Our initial experience in the office was good; a lovely team with creative ideas, and ready to help when needed. Unfortunately, it seems only the girls in the office care about Magnet's customers. We start having problems with the delivery team. They did not deliver all the appliances, the sink was missing in the list of ordered goods, and they delivered the wrong handles. The girls in the office tried their best to fix the mentioned issues. After a week and a half of waiting for a new delivery, we ended up with the wrong gas hob. Again the girls from the office tried to fix the issue; it took them a week to find out that the originally ordered gas hob is out of stock, and the delivery team decided to swap with another one. The delivered gas hob was an entirely different style, and we agreed with for a refund. Their poor internal communication caused a month delay and a lot of discomfort for the family. If you think the story ended up here, I can tell you that we are still waiting for a refund. More than one month passed, and their finance team can not manage to do a refund. The message which we received after one month of waiting states: "... as I mentioned earlier, it takes time to process it as it goes through various departments. The finance amount hasn’t been reduced just yet as things are now taking longer than usual due to reduced staff in our departments as some people are working from home or still on furlough." Magnet has serious problems in their company, and if you want to have additional stress in your personal life, then go ahead and buy kitchens from them.
1 month ago
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Magnet has a 1.67 average rating from 48 reviews

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