Magnet Reviews

Name: Magnet
Rating: 1.68

1.7 Rating 125 Reviews

15 %

of reviewers recommend Magnet

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Metrics

1.7

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Magnet Inverness when they get you in fine but then the trouble starts paid 8k for the kitchen then they recommend a so called fitter and he gave me a estimate 7 k it ended up paying 19k raw deal for a raw meal”

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Posted 1 year ago

“Paid 30k for my kitchen should have been,15k not finished yet”

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Posted 1 year ago

“Never again.very bad experience”

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Posted 1 year ago

“Maaa Nameste Namskaar sorry bhul chuk maaf kar dijiye God promise promise maa bhul chuk aainda galti nahi hogi Subject demand ek Aadmi insaan man human jagdish bhai my brother or nitin bhai dono two persons jinda chahiye alive alivement agreement jagdish bhai my brother jinda chahiye HELTH PROBLEM SOLVE YOU jinda ghar bhej dijiye contact number 9004879503 jagdish bhai or nitin bhai Order par jinda chhod dijiye Thank you dhanyawad Thank you”

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Posted 1 year ago

“Great experience manger Mark Ruff helped all the way with this thank you”

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Posted 1 year ago

“Magnet have been an unprofessional, ignorant, and useless company. I have wasted Months trying to get a correct design, quote, then actually place an order. Once I had, the real problems started. No paperwork, no confirmation of spec/delivery date, no invoice, no receipt for payment. Once I had paid, no answers to anything. Then they failed to deliver my kitchen, twice, over a two week period. Finally offering another two week delay. Never again! Go elsewhere.”

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Posted 1 year ago

“Absolutely terrible. Two months without a finished kitchen and no idea when they will come back and do it.”

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Posted 1 year ago

“I have purchased a £25,000 magnet kitchen, Gillingham, since November 2021 and have not received them all delivered.”

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Posted 1 year ago

“Bought a new house with a Magnet kitchen...cabinets not fitted properly, trim cut at different lengths, sink not sealed, countertops delaminating on corners and not fitted level. They said it was because of Covid and short on labour that they had to rely on new fitters. Excuse after excuse, 6 months later we are still waiting for them to put it right. The cabinets themselves are quite cheap looking and plastic-y (we have the Tatton range). I have heard that Wickes or even B&Q are slightly better in customer service and quality of product.”

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Posted 1 year ago

“Disaster. Nearly three weeks after the promised delivery date, I have received only an incomplete order, incorrect units, units which do not match the kitchen, units which are broken or damaged. This morning their delivery man tried to deliver the incorrect units which he had removed yesterday. Local office not taking phone calls now that the bill has been paid. Head Office Customer Service is a joke. Nobody from senior management has had the courtesy to telephone, Customer Service is "following procedure". I am paying my builder to twiddle his thumbs. Avoid.”

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Posted 1 year ago

“We purchased a kitchen via the on line team and Roche branch in Cornwall. Service has been appalling: Kitchen delivered with units wrong and missing and no worktop at all : Branch have been very unhelpful and Area manager I has no idea what is happening and isn’t interested: I would never purchase from them again :”

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Posted 1 year ago

“We have just bought our kitchen from Magnet so cannot vouch for installation etc but we did want to give a massive shout out to Riad who is the manager at the Clapham Branch. We went in with a clear picture of what we wanted and it would have been awful. Riad really knew his business and we have ended up choosing a really fabulous looking kitchen and worktop. All without an argument too. Thank you Riad.”

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Posted 1 year ago

“Legs missing from oven housing, drawer runner screws missing, instructions contradicting for fitting of pull out drawer. Experienced fitters having difficulty with instructions. I would not be recommending their kitchens to anyone especially after two visits back to get things that should have been supplied”

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Posted 1 year ago

“Terrible quality, the fitter was useless and we had to get someone back to fix the issues. Over priced and after doing research, we have been ripped off!”

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Posted 1 year ago

“Incompetent liars. The salesman charged us for a fitted kitchen without visiting the site to assess services or measure up. When the fitter came he said it would cost £350 more than we had already paid. Kitchen still not fitted a month after promised date. Magnet have had our money for months and not provided anything.”

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Posted 2 years ago

“Design was very good but actually getting the kitchen fitted took months and there is no communication from Magnet whilst this takes place and no After Fit contact. We were told we would have someone visit from Magnet after the installation to check everything is ok. Despite repeated emails this has not happened and the tap in our sink is hanging so loose now it's ridiculous.”

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Posted 2 years ago

“I went to the Musselburgh shop today, the guy was almost jumping with excitement when I arrived. Well...the minute I mentioned my price, his demeanour changed rather quickly. He actually told me he didn't have time to spend with me. Disgusted, money is money at the end of the day, and I only have room for 3 cabinets!!!”

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Posted 2 years ago

“I would like to echo the comments of the last reviewer I had the misfortune to deal with the High St Ken branch”

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Posted 2 years ago

“Poor customer service, kitchen put in at wrong height and blamed me for not telling them I was putting flooring down on the bare plywood floor…… Some appliances don’t fit under the units. Nothing resolved 2 years.”

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Posted 2 years ago

“Still have an incomplete kitchen and was promised it would be done by Christmas. Poor communication and impossible to get information.”

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Posted 2 years ago

Magnet is rated 1.7 based on 125 reviews