our freezer was delayed by about 6 weeks. We couldn't wait 6 weeks without a freezer and so we ordered one. We are still waiting for the refund. The units we purchased are such poor quality that it looks like we have had the kitchen for years. The units came scratched, dented, marked and when we tried to get hold of the customer care team, they are u able to help us beacuse they are finishing work. The person who sold us the kitchen talks to us like it is our fault. I'm trying to get a refund, but it seems impossible. I would stay away from Magnet!
Posted 1 week ago
Terrible experience and would never recommend Magnet. From the start I started off with one designer then changed midway through. There was no handover so I had to explain the whole design again from scratch. Ended up with a poorly designed plan that didnt allow for height restrictions for the gas hob. If I hadn't mentioned it I would have set my cupboards alight. Had to change to an electric hob that I didnt want, pay an electrician to allow for this and compromise on cupboards/overall look of the kitchen plan to accommodate for their mistake. My kitchen fitter had to make endless adjustments to make up for the design which costs me a fortune. Signed a contract for items that either didnt arrive or didnt fit. To add insult to injury I had to return and collect the wrong items myself. Should have gone to Howdens! The manager was rude and abrasive and point blankly said he is not compensating me for their errors. Poor customer service.
Posted 1 week ago
Our initial experience in the office was good; a lovely team with creative ideas, and ready to help when needed.

Unfortunately, it seems only the girls in the office care about Magnet's customers. We start having problems with the delivery team. They did not deliver all the appliances, the sink was missing in the list of ordered goods, and they delivered the wrong handles.

The girls in the office tried their best to fix the mentioned issues. After a week and a half of waiting for a new delivery, we ended up with the wrong gas hob. Again the girls from the office tried to fix the issue; it took them a week to find out that the originally ordered gas hob is out of stock, and the delivery team decided to swap with another one. The delivered gas hob was an entirely different style, and we agreed with for a refund.

Their poor internal communication caused a month delay and a lot of discomfort for the family.

If you think the story ended up here, I can tell you that we are still waiting for a refund. More than one month passed, and their finance team can not manage to do a refund. The message which we received after one month of waiting states:
"... as I mentioned earlier, it takes time to process it as it goes through various departments.

The finance amount hasn’t been reduced just yet as things are now taking longer than usual due to reduced staff in our departments as some people are working from home or still on furlough."

Magnet has serious problems in their company, and if you want to have additional stress in your personal life, then go ahead and buy kitchens from them.
Posted 1 week ago
Magnet supplied us with windows, which became drafty and were difficult to open and close, one is now completely jammed. I have repeated asked for someone to come and look at them under their guarantee. At first they said it was an issue for Jenweld. When Jenweld were not the suppliers and the supplier they used at the time is no longer trading they started to ignore my correspondence. I have been trying to get a resolution for circa 6 months now and am no further forward. It seems they think if they ignore my complaint for long enough I’ll go away. Very disappointing.
Posted 2 weeks ago
It all looked great and the fitters were very courteous and efficient. After care/goodwill 2 yrs up the road, a very different experience. mixer tap in kitchen was 'wonky' from installation onwards. I told the plumber at the time that the cold tap part of the mixer was wobbly, and that the tap dripped alot after water was turned off. He said it was normal. Hmmm. Even as a non plumber I could see that it wasn't really right. Plumber came round and renewed the mixer tap. Same story. Wobbly handle, and did not close off immediately. Magnet offered another replacement, but with a different tap, as my original ones were obviously faulty. I asked if I could still have brushed steel, please, as that's preferable (to me) to stainless steel. No response to that. Still waiting, in fact. According to Magnet, but not to me!! the last plumber to visit via the company had 'fixed the problem', so pretty much, 'what was I on about ?'. He had indeed tightened the handle, which was great, and the 'repair' lasted 24 hours. I WAS PROMISED A REPLACEMENT TAP. When is this going to happen ? I am left singularly unimpressed at a hostile response to a perfectly obvious problem. Why would anyone have to argue with an apparently professional company? DON'T USE MAGNET. OH! And my built in dishwasher, insured after garuantee via D and G, cannot be repaired because it has been installed in a manner that renders it immovable from built in casing (door). The engineer has called twice to fix it. No success. Magnet did send their fitter round, who just asked me why the insurance engineer was unable to remove the machine from it's housing..... how on earth would I know !!! He pointed at 2 screws and told me all that was needed was to unscrew them. So second insurance engineer called, and still wasn't able to 'get at' the actual machine. Hence, a dishwasher that doesn't actually CLEAN properly, because no hot water seems to access it. No heat to dry contents. It's only saving grace is that at least the housing matches all the unit doors !!!! NOT what I had paid for, as, I in fact thought a dishwasher was supposed to wash crockery and cutlery, and saucepans. £15,000 and an absurd and protracted situation regarding replacement mixer tap, which was faulty from the outset. I'll never use Magnet again, and I would not recommend them to anyone
Posted 2 weeks ago
I went to magnet because my parents had a magnet kitchen 4 years ago which they are very happy with. Mine is a totally different story the fitter didnt care worktop joins rubbish struggle to short doors. And after 4mths the doors started to warp and coating come away. Endless calls to magnet they say its moisture and how we have cleaned them!! Do not buy a kitchen off magnet quality is totally rubbish and once they have your money they really dont care will think of any excuse to get away with owning up to selling such bad quality kitchens. Pity we have to give 1 star. A disgrace.
Posted 2 weeks ago
Terrible service. Booked and confirmed virtual kitch design from the Greenwich branch, designer Aba Marful and no one turned up. No email or call to apologise, when I did get hold of customer service, it was a very timid 'oh sorry' no attempt was made to rebook. Needless to say, I decided to go eith Wren Kitchens, and companies wonder why their competitors get the better of them. Avoid, if like this from the beginning, dread to think about the whole experience. Wouldn't use Magnet Kitchen if they paid me. Terrible service.
Posted 1 month ago
Very good quality units. Delighted with the result. I would not hesitate to recommend the quality of this kitchen compared to other in the same price range.
Posted 2 months ago
25 years ago, had a kitchen fitted by Magnet and it was a wonderful job.
12 months ago, I asked for another kitchen laid out like the original. That was my first mistake, the second was paying them the £15000+ before they started the work.
The result was: -
That the work surfaces were not the same as we thought we had ordered.
The trim on the units in the utility room do not match the kitchen.
The sink has had to be put in the wrong way around.
Units are of a different size to the originals, so the kitchen layout is different - no mention of this until after we had paid.
Several obvious gaps due to units being a different size (pictures available).
Took our complaints to the Ombudsman who takes only written evidence from both sides none of which is under oath and the salesman we dealt with had left the company and the branch manager had moved to another branch
The outcome was that Magnet offered us less than £200.
Add this to the poor communication from Magnet (I am still awaiting a return call from when the fitters were fitting the kitchen and I was going to stop the work). Their offices in Darlington also manage to lose letters that I have sent them.
My advice would be not to use Magnet and if you do, do not pay all monies owing upfront as you will have no comeback on them and will end up having to go to law to attain justice.
Posted 2 months ago
So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen!
No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are rubbish!!! Magnet have an endless list of excuses why the faults are your fault and not theirs. They are more than happy to blame the customer for their own shoddy materials and workmanship.
Posted 2 months ago
magnet kitchen poor quality
I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area.
We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting.
We ended up with a kitchen of poor quality with poor quality installation.
To date the issues, almost one year after have not been resolved and I have spent time and energy in vain.
The kitchen was delivered almost one month later than originally agreed and the installers were slow and not very precise at their job.
Doors were scratched, cabinets not properly fitted, the alluminium inserts are all shorter that the rest of the kitchen and most of the bigger doors were bended (yes, curved!) and so on. Please check the pictures.
Then we tried to solved with the local branch and we had some smaller doors redelivered but not installed, the bigger doors were never sent in and we had another fitter that re-alligned some of the doors and cover the scratches with a black pen! Without even ask for permission! To date we are still unhappy customers with a
So avoid avoid avoid at any cost.
Posted 3 months ago
Awful Design Service at Clapham Showroom
Pushy, rude, and unhelpful, the designer at the Clapham Showroom had no interest in answering my questions during the virtual design call, only in getting his deposit. They are not skilled designers; they are very pushy, rude, impatient salespeople only interested in the sale and not the customer.

When I called him again (as a courtesy) to say I was running a little late (around 20 minutes) for my in-store appointment he shouted at me, "you people come 30-45 minutes late then everything backs up.” When I asked why he was shouting at me, he said, “I'm terminating this call." and hung up the phone abruptly! AVOID the Clapham Branch – I called another branch and they were more helpful. Then I made an appointment with Wren Kitchens who were far kinder.
Posted 4 months ago
So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen!
No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are s**t!!!!
Posted 5 months ago
In March last year I purchased a kitchen from magnet at a cost of £11000 and I am sorry to say that things have hardly ran smoothly from the offset. To begin with the fitter removed everything from my kitchen on the first day, including the sink and cooker, despite having been told the sink is last out and first back in. Needless to say this meant that we had no running water or cooking facilities for almost three weeks. ( had been told the job would be completed within 10 days ) Next, the splash backs were fitted to brick wall as the plaster had not been made good by the fitter. Then the soft closers were missed from some of the doors. Finally, after being completed for approximately 3 weeks, the work tops began to shrink back and had to be replaced. This time by a different fitter. Unfortunately, this meant removing my fridge for a time. We were still able to use it so the fact that it was in the dining room temporarily was no big issue. However, when the fitter put it back in place it we found that it was no longer working properly. Apparently, he advised would soon be needing a replacement as this was getting close to its sell by. Ironically, this was very close indeed. From that day on my fridge would not retain a stable temperature and the contents were either warm or or frozen. I purchased a new fridge and paid to have it installed, neither of these were through Magnet. When my new fridge was being installed the fitter told me the end panel of the housing wasn't straight but he would do the best he could with it. Unfortunately, the end result was that the door was offset at one side. A few months later I noticed white spots appearing on some of the cupboards, bottom and top, where the finish was coming off. These were replaced by Magnet and the fridge door was made good, or so I thought. Within days it was scraping against the next cupboard and now sounds like something from the Addams Family. Last but not least I now have the finish coming off 2 more doors and 1 drawer. I have not been able to make Magnet aware of this as yet due to the lockdown but I do plan to. I would like to point out that only myself and my husband live here so it is far from a busy kitchen. To be fair to Magnet, the after care to date has been excellent. They have attended to all the faults I have talked about in this review and apologised for the inconvenience and disappointment we have experienced. Unfortunately, this doesn't make up for the poor service we received or the fact that quality of goods in this instance is sub standard. I went to Magnet because of their good reputation when I could have got better for half the price. We live and learn
Posted 5 months ago
Excellent customer service experience.
Staff very knowledgeable of products and great price
Posted 5 months ago
Coventry a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install.
Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered the next day but in kitchen is grey! Joins in worktop that I wasnt expecting, cutlery drawer inserts missing, and ended up buying two cooker panel inserts from Howdens as Magnet only do one size..which when cut to size dont match the design of the other cupboard fronts. Manager really unhelpful and dismissive, apparently not Magnets fault as my fitters should of done a pre install measure/check (basic measurements-surely part of the design service..they did visit twice!)...happy to take your money and then cast you aside. Install cost me more due to the extra work and time taken...of course Magnet dont want to reimburse me for this...really poor customer service.
Posted 6 months ago
We have been promised an installer will arrive for over three months to finish off the kitchen install. They don't arrive, nor do they have the courtesy of letting us know that they wont arrive on the agreed date. They have no apology but only excuses. Avoid Magnet. Overpriced/ overrated.
Posted 7 months ago
Horrendous experience from start to finish (although technically still not finished)
Started later then the agreed date and they didn’t let me know in advance or even in the day. I was chasing to find out what was going on and had wasted taken time off work.
All materials did not arrive when their installer was at mine to fit it, which resulted in half days here and there and doing the install in bits over a 3 week period.
The installer rushed to complete due to the delays experienced and start their next job with magnets, which resulted in wonky units, chipped worktops, and uncompleted works which have not been sorted several months later.
I would never recommend magnets and have no intention of using them on any future refurbishments.
Magnets also wrongfully charge for electrical certificates even if no electrical works have been carried out, taking advantage of people that are not from a construction background.
Posted 7 months ago
We went to Magnet's Gillingham store, probably around September or October 2019. First impressions were very good. Ricky was very helpful and we chose a design and colours we were happy with. As Magnet fitters do not fit flooring or do any plastering or extras which may be required unless we paid them extra, and, not knowing how much extra that cost would be, we opted to have our own fitter to fit the kitchen. It was delivered on 21st November 2019 and fitting commenced on 25th November. All went well until a day or so before the work was finished when our fitter asked where was the glass splashback to go behind the cooker. It had not been delivered by Magnet and, when I called to find out why, I was told that Magnet fitters contact the store to order the glass splashback once the cabinets have been fitted and proper measurements have been made. The fact that we had not been made aware of this beforehand resulted in a two to three week delay which could have been avoided had Magnet told us at at the outset to send in the measurements as soon as the cabinets were fitted. We were then told that there would be a delay and that the splashback would not be delivered until around 7th January. We were told that we would be called when it had been delivered and the fitter would be in touch with us to fit it. By 9th January, I had heard nothing so I called Magnet. The splashback had been delivered to Magnet but they had not called to let us know. There were a couple of things which also needed fixing, which Ricky said he'd pass on to the fitter. More time passed with no word so, yet again, I called Magnet. This time, a fitter did call back and we fixed a date for him to fit the splashback. When he arrived, he told us that the extra things which needed adjustments had not been mentioned to him, in spite of my asking for them to be addressed more than once when speaking to Ricky. This resulted in him having to make another date to make those adjustments. When he fitted the splashback, he noticed that the trim on the surrounding backboard was missing. He said he would ask Magnet to order this, which he did. This took another three weeks to arrive and again, I was the one having to make the call to Magnet as they had not bothered to tell me that the trim had arrived. During my phone call to Magnet, I was told that I would be called by the fitter and that it would be fitted this week. Guess what? Today is Thursday and, yup. No call. So again, I did the chasing by calling Magnet to try and arrange for a fitter to do this one remaining small job. I spoke to a lady who told me there were no outstanding jobs in my name and she will call me back tomorrow. Ricky is off this week and there is apparently no way of finding out what was needed. No note on my file, if I even have a file. So here I am in limbo, more than 3 months since the kitchen was delivered and STILL it is not complete with no sign of any date being fixed for this one remaining small job. Magnet have not been at all proactive on this job. I have had to do all the chasing. They have not informed me when they have received deliveries for me or told me if I need to take action to make something happen. It seems I have to make around 3 phone calls before anything ever happens. I am so very fed up. Should it really take over 3 months for a kitchen to be completed? I don't think so. I'm at the end of my patience and end of my tether waiting for Magnet. Nice kitchen but shocking after sales service. I should have listened to the other kitchen supplier who told me that Magnet would fail to deliver. He said he'd seen it time and time again. Looks like he was right.
Posted 8 months ago
Magnet is rated 1.73 based on 44 reviews