Magnet Reviews

1.85 Rating 33 Reviews
18 %
of reviewers recommend Magnet
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Magnet 1 star review on 9th July 2020
daniela
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Magnet 1 star review on 9th July 2020
daniela
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Magnet 1 star review on 9th July 2020
daniela
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Magnet 1 star review on 9th July 2020
daniela
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Magnet 1 star review on 9th July 2020
daniela
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Magnet 1 star review on 30th May 2020
Laura
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Magnet 1 star review on 30th May 2020
Laura
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Anonymous
Anonymous  // 01/01/2019
magnet kitchen poor quality
I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area.
We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting.
We ended up with a kitchen of poor quality with poor quality installation.
To date the issues, almost one year after have not been resolved and I have spent time and energy in vain.
The kitchen was delivered almost one month later than originally agreed and the installers were slow and not very precise at their job.
Doors were scratched, cabinets not properly fitted, the alluminium inserts are all shorter that the rest of the kitchen and most of the bigger doors were bended (yes, curved!) and so on. Please check the pictures.
Then we tried to solved with the local branch and we had some smaller doors redelivered but not installed, the bigger doors were never sent in and we had another fitter that re-alligned some of the doors and cover the scratches with a black pen! Without even ask for permission! To date we are still unhappy customers with a
So avoid avoid avoid at any cost.
Posted 1 day ago
Awful Design Service at Clapham Showroom
Pushy, rude, and unhelpful, the designer at the Clapham Showroom had no interest in answering my questions during the virtual design call, only in getting his deposit. They are not skilled designers; they are very pushy, rude, impatient salespeople only interested in the sale and not the customer.

When I called him again (as a courtesy) to say I was running a little late (around 20 minutes) for my in-store appointment he shouted at me, "you people come 30-45 minutes late then everything backs up.” When I asked why he was shouting at me, he said, “I'm terminating this call." and hung up the phone abruptly! AVOID the Clapham Branch – I called another branch and they were more helpful. Then I made an appointment with Wren Kitchens who were far kinder.
Posted 1 week ago
So disappointed! Had our kitchen replaced 5 years ago and we have had nothing but problems. All the doors have been replaced numerous times due to the vinyl covering bubbling at the tops and bottoms of most of the doors. Last time we went to collect the remaining few for replacement we were told our kitchen had been discontinued due to this very issue!!! Well now the replaced (for the 5th time) doors are also bubbling and peeling off. After spending a lot of money we have been fobbed off, bad customer service, head office don’t give a hoot and our kitchen looks hideous! We saved for years for a new kitchen and I have spent many times crying over it!!! What ever happened to the warranty!!!!!! As it stands I tell everyone not to ever buy a magnet kitchen!
No point in contacting, they just fobbed me off and blamed me for everything! Magnet Kitchens are s**t!!!!
Posted 1 month ago
Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install.
Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered the next day but in white...my kitchen is grey! Joins in worktop that I wasnt expecting, cutlery drawer inserts missing, and ended up buying two cooker panel inserts from Howdens as Magnet only do one size..which when cut to size dont match the design of the other cupboard fronts. Manager really unhelpful and dismissive, apparently not Magnets fault as my fitters should of done a pre install measure/check (basic measurements-surely part of the design service..they did visit twice!)...happy to take your money and then cast you aside. Install cost me more due to the extra work and time taken...of course Magnet dont want to reimburse me for this...really poor customer service.
Posted 2 months ago
We have been promised an installer will arrive for over three months to finish off the kitchen install. They don't arrive, nor do they have the courtesy of letting us know that they wont arrive on the agreed date. They have no apology but only excuses. Avoid Magnet. Overpriced/ overrated.
Posted 3 months ago
Horrendous experience from start to finish (although technically still not finished)
Started later then the agreed date and they didn’t let me know in advance or even in the day. I was chasing to find out what was going on and had wasted taken time off work.
All materials did not arrive when their installer was at mine to fit it, which resulted in half days here and there and doing the install in bits over a 3 week period.
The installer rushed to complete due to the delays experienced and start their next job with magnets, which resulted in wonky units, chipped worktops, and uncompleted works which have not been sorted several months later.
I would never recommend magnets and have no intention of using them on any future refurbishments.
Magnets also wrongfully charge for electrical certificates even if no electrical works have been carried out, taking advantage of people that are not from a construction background.
Posted 3 months ago
Kitchen itself is great and very few problems with units and other items.
Our problem was with Magnet’s Fitting Services, as their contractor was useless, took over 19 weeks to finish the job, had never fitted our product before, resulted in 3 call outs from Electrolux to make good the fitters errors, ripped us off for extra’s and with no support from Magnet at all!!!
So, consider their kitchens, but don’t trust their fitting, as all they do is hide behind irrelevant codes of practice and fitting agreements with no useful support whatsoever!!! Beware
Posted 5 months ago
I bought a kitchen from magnet in enfield all the drawing and plan was wrong anglous and matt can't design a dog house I took them to a Ombudsman service and there can't do anything about it I took the drawing to magnet in solihull retail park and he said it was a design problem so the magnet directors should know all about this issues and why there employ anglous and matt for there can't do there job waste of money it costs me a lot of money to put it right magnet company is ripped off customer
Posted 5 months ago
Do not recommend this place. Get kitchen anywhere but magnet, after paying £11000 I can tell you, if anything goes wrong after you paid the money, it's not their problem and you will have to fix it yourself. I have a 24 month warranty piece of paper which they ignore. Good luck if you go with them. They do not respect TrustMark.
Posted 5 months ago
Soooo bad! They said they would deliver on a Tuesday and was in the van Monday so would be with us at 8am....well. Turns out the kitchen had not been made. Finally arrived Thursday with missing pieces. And they act like the Furniture Ombudsman suggested £50 per day minimum is law.

Anyway - at least I persuaded 3 people to go to Wrens instead since then. Can't let friends or family use them.
Posted 5 months ago
had a quote for nearly 10 grand, really??? small kitchen and this was supposed to have been half price! then they phoned me back saying they would knock £400 off. i have no faith in these companies why the hell dont they say that in the first place? went to wren and Howdens and was quoted half the price, avoid magnet they are a rip off, totally!
Posted 5 months ago
Stay well clear of these kitchens, the quality is absolutely shocking. I had a total of eight units replaced due to hole alignment issues and an additional unit that had surfaces resembling something that had being kicked around the car park. Other issues included;
damaged edges, poor quality edges, panels not aligned, parts missing and joints not aligned.
Despite bringing numerous quality issues to the attention of the customer care team almost two months ago they have failed to resolve the outstanding issues.
Due to delays whilst waiting for replacement units, the lack of action to resolve and acknowledge the poor quality, implicated costs, substantial amount of time spent trying to sort, the whole experience has being extremely stressful.
I have added several photos to highlight these issues.
Posted 5 months ago
Just had a very bad experience with Magnet Stourbridge branch. Initially, because l saw a trainee planner, she omitted to tell me that the products were flat pack, so if l wanted them made up l needed to pay another£1700. I was told this after l'd agreed to the purchase and paid a £300 deposit. As l'd have had to pay the fitter l'd arranged to do the work for me another £1500, l had to go with their fitting service for £2083, otherwise l'd have lost money. It took ages for their fitter to get in touch and l found him unpleasant. At this stage l'd been told by Magnet that before anything was ordered l'd go in store to look at an itemized list (l'd not had one up to now) and agree to everything before l paid the balance/kitchen ordered. I'd been given a date for fitting which the fitter didn't know about, but told them l didn't want to confirm until l'd been given a complete cost of electrics etc. To my surprise l had a letter from their factory saying that my kitchen had been ordered and a date when it was going to be delivered. As l hadn't even been in the store to finalize every thing, you can imagine my annoyance. I'd had enough of their unprofessional attitude, so went in store to cancel my order and receive back my £300 deposit. The manager at the Stourbridge branch was rude and nasty. Despite never telling me, he said l couldn't have back my deposit once the order had been placed and l should have read their terms and conditions (which l was never shown) He had no right to order the kitchen without finalization, as agreed. After getting very upset and speaking to customer services l eventually got back half my deposit £150. I was told l couldn't have it all, as they'd had to pay for the rude fitter when he came to see me!! I'd used Magnet in the past and had good experiences, but never again after what's happened. I think the manager at Stourbridge needs training in manners, store procedures and personal skills.
Posted 8 months ago
I paid £10k for a ‘slab in frame’ kitchen (ex fitting, appliances and work tops), basically just the chipboard.

Imagine my surprise when it turned up and the cupboard doors were actually just mocked up ordinary ‘slab’ doors.

And the reason I didn’t get the ‘slab in frame’ doors I was sold was because ‘...there was no alternative...’.

As you can probably guess that wasn’t what their sales woman told me.

Whilst I accept fitted appliances need mocked up doors it’s inexcusable to put fake ‘slab in frame’ doors on ordinary cupboards.

I’ve taken this to my local Trades and Standards officer to try and stop anyone else getting ripped off.

If you like the premium look of this type of kitchen go to Howdens it’s cheaper and they make no qualms about supply mocked up doors.

I’ve uploaded two photos the genuine ‘slab in frame’ I was sold and the fake ones I’ve been told I’ll just have to put up with.
Posted 9 months ago
Agree with the review that said they ask you to rate them on trustpilot immediately, and yes it's probably because you can't see the faults. The quality of the cupboard doors is extremely poor to say the least, the MDF covering isn't finished properly. My kitchen is just over a year old and is already starting show age. Looking back I was bullied by the designer into having what she wanted. As far as I'm concerned I wasted £22,000 on a kitchen I could have got from B&Q at half the price and better quality. If it was possible to give 0 stars I would have.
Posted 9 months ago
Awful customer experience in two different magnet stores. Staff not interested in helping you if they know that you dont want the kitchen immediately. Makes you not want to buy from here purely on the appalling customer experience. We will be avoiding.
Posted 9 months ago
I wish I'd come across this site before buying...

The truth of the matter is, Magent ask for all their trustpilot reviews immediately after sale, at which point everybody is happy.

But it's only once your kitchen gets fitted that you realise just how terrible the products are, how bad your design is in reality and how little the staff care.

Magnet the organisation is set up so you can basically only deal with the store your bought from, with very little discourse to raise it up the chain, and honestly the store does not care when you have an issue afterwards.

I spent over £10k with Magnet and frankly I wish I hadn't - the product is no better than the cheaper places, the design has fundamental flaws and omissions which the store won't take the blame for and now we're left with a non-functioning terrible looking kitchen that they want to take more money off us to resolve - I'm pleading with everyone else, don't make the same mistake

Avoid
Posted 9 months ago
Horrible experience. They do not refund the money. After a year still nothing!?! I can not believe it. Please stop buying from them anything if you want to avoid any disappointment. Rubbish customer service. The least honest company I have ever came across. When I think about them there is only one word that crossing my mind: SCUM!!!
Posted 10 months ago
Do not trust their guarantee. They will push their guarantee as a selling point when you are deciding on buying a kitchen yet once your kitchen is fitted you will get no help or cooperation if anything goes wrong. Never again Magnet
Posted 1 year ago
AVOID..!!! using Magnet Kitchens
I'm disgusted with Magnet Kitchens and regret buying a kitchen with them. I had damaged draws and bubbled-up unit doors fitted, which had to be replaced. The replacements was sent to the Milton Keynes brunch, 2 weeks before they was booked in to be fitted. On the day they was supposed to be fitted, I was told the replacements was also damaged. Magnet had plenty of time to check these items, but they couldn't be arsed, by the sound of it, more DELAYS. 3rd replacements received damaged as well. It took 4th attempts to receive these items. Now I've been told the fitters are on Holiday for 2 weeks now, more DELAYS. Very poor after sale service...they just take your money and run. No care or urgency to complete this kitchen project. Not worth anywhere near the ££££'s I paid.

My Kitchen was started on 8th April 2019 and it's now looking like it won't be 100% complete till June, SHOCKING.!!!!!! Stressful and Angry with Magnet, I've lost a lot of time and money, booking work off, since the start of this project.
Posted 1 year ago
Magnet is rated 1.85 based on 33 reviews