M&Co Reviews

Name: M&Co
Address: M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan, Renfrew
Rating: 3.72

3.7 Rating 87 Reviews

67 %

of reviewers recommend M&Co

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About M&Co:

M&Co. offers high quality,within your means fashion for Ladies (sizes 8-18), including Boutique, Accessories and Lingerie ranges, Plus (18-28), Petite (5ft 3in and under), Mens, Kylie (girls aged 9-13+), Kids and Home. We are a large clothing and homeware retailer in the UK with nearly 300 stores across the country.

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Phone:

0800 0317 200

Email:

customer-services@mandco.com

Location:

M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan
Renfrew
PA4 9AF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order 2 dresses yesterday but couldn't get past my query regarding how I return if not suitable. On chat I kept being told what the return costs were or I could drop off. When I asked drop off where? I was just shown the same message. The online ordering is truly abysmal. Oh to be able to talk or even 'chat' with a human being who can actually answer your questions. They state their online site is super easy. No, it's not. It's super confusing. Shame. I used to buy a lot from M & Co., but never again.”

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Posted 4 months ago

“The quality of items online is nowhere as good as previously in the stores. The website is a nightmare to navigate. I ordered white grazer jeans in regular and was sent petite and unfortunately wore them once before realising. Now unable to return them. Having been a previous happy customer for many, many years I will never shop with them again.”

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Posted 5 months ago

“Ordered bengaline trousers as hoped they would replace similar bought in store before closure. Fabric was much thinner and elastic waistband cheap and poorly made. Very disappointing as previous purchases in store were always good quality at a realistic price.”

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Posted 9 months ago

“As I worked for the original retail part of M And co. I hoped for simaler quality and service , unfortunately I did not receive it, First after ordering I did not receive any confirmation, The goods arrived and were nowhere near the quality, Then trying to return goods was horrendous, I’m just hope it’s worked,”

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Posted 1 year ago

“I would never order from M&Co again. Such a bad experience from beginning to end. The main part was returning six items costing approximately £141 refund was approximately £87 When I queried this I was told only four items were received. The six items were in one bag. I have bought off the internet for may years , M&Co are the only company I have ever had a problem with. Definitely would not recommend this company.”

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Posted 1 year ago

“The assistant who served me was not pleasant & refused my £5 voucher saying 'It's not M&Co anymore'.”

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Posted 1 year ago

“Terrible customer service. Still no refund almost a month after returning items”

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Posted 2 years ago

“Returned a sale item day after purchase, (rules are return within 14 days to receive a credit gift card) to b told I had to choose something from the store as there were problems with credit gift cards. I couldn't find anything suitable and asked for a refund which was refused. I then had 13 days to find something I wished to purchase. Very unhappy with this poor service I rang the M and Co number on the receipt. I was fortunate enough to speak to Derek, who said stores had previously been advised to give refunds until the gift cards were available. He undertook to speak to the store concerned to reiterate the temporary arrangements - then followed this up with an e mail for me to take to the store, which confirmed that I should be given a refund. M and Co are fortunate to have someone like him, who retrieved the situation following the very poor standard of service I had received in store. Thank you Derek.”

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Posted 2 years ago

“Disappointed with M&Co current clothing styles. Used to always see lots of things to buy but not lately. Also their online website is not as user friendly as it was. I was not offered the click & Collect option so didn’t complete my order. Lost revenue for M&Co. Feel like I have lost a really good store. Sad”

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Posted 2 years ago

“Chester Le Street branch what a fab layout,love the new range. Staff really helpful.”

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Posted 2 years ago

“As usual a lovely shopping experience today in Castle Douglas..Frances and Janet were very helpful..”

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Posted 2 years ago

“Bought a dress from the sale rail at Tavistock branch. It didn't fit properly so returned it for a refund. Could only get a credit note as it was a sale item. I said this wasn't pointed out at time of purchase but was told terms were displayed on back of receipt, not much use as don't get receipt until purchase made. I've been a regular customer of this store and have never had a problem returning full price items. However treatment this time and lack of customer care will ensure I never shop there again”

Helpful Report

Posted 2 years ago

“Just tried to buy two dresses. Gave up, never the right email address or password or loyalty card number. Went round in circles for a while, you’ve lost sale of over £60. So, OOPS (really?) won’t bother again”

Helpful Report

Posted 2 years ago

“I have never ever written a review before, but I am going to write this. I ordered a dress on line. I have to shop online as my husband is on immune-suppressant medication and, therefore, very susceptible to catching illnesses (like Covid). The dress came and was far too big. The dress had been delivered by courier so I e-mailed M&Co and asked if a courier could collect the return. I was told that I would have to return it to the shop. I find this dreadful service and will never buy anything from M&Co online again.”

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Posted 2 years ago

“I like this shop as its garments are good quality. In all honesty alot of it isn't my style but when I see something that catches my eye I absolutely love it!! Bought two items lately and are my favourite pieces . Staff are friendly and returns are easy and straightforward. I recommend you take a look inside”

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Posted 2 years ago

“So far so good have ordered on line and collected from st ore and returned to store staff have always been lovely but maybe I've just been lucky”

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Posted 2 years ago

“Bought a lovely pair of 'Lift and Shape' leggings in M&Co store but only had one in my size so went on line to order. Two different choices re 'Lift and Shape' one pair had a front zip and belt holders so checked the other pair, black so impossible to see but with no further info as to additions ordered these. Arrived and hated them. Tighter on the waist, baggy on the thighs and shorter legged. Bought them via Amazon pay since they didn't offer PayPal which means to complicated to return so donated to charity. Total waste of money - never again.”

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Posted 2 years ago

“Staff very rude at store near Worcester need better training won’t be shopping there again”

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Posted 2 years ago

“I have been customer of m&Conor years but after 2 tops I bought both shrank after one wash . Still have two tops I haven't worn .so hopefully they will be ok.. but will be very wary about shopping there again”

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Posted 3 years ago

“I was absolutely appalled with the behaviour of the workers at this place. I was just getting a new hat to spice my wardrobe up abit and the worker told me I couldn’t try it on!! I was FURIOUS - appalled customer”

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Posted 3 years ago

M&Co is rated 3.7 based on 87 reviews