Manière De Voir Reviews

"THEY GAVE ME THEIR COMPANY LINK TO TRACK THE RETURNS AND ITS NOT THE ORIGINAL FROM GLS, AND ALSO GAVE A FAKE INFORMATION!!! THE ORIGINAL GLS TRACKING WEBSITE SAID ITS DELIVERED\/RETURNED ON THEIR STORAGE SINCE 16.01 9am!!!!!! REFUND MY MONEY!!!!"

"THEY GAVE ME THEIR COMPANY LINK TO TRACK THE RETURNS AND ITS NOT THE ORIGINAL FROM GLS, AND ALSO GAVE A FAKE INFORMATION!!! THE ORIGINAL GLS TRACKING WEBSITE SAID ITS DELIVERED\/RETURNED ON THEIR STORAGE SINCE 16.01 9am!!!!!! REFUND MY MONEY!!!!"

"I returned an item 9-9-23. by USPS and as of 10-12-23 I was informed by USPS they don\u2019t have possession my package anymore after leaving it in NY. I contacted Maniere and they just keep saying I have to wait the allotted Return time.I\u2019ve sent several emails and I beyond disgusted with there Scamming me for my $104.00. ITS BEEN 36 Days. Pathetic!"

"Absolutely abysmal customer service:\r\n1) sent my items to another location and would not refund me the delivery fee because it \u201ctechnically arrived next day\u201d\r\n2) they did not initiate my refund when they said they would\r\n3) never acknowledge their mistake and took ages to sort the issue\r\n\r\nI checked my tracking details and it showed my parcel at a completely DIFFERENT address. I paid \u00a37 for next day delivery to my home address. When I contacted the Maniere De Voir customer services which a picture of my confirmation email showing my delivery address, they said they would not refund me the delivery charge saying that technically it did arrive BUT TO THE WRONG ADDRESS. They said \u201cUnfortunately we are unable to refund your original delivery fee as it was delivered on time within the next day of your order as promised. We do apologise for not being able to meet this request.\u201d I think it\u2019s unacceptable they would say they technically delivered the service because it arrived the same day, it\u2019s absurd. I emailed with several staff members who never once acknowledged their mistake.\r\n\r\nThey then said they can send out a replacement but this will take time as they need to wait for the original parcel to get back to their warehouse. I decided I don\u2019t want their items so I asked for a refund.\r\n\r\nThey again said they could not refund the delivery charge. The parcel never made it to my house, so why should the financial onus be on me? I escalated it and they finally approved the refund.\r\n\r\nHowever, once I waited the 3-5 business days, there was no refund. I emailed them and they told me to speak to my bank which I did. My bank told me they were not holding any funds. I went back to Maniere De Voir and they checked again and said they had not initiated the refund. I waited the 5 business days and it finally arrived. I genuinely cannot understand how they could mess up so many times.\r\n\r\nI had ordered another parcel a day after my initial order and I returned it without opening the parcel because there is no way I\u2019m giving my money to a business that cares so little about customers with the simple logistics of e-commerce. I\u2019m glad I kept none of the items, vote with your money.\r\n\r\nIf you have any issues, ask to \u201cescalate the complaint\u201d otherwise they will ignore your requests."

"Absolutely abysmal customer service:\r\n1) sent my items to another location and would not refund me the delivery fee because it \u201ctechnically arrived next day\u201d\r\n2) they did not initiate my refund when they said they would\r\n3) never acknowledge their mistake and took ages to sort the issue\r\n\r\nI checked my tracking details and it showed my parcel at a completely DIFFERENT address. I paid \u00a37 for next day delivery to my home address. When I contacted the Maniere De Voir customer services which a picture of my confirmation email showing my delivery address, they said they would not refund me the delivery charge saying that technically it did arrive BUT TO THE WRONG ADDRESS. They said \u201cUnfortunately we are unable to refund your original delivery fee as it was delivered on time within the next day of your order as promised. We do apologise for not being able to meet this request.\u201d I think it\u2019s unacceptable they would say they technically delivered the service because it arrived the same day, it\u2019s absurd. I emailed with several staff members who never once acknowledged their mistake.\r\n\r\nThey then said they can send out a replacement but this will take time as they need to wait for the original parcel to get back to their warehouse. I decided I don\u2019t want their items so I asked for a refund.\r\n\r\nThey again said they could not refund the delivery charge. The parcel never made it to my house, so why should the financial onus be on me? I escalated it and they finally approved the refund.\r\n\r\nHowever, once I waited the 3-5 business days, there was no refund. I emailed them and they told me to speak to my bank which I did. My bank told me they were not holding any funds. I went back to Maniere De Voir and they checked again and said they had not initiated the refund. I waited the 5 business days and it finally arrived. I genuinely cannot understand how they could mess up so many times.\r\n\r\nI had ordered another parcel a day after my initial order and I returned it without opening the parcel because there is no way I\u2019m giving my money to a business that cares so little about customers with the simple logistics of e-commerce. I\u2019m glad I kept none of the items, vote with your money.\r\n\r\nIf you have any issues, ask to \u201cescalate the complaint\u201d otherwise they will ignore your requests."

"I waited a whole month for packages that were supposed to arrive in 4-6 days. the order was split into 7 parcels and the post office asked me for an additional payment of 200 euros in taxes!!! for an order for which I have already paid 725 euros. these clothes come from china and they are always stopped by customs! of course, I probably won't get my money back because the packages are stuck somewhere and they don't want to return them until the items are returned to them."

"The 1 star goes for the extreme delays. and the cons they are pulling. I have to admit that the jacket and shirt I bought came in good condition. Not the amazing quality you would expect from their photoshoot...but it has a good look. BUT it took 24 days to arrive instead of 3 to 4 days that their were saying. And it is not coming from the UK or germany it is coming from China!!! And although it is saying on their receipts that VAT is included I still had to pay the VAT at the post office when I received it. And my order was a jacket and a shirt that they couldn't add together so i got charged two separate VATs. Every email I sent felt like a waste of time..they respond with the same answers all the time. They will never refund you for anything. The point is that you get the impression that you are shopping from a legitimate European site of good quality stuff but you buy from a Chinese retailer and you get the equivalent treatment. I felt like they were laughing at me or cursing at me with a smile on their face. I WOULD NEVER RECOMEND THEM. They annoyed me more than any other site ever did."