On November 21st 2022 I contacted the customer service department (They do not understand the word) as 6 of my chrome handles had the chrome peeling off, I received an email saying the issue would be resolved in 7 - 10 working days. I have made numerous calls to them and to the Ipswich store to get it sorted out, I finally thought it had been sorted when the Ipswich store emailed to say they would be delivered to the store the following week and they would bring them out. No handles so I contacted the store who tole me the handles had been delivered to the store at Colwyn Bay and they bounced the problem back to the service department. I have just rung them and they told me the issue has been resolved as I have had the new handles, so I have explained to them they sent them to the wrong location, they didn't know, and they are supposed to be ringing me back this afternoon, not hopeful. My advice - DO NOT SPEND YOUR HARD EARNED MONEY WITH THIS COMPANY, ONCE THEY HAVE YOUR MONEY THEY JUST DON'T CARE!! I have had to chase them constantly, no-one has ever phoned me back. Buy your kitchen elsewhere for peace of mind.