“There team demonstrated exceptional transparency, responsiveness, and support throughout the entire process. They guided me through each stage with clarity, transforming what initially felt overwhelming into something completely manageable. I greatly appreciated their honesty and open communication. I would confidently recommend them to anyone in need of reliable, trustworthy assistance.”
“If I could give negative stars I would. I used to love this brand now its theee absolute worst! Clothing came in damaged and ripped and others were wrong size and when contacted customer service I was going back and forth for days until I just gave up .Will never be ordering again! By the way no refund or replacement was issued! Very disappointed”
“I read several reviews and was skeptical. I decided to see for myself. I ordered the mint bomber jacket. It arrived on time in Perfect condition. The material is as advertised. The fit is as stated, with a little, I mean little extra room. Who doesn't want room for a turtleneck under a bomber? Trust the product, I now do! I plan to buy from this company again.”
“website very misleading. They advertised leather trousers - after I placed the order I clicked a lot of links and found tiny wording that said not real leather. They would not cancel the order, no easy returns from where I live, so I’m eating the cost. Do not shop here.”
“🇬🇧 Warning!! No refund after return
I’m absolutely devastated and angry. 😢
I placed an order with Manière De Voir (order #187280EU) worth almost €1800, and I returned everything properly in one large box (except for 1 item). The order originally arrived in two bags, and since I only received one return label (which I even had to request myself — it wasn’t included in either bag), I placed both bags together in one big box, sealed it carefully, and attached their label.
Now they claim they only received part of my return and that I won’t get a full refund. They’re asking me to prove that everything was inside the box — for example by showing the parcel’s weight. But I returned everything honestly. UPS confirmed that the “1 kg” weight shown on the label was entered by Manière De Voir themselves, not by me. My parcel was obviously much heavier.
I’ve tried to contact them several times, but they are only reachable by email — no phone number, no direct help.
It feels so unfair.
I’m posting this to warn others. This whole situation has caused me so much stress and sadness, and I truly hope no one else has to go through something like this.”
“Really disappointed!!!
I returned faulty pieces and instead of a refund, they only gave me a gift card.
At the time, none of the collections truly caught my attention, so I decided to wait.
Then I had to leave the UK for a family emergency, and when I came back, the £200 gift card had expired.
Now they refuse to reactivate it or offer any solution, even though they still have the faulty items.
Losing that amount of money and the products feels incredibly unfair.”
“This is the worst, most frustrating online shopping experience I've been dealing with, especially when the customer service agent named Summer. I sent returned items from Australia and it was already delivered to their address on 2 September, but refund still has not been processed even after 14 days. This staff named Summer insisted they haven't received the items, even though I have already sent all possible evidence, including a photo from the courier that the parcel has been delivered there and even though another staff, Alicia, partially processes the return. But when the case was taken over by Summer, don't expect that they will be willing to process the refund smoothly. Apparently what they want is to take your money and take consumer rights for return and refund. I spent hundreds of dollars to shop here, along with expensive shipping cost and return postage to and from Australia. But they don't really care about consumer rights for a return and refund process.”
“It is disappointing from what I assumed was a higher end brand. Where I would have expected a more flexible level of customer service.
It is a shame that I will have to reference this in reviews”
“I made a 280 dollar purchase For three items. The pants ran pretty small so I went on the site to do a return. I had to pay ten dollars for shipping. After paying I was sent a shipping label for USPS. I tracked it and it stated it was delivered to their location. I gave them two week thinking they probably need Time to process my refund. After the two weeks, I sent an email and they gave me the run around stating the tracking number and the shipping label I showed them is no proof that I mailed the item off. I repeatedly told them that if they look up the tracking number they will see the item was sent and it says delivered. Long story short they did not want to provide me with my refund. Luckily I was able to dispute with my bank. Don’t buy from them!”
“Really bad experience! No refund after 14 days. The customer support is sharing false information. Telling the package has not arrived. Allthough the package is with them since more than 14 days and there is a proof with the tracking number from the label they shared. Also they are very unfriendly. And the clothes have been of bad quality. What an overhyped brand with a - given that - good Instagram marketing. Last time I ordered. Also I opened a chargeback with Amex. I won't wait weeks for my refund. Hope many people read that and do not order from them! They don't deserve it.”
“I bought a pair of trousers from Manière De Voir ahead of summer and only recently wore them for the first time, when I discovered they had a hole in them. Unfortunately, because I was outside the 30-day return period, I was refused a replacement, even though the item was clearly faulty from the start.
I explained that I hadn’t worn them earlier due to the season, but the customer service representative (Summer) was unwilling to engage and simply repeated the policy. This “computer says no” approach feels very disappointing for a brand of this level.
I wasn’t asking for a refund, only a replacement for a defective item, but was left with no solution. Really poor experience and sadly not what I would expect from a company positioning itself as premium.
I would add a picture to the review, but the site wont allow me to. However, i did provide this over WhatsApp customer service.”
“Voici ton avis corrigé et mieux structuré pour Trustpilot :
Je pense que c’est l’une des pires expériences clients que j’ai vécues avec une marque.
J’ai passé une commande d’environ 300 €. Dans cette commande, l’un des deux pantalons reçus n’était pas du tout à la bonne taille (et, entre parenthèses, la qualité des pantalons n’est pas exceptionnelle).
J’ai immédiatement renvoyé l’article et contacté le service après-vente qui, pour leur défense, répondait… mais toujours très brièvement.
Depuis, cela fait presque trois mois que j’attends mon remboursement. On m’affirme qu’il a été effectué, mais à ce jour je n’ai toujours rien reçu, alors que le colis a bien été réceptionné par leurs services.
Je commande énormément sur de nombreux sites e-commerce à travers le monde, et je peux dire que c’est clairement la pire expérience client que j’ai connue.
Je vous déconseille fortement de commander chez eux. C’est une vraie horreur.
À présent, je suis contraint de contacter ma banque pour tenter d’annuler le paiement et obtenir un remboursement, ce qui est une galère totale.
Veux-tu que je te prépare aussi une version en anglais pour publier sur Trustpilot si la marque vend à l’international ?”
“Do Not Order from them, I had to reach out to them just to ask about my refund, they couldn't give me one because of the 14 day window, FINE. So they gave me a gift card yesterday and it didn't work, they told me to send them photos for proof note the card said it expired 2026, they continued to say it expired and they couldn't reactivate it... you guys gave it to me yesterday. DO NOT BUY!!”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“TERRIBLE customer service. Oversized clothing! After placing a return, all I wanted was my money back. I had to go back-and-forth with the representative because they were not willing to give me it even after I had sent the clothing back!
After a month, they finally agreed to give me store credit, and when I finally get around to using them, they expired on me and they WONT re-issue them! They didn’t even last 6 months! Terrible experience. Passive aggressive customer service.”
