I been ordering from Maniere for the pass three years. When I say I love their clothes I do. There clothes are of quality and they don’t smell. It’s takes a while to get to the United States because they are in the UK. So of course if your exchanging it’s going to take time to get there and them reprocessing your order. Returns are easy- you use their “Rebound” service. The sizing is tricky because its UK sizes which run big for me so I get a smaller size. They have both size charts for sizes. I love their clothes. I don’t understand some of the bad reviews. To each it’s own but it’s worth the wait. I will continue to be on their VIP list. I love you Maniere. I wish I could be the person to try on your clothes and give you reviews before they hit the market.