Why do M and S use Hermes for delivery? Yet again despite paying £4.99 for next day delivery Hermes failed. They always say they have tried to deliver even when I am at home and there is no calling card left. On further investigation and looking at tracking Hermes say there has been a delay at their end and it is not yet with the courier, this has happened at least three times now. I have previously spoken to M and S customer services but this is not a good experience as often long winded and frequently cut off. This time I have emailed and am hoping for some response. My advice, don't pay for next day delivery as Hermes... don't deliver.