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Anonymous
Today is 5/23/24, I went to Market Basket in Maynard store 087 around 12:37pm. I bought mango ataulfo 2 days ago and it was bad when I pelled it today. I asked the Cashier to exchange the bad mango for a good one. She called a supervisor, an older lady. I requested the exchange again and the supervisor asked for a receipt. I didn't have it, but I haven't had problems at this store returning bad produce without a receipt. The supervisor flatly said no, and when I insiste she said you have to talk to customer service. So I went to customer service. They asked me about the receipt, I didn't have to receipt. She asked me when I bought it, it was 2 days ago. Finally she gave me a good mango. But people (employees at Cashier they are about 4 peoples, they speak spanish, they talked about me while I was at customer service). I felt upset. And I went to customer service again explaint my feeling. Actually I wanna talk to the manager. But the mánager was not there or hiding. But when I was in the car they charged for 4 mangos, should 1 free because 1 exchanged. I went back to customer service and returned all. When she was done with transaction (refund). I said thank you. But she didn't say anything to me and didn't look at me. I was waiting finally she said have a good. I walked outside and I think she want to talk about with another customer service. I was looking at her again and she said can I help you? Very bad employees, very bad attitude. I know Market Basket is a budget market. Cashier ñame: Elida R (this person is really bad). 2 Customer service inside the room, 1 is ok but another was bad attitude (the person who did refund).
1 year ago
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Market Basket has a 2.2 average rating from 67 reviews