Awful customer service experience. First off, it wasn't made clear you can't get a cash refund on sale items (no one looks within the actual ts and cs before purchasing) The CS service team put my initial refund onto a e voucher. I then processed to purchase a few other items in the sale.. This is where it gets frustrating.. Thier delivery was late, therefore I didn't have my items before i went away on holiday. I emailed them 3 times explaining i was now away and hermes are trying to deliver and that my items will be returned.. All i got was auto bot email replies, when an actual person did get back in touch, they completely ignored my questions... My items were sent back. They refused to resend my package backout, but asked whether I wanted a replacement or refund. I expressed replacement. They took two days to come back, with some BS that some of my items were now out of stock so they refunded instead. They weren't out of stock when They asked the question and still weren't out of stock after they said they were. But.. they had now come out of the sale and gone back up to full price. That's why they refunded me. The four items within the sale came to £40.. out of the sale over £100, so you do the math..That's the real reason they wouldn't send my its back out. After back and fourth and getting absolutely nowhere I've had enough. It's the worst customer service I've ever experienced. I just wish I looked at.their IG comments before ordering.