I am a new customer that was referred by a friend. I must say the most disappointing thing is I haven't been able to talk to anyone who would advise me on what to buy for my skin. I called and was told to write and a skin specialist qould get back to me! No one ever did as a result I have made blunders, bought products that were wrong for my skin and had ro return them. Basically I have been teaching myself and still am not even sure if the products I have bought are the right ones. Your products are very expensive and I feel you should have SOMEONE READY TO HELP YOUR CUSTOMERS, ANSWER OUR QUESTIONS AND ADVISE US ON WHAT TO BUY especially to new customers that don't know much about your products and are trying them for the first time.