M&Co Reviews

Name: M&Co
Address: M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan, Renfrew
Rating: 3.72

3.7 Rating 87 Reviews

67 %

of reviewers recommend M&Co

Company Reviews

Questions

Info

About M&Co:

M&Co. offers high quality,within your means fashion for Ladies (sizes 8-18), including Boutique, Accessories and Lingerie ranges, Plus (18-28), Petite (5ft 3in and under), Mens, Kylie (girls aged 9-13+), Kids and Home. We are a large clothing and homeware retailer in the UK with nearly 300 stores across the country.

Visit Website

Phone:

0800 0317 200

Email:

customer-services@mandco.com

Location:

M&Co Web TeamCaledonia House5 Inchinnan DriveInchinnan Business ParkInchinnan
Renfrew
PA4 9AF

Write Your review

Tell us how M&Co made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to order 2 dresses yesterday but couldn't get past my query regarding how I return if not suitable. On chat I kept being told what the return costs were or I could drop off. When I asked drop off where? I was just shown the same message. The online ordering is truly abysmal. Oh to be able to talk or even 'chat' with a human being who can actually answer your questions. They state their online site is super easy. No, it's not. It's super confusing. Shame. I used to buy a lot from M & Co., but never again.”

Helpful Report

Posted 9 months ago

“The quality of items online is nowhere as good as previously in the stores. The website is a nightmare to navigate. I ordered white grazer jeans in regular and was sent petite and unfortunately wore them once before realising. Now unable to return them. Having been a previous happy customer for many, many years I will never shop with them again.”

Helpful Report

Posted 10 months ago

“As I worked for the original retail part of M And co. I hoped for simaler quality and service , unfortunately I did not receive it, First after ordering I did not receive any confirmation, The goods arrived and were nowhere near the quality, Then trying to return goods was horrendous, I’m just hope it’s worked,”

Helpful Report

Posted 1 year ago

“I would never order from M&Co again. Such a bad experience from beginning to end. The main part was returning six items costing approximately £141 refund was approximately £87 When I queried this I was told only four items were received. The six items were in one bag. I have bought off the internet for may years , M&Co are the only company I have ever had a problem with. Definitely would not recommend this company.”

Helpful Report

Posted 1 year ago

“The assistant who served me was not pleasant & refused my £5 voucher saying 'It's not M&Co anymore'.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Still no refund almost a month after returning items”

Helpful Report

Posted 2 years ago

“Returned a sale item day after purchase, (rules are return within 14 days to receive a credit gift card) to b told I had to choose something from the store as there were problems with credit gift cards. I couldn't find anything suitable and asked for a refund which was refused. I then had 13 days to find something I wished to purchase. Very unhappy with this poor service I rang the M and Co number on the receipt. I was fortunate enough to speak to Derek, who said stores had previously been advised to give refunds until the gift cards were available. He undertook to speak to the store concerned to reiterate the temporary arrangements - then followed this up with an e mail for me to take to the store, which confirmed that I should be given a refund. M and Co are fortunate to have someone like him, who retrieved the situation following the very poor standard of service I had received in store. Thank you Derek.”

Helpful Report

Posted 2 years ago

“Bought a dress from the sale rail at Tavistock branch. It didn't fit properly so returned it for a refund. Could only get a credit note as it was a sale item. I said this wasn't pointed out at time of purchase but was told terms were displayed on back of receipt, not much use as don't get receipt until purchase made. I've been a regular customer of this store and have never had a problem returning full price items. However treatment this time and lack of customer care will ensure I never shop there again”

Helpful Report

Posted 2 years ago

“Just tried to buy two dresses. Gave up, never the right email address or password or loyalty card number. Went round in circles for a while, you’ve lost sale of over £60. So, OOPS (really?) won’t bother again”

Helpful Report

Posted 2 years ago

“I have never ever written a review before, but I am going to write this. I ordered a dress on line. I have to shop online as my husband is on immune-suppressant medication and, therefore, very susceptible to catching illnesses (like Covid). The dress came and was far too big. The dress had been delivered by courier so I e-mailed M&Co and asked if a courier could collect the return. I was told that I would have to return it to the shop. I find this dreadful service and will never buy anything from M&Co online again.”

Helpful Report

Posted 2 years ago

“Staff very rude at store near Worcester need better training won’t be shopping there again”

Helpful Report

Posted 3 years ago

“I have been customer of m&Conor years but after 2 tops I bought both shrank after one wash . Still have two tops I haven't worn .so hopefully they will be ok.. but will be very wary about shopping there again”

Helpful Report

Posted 3 years ago

“I was absolutely appalled with the behaviour of the workers at this place. I was just getting a new hat to spice my wardrobe up abit and the worker told me I couldn’t try it on!! I was FURIOUS - appalled customer”

Helpful Report

Posted 3 years ago

“Returned Christmas gift to shop when it reopened with gift receipt. The items were too small and they didn’t have a bigger size. Assistant said the gift receipt wouldn’t scan. She scanned the items and they came up at sale price of £9.99p. each. £16.99p was paid for each item. I was cheated of £14. Very bad customer service at Elgin”

Helpful Report

Posted 4 years ago

“Customer Services non existent... anyway...poor quality also poor service...so insulted to be ignored we will never venture into this retailer in the future”

Helpful Report

Posted 4 years ago

“Ordered outfit mid-April for my great grandson's 1st birthday in May. Usually buy from M & S or Next but having bought for myself in years gone by from M & Co, thought I would try somewhere different. Didnt arrive, eventually I went on site and my order was showing as Cancelled. Took a week for them to reply to my two emails asking what had happened. They said they had sent an email on 6th May to tell me it was cancelled (stock problem?) but I have never found one. I have been unable to check if they have taken my payment as yet. Now have to start searching for something else - but sadly it wont be from M & Co any more for me or anyone else.”

Helpful Report

Posted 5 years ago

“This is my first time buying from them and I can honestly say I will never buy from them again. I placed an order 2 weeks ago and still haven't received it. I've contacted customer services and haven't heard anything from them either. I never leave reviews but am so disappointed. Shocking!!”

Helpful Report

Posted 5 years ago

“Picking items up from the store may have high reviews the delivery service is very poor I've been waiting nearly four weeks for my order. I called customer service who told me my order was waiting to be despatched it sounded all very strange to me as I also paid for next day delivery. My advice is to have it delivered to the store rather than have it delivered to your home until they sort out their delivery service. 😠😬”

Helpful Report

Posted 5 years ago

“Waiting two weeks for a order ,very slow at getting my order will not be shopping again with this company once I get my order .”

Helpful Report

Posted 5 years ago

“I have been a loyal customer for over 20years. For the first time ever I had to return a garment to my local store. I had bought a T shirt which literally disintegrate into several holes by the second wash. I was told no other complaint of this kind had ever been received and that it must have been caught in a zip. Being an intelligent person, and never having had this ever happen to any item I have washed either before or since I was not impressed. I escalated my unhappiness with the response to customer services. Same response. I informed M &Co they have lost a customer. I noticed an earlier poor review where the customer received the same response with regards to a hole in a reversible coat. Same "zip" response use. Seriously! Seems the customer is "in the wrong " I won't be back.”

Helpful Report

Posted 5 years ago

M&Co is rated 3.7 based on 87 reviews