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Magnet Reviews

1.7 Rating 118 Reviews

16 %

of reviewers recommend Magnet

Company Reviews

1.7

Based on 118 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Magnet 5 star review on 15th July 2022

Magnet 1 star review on 6th June 2022

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

Magnet 1 star review on 23rd December 2021

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The performance of your Canterbury branch is highly unprofessional. The fitters come and go as they jolly well please, no information when they will come next time. We were delivered the wrong sink, we advised the designer sbout it, she assured us that the Stone Company that manufactures the worktop will be advised about it. When the worktop arrived today (13th of April 2023) it appeared that the opening for the sink is of the wrong size. The works started on the 17th of March 2023 and they are still unfinished and we have no information when they will be completed. I most strongly regret that we have chosen Magnet as our kitchen supplier.”

Posted 1 month ago

“We spent over £12,000 having kitchen units supplied for our builder to fit. One 600 wide draw unit didn't fit and we wanted to return it and replace it with a 500 wide draw unit. We paid over £500 for the new draw unit and they would not take back the 600. Also some very expensive wood was supplied to support the sink and they would not take that back either. I would have given a reasonable review but for these matters. Terrible after sales attitude for a company to have towards customers. I do not recommend Magnet Kitchens.”

Posted 3 months ago

“Magnet Fulham has been extremely poor and and Magnet Head Office Complaints team equally poor, both to the point of the customer left feeling insulted by the complete lack of concern once the money has been paid. I would advise prospective purchasers to look elsewhere. Do not not trust Magnet to deliver a satisfactory job.”

Posted 3 months ago

“On November 21st 2022 I contacted the customer service department (They do not understand the word) as 6 of my chrome handles had the chrome peeling off, I received an email saying the issue would be resolved in 7 - 10 working days. I have made numerous calls to them and to the Ipswich store to get it sorted out, I finally thought it had been sorted when the Ipswich store emailed to say they would be delivered to the store the following week and they would bring them out. No handles so I contacted the store who tole me the handles had been delivered to the store at Colwyn Bay and they bounced the problem back to the service department. I have just rung them and they told me the issue has been resolved as I have had the new handles, so I have explained to them they sent them to the wrong location, they didn't know, and they are supposed to be ringing me back this afternoon, not hopeful. My advice - DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY JUST DON'T CARE!! I have had to chase them constantly, no-one has ever phoned me back. Buy your kitchen elsewhere for peace of mind.”

Posted 3 months ago

“Ordered kitchen through Malcolm at Magnet, Plymouth. He was very helpful and have no complaints with his order. However, when I asked for recommendations for a fitter, he suggested Rob Mackey. I went with this guy and ended up with VERY poor worktop joins (big gap in one of them), glass and wall cabinets above hob not centralised, wall unit heights different on each side of the room and he was happy to leave after tiling with the gap still showing, one under cabinet plinth cut all unevenly. He also put in extra plug sockets but never got an electrician to check his work. He poorly fitted Magnet supplied flooring which is already starting to lift. This was done in 2021. I have contacted both Rob and Malcolm for their comments and advice....guess what neither had the courtesy to reply !!!! Do not use the above named fitter, unless you want to repay someone else to rectify his work.”

Posted 3 months ago

“Magnet kitchen fitted fine. Four years on problems with drawers and one panel. Bought with fifteen year guarantee, but after four requests for attention Magnet have stopped responding.”

Posted 4 months ago

“Everything went wrong , units missing , electrics failing after kitchen installed wrong electrics for cooker ordered door bro , cooker didn't arrive until 3 weeks after kitchen installed, units not in line, joins seen in work tops , floor bubbled Door broken on unit push and pull awaiting decision for it to be fixed”

Posted 5 months ago

“Design done wrong. Had to be redone. Delivery date late. Only a third of the units arrived on first delivery. Have been chasing the rest for months. Greenwich branch London appalling customer service. I have been shocked at how bad.”

Posted 5 months ago

“I have been fighting with magnets for 4 years about my kitchen they put the double oven to high i am only 5foot changed it for a smaller one but its against the wall by my radiator still can't use it properly kickboards rotting the ombudsman was on there side”

Posted 6 months ago

“Magnet Plymouth.......great until after they have had your money. As a single woman on her own, just beware. They recommended one of their fitters to me who took weeks to complete, the upper wall cabinets were not the same height above the worktop service on either side of the room. He was not bothered and left the difference showing after putting some tiles up. One of the worktop joins keeps cracking and was just told to use colorfill and try to repair myself. Fitter did all the electrics even though he wasn't qualified and failed to ensure my property was signed off by a qualified electrician. I have tried on various occasions to get Magnets representative to sort for me but all to no avail. Beware and spend your money somewhere else.”

Posted 7 months ago

“We called for a service for our boiler he had to dismantle the housing around the boiler it was a disaster , the floor in the hall had to be relaid because it was bubbling up they came to do it again it squeaks when you walk on it . When we called the manager he was totally un professional he was scruffy we though he had come to do some work , he then went on to defend the mistakes they had . Hadleigh branch”

Posted 8 months ago

“Once they have your money they not only don’t deliver what you’ve paid for they go out of their way to inconvenience you. They never call you back, asking for a complaint to be escalated does nothing - still nobody calls you, customer care hang up on you, branch staff tell you they’re too busy to look into issues. Worst company to deal with ever”

Posted 9 months ago

“There should have been a refund on my kitchen I paid nearly 30 k and My kitchen is not finished this is outrageous”

Posted 9 months ago

“Magnet Inverness when they get you in fine but then the trouble starts paid 8k for the kitchen then they recommend a so called fitter and he gave me a estimate 7 k it ended up paying 19k raw deal for a raw meal”

Posted 9 months ago

“Paid 30k for my kitchen should have been,15k not finished yet”

Posted 10 months ago

“Never again.very bad experience”

Posted 10 months ago

“Maaa Nameste Namskaar sorry bhul chuk maaf kar dijiye God promise promise maa bhul chuk aainda galti nahi hogi Subject demand ek Aadmi insaan man human jagdish bhai my brother or nitin bhai dono two persons jinda chahiye alive alivement agreement jagdish bhai my brother jinda chahiye HELTH PROBLEM SOLVE YOU jinda ghar bhej dijiye contact number 9004879503 jagdish bhai or nitin bhai Order par jinda chhod dijiye Thank you dhanyawad Thank you”

Magnet 5 star review on 15th July 2022

Posted 10 months ago

“Great experience manger Mark Ruff helped all the way with this thank you”

Posted 11 months ago

“Magnet have been an unprofessional, ignorant, and useless company. I have wasted Months trying to get a correct design, quote, then actually place an order. Once I had, the real problems started. No paperwork, no confirmation of spec/delivery date, no invoice, no receipt for payment. Once I had paid, no answers to anything. Then they failed to deliver my kitchen, twice, over a two week period. Finally offering another two week delay. Never again! Go elsewhere.”

Posted 11 months ago

“Absolutely terrible. Two months without a finished kitchen and no idea when they will come back and do it.”

Magnet 1 star review on 6th June 2022

Posted 11 months ago

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Magnet is rated 1.7 based on 118 reviews