M&Co Reviews

Name: M&Co
Address: M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan, Renfrew
Rating: 3.57

3.6 Rating 93 Reviews

62 %

of reviewers recommend M&Co

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About M&Co:

M&Co. offers high quality,within your means fashion for Ladies (sizes 8-18), including Boutique, Accessories and Lingerie ranges, Plus (18-28), Petite (5ft 3in and under), Mens, Kylie (girls aged 9-13+), Kids and Home. We are a large clothing and homeware retailer in the UK with nearly 300 stores across the country.

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Phone:

0800 0317 200

Email:

customer-services@mandco.com

Location:

M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan
Renfrew
PA4 9AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item at 10.15pm on the 19th August for next day delivery. Website said orders before 8pm will be delivered the next day if an extra fee is paid. Having paid the extra for next day delivery I knew it wouldn't arrive on the 20th as I'd ordered after the 8pm deadline. However I did expect that it would arrive on the 21st. Nothing arrived so on the 22nd I phoned M&Co and Ida informed me that as I'd missed the deadline on the 19th my order would be delivered in 2 days not the next day. I asked if I'd made my purchase at 7am on the 20th and paid for next day delivery when would my item have been delivered and she said "the next day the 21st". I gave up at this point.”

Helpful Report

Posted 3 days ago

“I ordered a dress which was too small, I emailed to check if I would be charged £5 restocking fee for returning & they said yes as it would need steaming & re-packing. I told them according to trading standards I was allowed to return an item within 14 days for a full refund so they agreed I could have full refund. I returned the item & as I expected was deducted £5 restocking fee. So I had to email again & they refunded the £5 fee, then I had to ask for the delivery charge to be refunded & they then did this with no conversation! I shouldn’t have had to ask for these refunds as they said they would ‘put a note on my account’. They were just trying it on hoping I wouldn’t notice. Ridiculous to charge a restocking fee which is not even legal! Will not order from them again.”

Helpful Report

Posted 4 days ago

“The returns process is awful, if you don’t have access to a printer it is difficult to return an item, I had to make a car journey to a library that offers a printing service. Won’t be buying from M&Co again”

Helpful Report

Posted 1 week ago

“Clothes are good and well priced, but, the return process is awful I'm still trying to get someone to help me send 2 items back. Customer service are not very helpful.”

Helpful Report

Posted 1 month ago

“Poor quality goods. Returned items but they kept £5.99 back with no explanation. I expected to pay delivery but not that. Won’t answer e mails or chat explaining why terrible customer service and cheap quality goods.”

Helpful Report

Posted 2 months ago

“I ordered two items. They were very poor quality, one wasn't even the colour advertised. I returned them in the same parcel, but had two return amounts deducted from my refund. Disgusting, I won't be buying from them again.”

Helpful Report

Posted 2 months ago

“I tried to order 2 dresses yesterday but couldn't get past my query regarding how I return if not suitable. On chat I kept being told what the return costs were or I could drop off. When I asked drop off where? I was just shown the same message. The online ordering is truly abysmal. Oh to be able to talk or even 'chat' with a human being who can actually answer your questions. They state their online site is super easy. No, it's not. It's super confusing. Shame. I used to buy a lot from M & Co., but never again.”

Helpful Report

Posted 1 year ago

“The quality of items online is nowhere as good as previously in the stores. The website is a nightmare to navigate. I ordered white grazer jeans in regular and was sent petite and unfortunately wore them once before realising. Now unable to return them. Having been a previous happy customer for many, many years I will never shop with them again.”

Helpful Report

Posted 1 year ago

“Ordered bengaline trousers as hoped they would replace similar bought in store before closure. Fabric was much thinner and elastic waistband cheap and poorly made. Very disappointing as previous purchases in store were always good quality at a realistic price.”

Helpful Report

Posted 1 year ago

“As I worked for the original retail part of M And co. I hoped for simaler quality and service , unfortunately I did not receive it, First after ordering I did not receive any confirmation, The goods arrived and were nowhere near the quality, Then trying to return goods was horrendous, I’m just hope it’s worked,”

Helpful Report

Posted 1 year ago

“I would never order from M&Co again. Such a bad experience from beginning to end. The main part was returning six items costing approximately £141 refund was approximately £87 When I queried this I was told only four items were received. The six items were in one bag. I have bought off the internet for may years , M&Co are the only company I have ever had a problem with. Definitely would not recommend this company.”

Helpful Report

Posted 1 year ago

“The assistant who served me was not pleasant & refused my £5 voucher saying 'It's not M&Co anymore'.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Still no refund almost a month after returning items”

Helpful Report

Posted 2 years ago

“Returned a sale item day after purchase, (rules are return within 14 days to receive a credit gift card) to b told I had to choose something from the store as there were problems with credit gift cards. I couldn't find anything suitable and asked for a refund which was refused. I then had 13 days to find something I wished to purchase. Very unhappy with this poor service I rang the M and Co number on the receipt. I was fortunate enough to speak to Derek, who said stores had previously been advised to give refunds until the gift cards were available. He undertook to speak to the store concerned to reiterate the temporary arrangements - then followed this up with an e mail for me to take to the store, which confirmed that I should be given a refund. M and Co are fortunate to have someone like him, who retrieved the situation following the very poor standard of service I had received in store. Thank you Derek.”

Helpful Report

Posted 2 years ago

“Disappointed with M&Co current clothing styles. Used to always see lots of things to buy but not lately. Also their online website is not as user friendly as it was. I was not offered the click & Collect option so didn’t complete my order. Lost revenue for M&Co. Feel like I have lost a really good store. Sad”

Helpful Report

Posted 2 years ago

“Chester Le Street branch what a fab layout,love the new range. Staff really helpful.”

Helpful Report

Posted 2 years ago

“As usual a lovely shopping experience today in Castle Douglas..Frances and Janet were very helpful..”

Helpful Report

Posted 2 years ago

“Bought a dress from the sale rail at Tavistock branch. It didn't fit properly so returned it for a refund. Could only get a credit note as it was a sale item. I said this wasn't pointed out at time of purchase but was told terms were displayed on back of receipt, not much use as don't get receipt until purchase made. I've been a regular customer of this store and have never had a problem returning full price items. However treatment this time and lack of customer care will ensure I never shop there again”

Helpful Report

Posted 3 years ago

“Just tried to buy two dresses. Gave up, never the right email address or password or loyalty card number. Went round in circles for a while, you’ve lost sale of over £60. So, OOPS (really?) won’t bother again”

Helpful Report

Posted 3 years ago

“I have never ever written a review before, but I am going to write this. I ordered a dress on line. I have to shop online as my husband is on immune-suppressant medication and, therefore, very susceptible to catching illnesses (like Covid). The dress came and was far too big. The dress had been delivered by courier so I e-mailed M&Co and asked if a courier could collect the return. I was told that I would have to return it to the shop. I find this dreadful service and will never buy anything from M&Co online again.”

Helpful Report

Posted 3 years ago

M&Co is rated 3.6 based on 93 reviews