At first I thought great company, clothing is expensive but nice well the trousers and jackets. The tops no point in spending money on them, especially because if you have to return, it costs £4.70 regardless of the courier! Then to make it worse they don't advertise about their returns policy clearly you have to search through the pages to find out that if you do purchase anything from their sale, (mine was the Black Friday) you don't get a refund to your card you get an amazing gift card. Like thanks because I really wanted to shop there again. Oh if you use any of there different payments method such as clear pay or klarna and you return an item expect to receive your e-gift card and still have to pay for your items that you've returned, even though the money is on a gift card. Like complete scam. They take 48hrs to get back to you it states they have a online chat bot that maybe be open, it's never open! They respond with such a generic email. Like don't even deal with the situation. I payed using klarna on the Black Friday sale, returned the tops as not worth the price, annoyed spent £4.70 for a return, receive a stupid gift card, paused my klarna thinking okay they will still have to cancel the rest of the payment due to me paying for only 1 item that I kept. No they refused, and are making me pay my klarna products that's I don't have in my wardrobe and I had to use the F***ing gift card with my refund money on. Honestly only buy things at full price. Or just don't shop there!