This is the worst, most frustrating online shopping experience I've been dealing with, especially when the customer service agent named Summer. I sent returned items from Australia and it was already delivered to their address on 2 September, but refund still has not been processed even after 14 days. This staff named Summer insisted they haven't received the items, even though I have already sent all possible evidence, including a photo from the courier that the parcel has been delivered there and even though another staff, Alicia, partially processes the return. But when the case was taken over by Summer, don't expect that they will be willing to process the refund smoothly. Apparently what they want is to take your money and take consumer rights for return and refund. I spent hundreds of dollars to shop here, along with expensive shipping cost and return postage to and from Australia. But they don't really care about consumer rights for a return and refund process.