Anonymous
In March last year I purchased a kitchen from magnet at a cost of £11000 and I am sorry to say that things have hardly ran smoothly from the offset. To begin with the fitter removed everything from my kitchen on the first day, including the sink and cooker, despite having been told the sink is last out and first back in. Needless to say this meant that we had no running water or cooking facilities for almost three weeks. ( had been told the job would be completed within 10 days ) Next, the splash backs were fitted to brick wall as the plaster had not been made good by the fitter. Then the soft closers were missed from some of the doors. Finally, after being completed for approximately 3 weeks, the work tops began to shrink back and had to be replaced. This time by a different fitter. Unfortunately, this meant removing my fridge for a time. We were still able to use it so the fact that it was in the dining room temporarily was no big issue. However, when the fitter put it back in place it we found that it was no longer working properly. Apparently, he advised would soon be needing a replacement as this was getting close to its sell by. Ironically, this was very close indeed. From that day on my fridge would not retain a stable temperature and the contents were either warm or or frozen. I purchased a new fridge and paid to have it installed, neither of these were through Magnet. When my new fridge was being installed the fitter told me the end panel of the housing wasn't straight but he would do the best he could with it. Unfortunately, the end result was that the door was offset at one side. A few months later I noticed white spots appearing on some of the cupboards, bottom and top, where the finish was coming off. These were replaced by Magnet and the fridge door was made good, or so I thought. Within days it was scraping against the next cupboard and now sounds like something from the Addams Family. Last but not least I now have the finish coming off 2 more doors and 1 drawer. I have not been able to make Magnet aware of this as yet due to the lockdown but I do plan to. I would like to point out that only myself and my husband live here so it is far from a busy kitchen. To be fair to Magnet, the after care to date has been excellent. They have attended to all the faults I have talked about in this review and apologised for the inconvenience and disappointment we have experienced. Unfortunately, this doesn't make up for the poor service we received or the fact that quality of goods in this instance is sub standard. I went to Magnet because of their good reputation when I could have got better for half the price. We live and learn
5 months ago
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Magnet has a 1.68 average rating from 47 reviews

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