I ordered a dress which was too small, I emailed to check if I would be charged £5 restocking fee for returning & they said yes as it would need steaming & re-packing. I told them according to trading standards I was allowed to return an item within 14 days for a full refund so they agreed I could have full refund. I returned the item & as I expected was deducted £5 restocking fee. So I had to email again & they refunded the £5 fee, then I had to ask for the delivery charge to be refunded & they then did this with no conversation! I shouldn’t have had to ask for these refunds as they said they would ‘put a note on my account’. They were just trying it on hoping I wouldn’t notice. Ridiculous to charge a restocking fee which is not even legal! Will not order from them again.