I tried to order 2 dresses yesterday but couldn't get past my query regarding how I return if not suitable. On chat I kept being told what the return costs were or I could drop off. When I asked drop off where? I was just shown the same message. The online ordering is truly abysmal. Oh to be able to talk or even 'chat' with a human being who can actually answer your questions. They state their online site is super easy. No, it's not. It's super confusing. Shame. I used to buy a lot from M & Co., but never again.
