Virginia Matthews
It all looked great and the fitters were very courteous and efficient. After care/goodwill 2 yrs up the road, a very different experience. mixer tap in kitchen was 'wonky' from installation onwards. I told the plumber at the time that the cold tap part of the mixer was wobbly, and that the tap dripped alot after water was turned off. He said it was normal. Hmmm. Even as a non plumber I could see that it wasn't really right. Plumber came round and renewed the mixer tap. Same story. Wobbly handle, and did not close off immediately. Magnet offered another replacement, but with a different tap, as my original ones were obviously faulty. I asked if I could still have brushed steel, please, as that's preferable (to me) to stainless steel. No response to that. Still waiting, in fact. According to Magnet, but not to me!! the last plumber to visit via the company had 'fixed the problem', so pretty much, 'what was I on about ?'. He had indeed tightened the handle, which was great, and the 'repair' lasted 24 hours. I WAS PROMISED A REPLACEMENT TAP. When is this going to happen ? I am left singularly unimpressed at a hostile response to a perfectly obvious problem. Why would anyone have to argue with an apparently professional company? DON'T USE MAGNET. OH! And my built in dishwasher, insured after garuantee via D and G, cannot be repaired because it has been installed in a manner that renders it immovable from built in casing (door). The engineer has called twice to fix it. No success. Magnet did send their fitter round, who just asked me why the insurance engineer was unable to remove the machine from it's housing..... how on earth would I know !!! He pointed at 2 screws and told me all that was needed was to unscrew them. So second insurance engineer called, and still wasn't able to 'get at' the actual machine. Hence, a dishwasher that doesn't actually CLEAN properly, because no hot water seems to access it. No heat to dry contents. It's only saving grace is that at least the housing matches all the unit doors !!!! NOT what I had paid for, as, I in fact thought a dishwasher was supposed to wash crockery and cutlery, and saucepans. £15,000 and an absurd and protracted situation regarding replacement mixer tap, which was faulty from the outset. I'll never use Magnet again, and I would not recommend them to anyone
1 month ago
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Magnet has a 1.67 average rating from 48 reviews

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