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M&Co Reviews

3.8 Rating 85 Reviews

68 %

of reviewers recommend M&Co

Company Reviews

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About M&Co:

M&Co. offers high quality,within your means fashion for Ladies (sizes 8-18), including Boutique, Accessories and Lingerie ranges, Plus (18-28), Petite (5ft 3in and under), Mens, Kylie (girls aged 9-13+), Kids and Home. We are a large clothing and homeware retailer in the UK with nearly 300 stores across the country.

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Phone:

0800 0317 200

Email:

customer-services@mandco.com

Location:

M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan
Renfrew
PA4 9AF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with M&Co current clothing styles. Used to always see lots of things to buy but not lately. Also their online website is not as user friendly as it was. I was not offered the click & Collect option so didn’t complete my order. Lost revenue for M&Co. Feel like I have lost a really good store. Sad”

Posted 1 year ago

“Bought a dress from the sale rail at Tavistock branch. It didn't fit properly so returned it for a refund. Could only get a credit note as it was a sale item. I said this wasn't pointed out at time of purchase but was told terms were displayed on back of receipt, not much use as don't get receipt until purchase made. I've been a regular customer of this store and have never had a problem returning full price items. However treatment this time and lack of customer care will ensure I never shop there again”

Posted 1 year ago

“Just tried to buy two dresses. Gave up, never the right email address or password or loyalty card number. Went round in circles for a while, you’ve lost sale of over £60. So, OOPS (really?) won’t bother again”

Posted 1 year ago

“I have never ever written a review before, but I am going to write this. I ordered a dress on line. I have to shop online as my husband is on immune-suppressant medication and, therefore, very susceptible to catching illnesses (like Covid). The dress came and was far too big. The dress had been delivered by courier so I e-mailed M&Co and asked if a courier could collect the return. I was told that I would have to return it to the shop. I find this dreadful service and will never buy anything from M&Co online again.”

Posted 1 year ago

“As I worked for the original retail part of M And co. I hoped for simaler quality and service , unfortunately I did not receive it, First after ordering I did not receive any confirmation, The goods arrived and were nowhere near the quality, Then trying to return goods was horrendous, I’m just hope it’s worked,”

Posted 5 months ago

“I would never order from M&Co again. Such a bad experience from beginning to end. The main part was returning six items costing approximately £141 refund was approximately £87 When I queried this I was told only four items were received. The six items were in one bag. I have bought off the internet for may years , M&Co are the only company I have ever had a problem with. Definitely would not recommend this company.”

Posted 6 months ago

“The assistant who served me was not pleasant & refused my £5 voucher saying 'It's not M&Co anymore'.”

Posted 1 year ago

“Terrible customer service. Still no refund almost a month after returning items”

Posted 1 year ago

“Returned a sale item day after purchase, (rules are return within 14 days to receive a credit gift card) to b told I had to choose something from the store as there were problems with credit gift cards. I couldn't find anything suitable and asked for a refund which was refused. I then had 13 days to find something I wished to purchase. Very unhappy with this poor service I rang the M and Co number on the receipt. I was fortunate enough to speak to Derek, who said stores had previously been advised to give refunds until the gift cards were available. He undertook to speak to the store concerned to reiterate the temporary arrangements - then followed this up with an e mail for me to take to the store, which confirmed that I should be given a refund. M and Co are fortunate to have someone like him, who retrieved the situation following the very poor standard of service I had received in store. Thank you Derek.”

Posted 1 year ago

“Bought a lovely pair of 'Lift and Shape' leggings in M&Co store but only had one in my size so went on line to order. Two different choices re 'Lift and Shape' one pair had a front zip and belt holders so checked the other pair, black so impossible to see but with no further info as to additions ordered these. Arrived and hated them. Tighter on the waist, baggy on the thighs and shorter legged. Bought them via Amazon pay since they didn't offer PayPal which means to complicated to return so donated to charity. Total waste of money - never again.”

Posted 2 years ago

“I have been customer of m&Conor years but after 2 tops I bought both shrank after one wash . Still have two tops I haven't worn .so hopefully they will be ok.. but will be very wary about shopping there again”

Posted 2 years ago

“I was absolutely appalled with the behaviour of the workers at this place. I was just getting a new hat to spice my wardrobe up abit and the worker told me I couldn’t try it on!! I was FURIOUS - appalled customer”

Posted 2 years ago

“Returned Christmas gift to shop when it reopened with gift receipt. The items were too small and they didn’t have a bigger size. Assistant said the gift receipt wouldn’t scan. She scanned the items and they came up at sale price of £9.99p. each. £16.99p was paid for each item. I was cheated of £14. Very bad customer service at Elgin”

Posted 2 years ago

“Customer Services non existent... anyway...poor quality also poor service...so insulted to be ignored we will never venture into this retailer in the future”

Posted 3 years ago

“I have bought many satisfactory items in the past but must complain about the jumpers and cardigans I have bought in the past year. The amount of pilling is enormous and the garments soon lose their shape and look like bits of rag after a couple o washes. Never again!”

Posted 4 years ago

“This is my first time buying from them and I can honestly say I will never buy from them again. I placed an order 2 weeks ago and still haven't received it. I've contacted customer services and haven't heard anything from them either. I never leave reviews but am so disappointed. Shocking!!”

Posted 4 years ago

“Waiting two weeks for a order ,very slow at getting my order will not be shopping again with this company once I get my order .”

Posted 4 years ago

“I have been a loyal customer for over 20years. For the first time ever I had to return a garment to my local store. I had bought a T shirt which literally disintegrate into several holes by the second wash. I was told no other complaint of this kind had ever been received and that it must have been caught in a zip. Being an intelligent person, and never having had this ever happen to any item I have washed either before or since I was not impressed. I escalated my unhappiness with the response to customer services. Same response. I informed M &Co they have lost a customer. I noticed an earlier poor review where the customer received the same response with regards to a hole in a reversible coat. Same "zip" response use. Seriously! Seems the customer is "in the wrong " I won't be back.”

Posted 4 years ago

M&Co is rated 3.8 based on 85 reviews