First of all I'd like to start by saying that everyone that I encounter that is an employee in Market Basket is always friendly working hard and happy to help! Secondly I stopped buying Market Basket snacker crackers because they just weren't cooked enough and they turned really mushy really quickly in My Soup. And even when I had peanut butter on them as a cracker they would fall apart. Well I tried buying a new box for the first time in a long time and I was very pleased to report that they were cooked dark and crunchy and they were delicious I don't know if this is something that you have changed or if it was an accident that I got to the Box but I will buy another box just to check it out. There was a point where I did complain about these crackers! Love Market Basket love their employees. God bless