What ever you do, stay away from this company. They could not be more unprofessional if they tried and have caused me a great deal of stress after selling me a defective item. I'm not joking when I say I had a nervous breakdown on the phone with them after trying to contact them repeatedly for weeks and getting the same empty promises that someone from management would call me back. I bought a very expensive chandelier from them which had a missing piece that is made clear it was required in order to safely fit the light. I only found out after I had the electrician over and am now £48.50 out of pocket for the wasted visit. I expected they would pay me compensation given that they themselves said the item was defective. It turns out that they simply never provide the crucial piece, it doesn't appear in the list of parts supplied, yet it does appear in the product instructions! They offered me a replacement light despite me telling them I would still have the same issue of the missing crucial piece!! The sad thing is I really wanted to keep the chandelier and asked them many times for the details of the crucial piece so that I could fit it safely. Over the course of 3 weeks, they kept promising me that someone would call me back "within 48 hours". Needless to say it never came. They simply don't care. As a result they had to refund me the item costing £659, yet I am still out of pocket for my electrician's bill of £48.50. Shame on you Youssef, Yasir, Souffian and all the others I dealt with. It reflects so badly on you that you made empty promises to call me back and simply restarted the 48 hour clock at each phone call I made chasing any updates. In the meantime, I strongly urge you not to buy any of their electrical items as this will happen to you too - they are still selling the item I bought so clearly they have no interest in worrying about selling a defective product.