Anonymous
Very excited to be having my new kitchen at long last -the excitement didn't last unfortunately! As soon as I had paid, customer service went out the window. Delivery which we paid for was poor with one elderly gentleman driving a van. He was unable to lift the delivery alone and so my husband had to lift and carry most of the kitchen units and appliances. Appliances were left off the delivery and took weeks of chasing Trowbridge magnets ,which I was told I could eventually collect from store myself (although this should have been in with the delivery I had paid for). After numerous phone calls my dishwasher was delivered. I had no oven for 2 weeks as it took this long to receive a 3rd cabinet that was not damaged. This was after the delivery man driving the lorry tried to insist that he drop it off on the pavement some distance away from the house, which was not what Magnets told me .My husband was then asked by the delivery man if he could get in the back of the lorry to help him get the oven cabinet off-really! I was then asked by Trowbridge magnets to get my builder to deliver the two damaged oven cabinets back to Trowbridge magnets. Which is some 15 miles from us! Who's paying for the builders time??? We were sold 2 larder cabinets after advice from the magnets kitchen designer and told they would be good to be cut down which my builder argued against, unfortunately as the packaging was badly damaged from transportation and heavy rain when my husband had to carry them himself from the delivery van, Trowbridge magnets refused to refund them. This was after 2 phone calls where I explained that they had been repackaged and I was told as long as the cabinets weren't damaged they would be happy to refund. On arrival of Magnets and unloading the larder units he was met by 3 members of staff including the manager who all came out and watched him unload the cabinets by himself, to tell him they could not take the cabinets back as they had been repacked. The manager stood there and said he had heard the sales assistant tell me they would not take them back unless in original packaging-therefore calling me a liar . As you can imagine this turned into a bit of a dispute. We are disgusted with the service we have received from Magnets. My builder agreed to cut down the larder units which of course, as he said resulted in loss of structure and a very poor chipped finish to the gloss end panels. I could kick myself for using this company. I now have 4 doors that have rippled edges and I am at my wits end! Steer well clear!!
2 years ago
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Magnet has a 1.7 average rating from 123 reviews

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