Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,192 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 23rd October 2024

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I'm sitting waiting for my meal, ordered at 12.18 noon. Coffee was cold so returned It, told by assistant on till he would bring it over to me in couple minutes. Sat & ate my meal but no beverage as yet. At the last resort I decided after 1 hrs wait I would go & ask for it. Couple nxt to me had came in and ordered food at 12 noon two bacon sandwiches, at 1pm there were no sight of them so asked for refund. Supervisor served me my coffee, but then told everyone 45 minutes wait for hot food as no staff. Yet que was getting longer and assisstants were directing customers to tables. If M&S were unable to cope with the orders then it would of been better to advise customers no hot food, as clearly you could not keep up with demand for food. Young lady serving the food was having to appologies time & time again as kitchen could not cope with orders.”

Helpful Report

Posted 4 hours ago

“Today I bought a two pieces of Mark's and spencers beer battered haddock , absolutely awful...as soon as you open the box ...you just get this awful stink of days old fish .....but ah I thought perhaps it should smell like thiis ...so into the oven ot goes ...after the recommended time and temperature...it came out looking nothing like beer battered haddock, we love are traditional sea side fish n chips ...this was nothing like that ..tasted awful ...the batter just became a crumb ....fish was dry and tuff ....m&s charge £5.75 for this ... absolute rip off ...”

Helpful Report

Posted 2 days ago

“Such a shame Marks has gone downhill. Quality of clothing is no better than primark. I bought 4 pairs wool mix socks last year, this year I need to chuck them all. They are worn out and I only wore them to bed 1 winter. Cheap tat. I have items I purchased from Marks in its heyday 25 years ago and they're still in good condition despite frequent wear. And the vanity sizing to accommodate gluttony! I've been a size 8-10 for at least 3 decades. Can NEVER find anything in my size because they now cater to ungodly gluttonous fatties only. Normal-sized people need clothes too, we're not all obese, lazy slobs. Why should greedy piggies get preferential treatment?”

Helpful Report

Posted 4 days ago

“I have always been happy with marks and spencer customer service. They have always been helpful until you get what you want ...I am talking about the food hall ....and specially one member of staff in Marks and Spencer lakeside in thurrock called Parwinder ...who is always smiling...each time I passed by. ..and that she is always there if I needed any help ...it is so nice to still find people like her taking care of their customers ...”

Helpful Report

Posted 6 days ago

“I love marks and spencer and have always shopped there. I love the quality of clothing but what on earth has happened to the sizing? I am 4ft 11” and have always had petite short which have been perfect for me. Recently I have ordered several pairs of trousers and have had to have them professionally taken by 2” at a cost of £15 a pair. Come on m&s cater for short people we are not all tall. I will now consider shopping elsewhere”

Helpful Report

Posted 1 week ago

“Online delivery. Dress just scrunched into box no wrapping. When opened the dress had been folded over and stitched together. When returned to Colchester store no apology, was told we employ many people who have a bad day, then she said she hated the dress as it reminded her of one she had sometime ago…. Wouldn’t recommend online or Colchester store…. Both poor service, poo quality of clothing…. Its best to think of it as a cafe that sells poor quality clothing with disinterested staff”

Helpful Report

Posted 2 weeks ago

“Clothing is shockingly poor quality. Thin material, inconsistency in sizes and lengths, seams not sewn straight…the list goes on. A very noticeable decline since last year when clothes seemed to pick up slightly. I’ve returned everything I purchased online this year and won’t be using Marks and Spencer for clothes again if they don’t get their act together.”

Helpful Report

Posted 2 weeks ago

“Purchased 2x pk (lable on trousers also confirming that it was a 2part pack) of school trousers for my son only to receive one pair with the packaging all ripped open inside and waistline was 1 1/2 “ less than what it should be! Contacted M&S about this issue who were as useful as a chocolate teapot and did nothing but try to blame the issue on myself! I have used M&S for 25 yrs to purchase uniforms and I will never be using them again! Products are now made in Sri Lanka and it seems that the quality has diminished drastically! Call centre is absolutely objective to ensure problems are resolved and if you get slightly annoyed at them they hang up on you and talk over the customer! It’s been a lovely experience over the years but sadly I will never be purchasing from you again!”

Helpful Report

Posted 3 weeks ago

“My wife and I have food shopped daily at M & S for years, it's been notably brought to our and others attention that the standard of the ready meals has dropped. you must have a quality control inspection unit, well its not working. M & S must spend thousands of pounds advertising with famous chefs, we can tell you it's not working. We have the money you supply the food get it right or we go elsewhere G Trickett”

Helpful Report

Posted 3 weeks ago

“Marks and spencer in Canterbury has the most unhelpful staff I needed a different size in an item I was trying on in a different size the assistant was reluctant to go and see if there was a different size, disgusting attitude it was too much trouble for her !!”

Helpful Report

Posted 3 weeks ago

“Flowers were delivered late and the box was upside up down. The flowers looked dead and in need of water. Think this is a service M&S should give up on. Very disappointed and angry someone went to the trouble of sending them to me for me to be disappointed rather than giving me a boast”

Helpful Report

Posted 3 weeks ago

“I purchased a bra in May, and by June it was damaged beyond repair. I put the bra through the washing machine, for only it's second wash, and the underwiring became exposed on both cups closest to the armpits. The exposed metal absolutely destroyed the rubber seal of my washing machine leaving it needing to be fully replaced. I contacted customer services who initially seemed helpful, however they very quickly turned and only ever replied when I emailed asking on the progress of my complaint. Their 'technologists' decided that I had tumble-dried the bra (I had not) and that the damage was thus my fault. I tried to raise the complaint further, but they did not care, and literally said that a month for a bra to last was to be expected if I'd tumble dried it ..... Again, I had not! After speaking about my complete frustration with some of my colleagues, it turns out that two others have had the exact same issue. One had also emailed in their complaint to be told it was their own fault, and the other hadn't emailed because they'd had their bra for a few months and didn't think M&S would help.... I sadly informed her that she was right, they wouldn't care and wouldn't help! I highly recommend M&S bras if you have the budget and income to replace them after every wash!!!!”

Helpful Report

Posted 1 month ago

“Everything. I ordered clothing online and paid for nominated delivery day. On my nominated day no one turned up. I received an email saying the items would be delivered but no time given. Apparently one of the items was out of stock and they were going to send them a week later. I had to ask to have the money I paid for the nominated day to be refunded.”

Helpful Report

Posted 1 month ago

“Your "Trusted Courier" as M & S call their service - have let me down so badly - I am incandescent with rage. They told me they'd delivered the present I had ordered from you. However they hadn't - on further investigation as to where it was, I looked into the tracking. They stated the signature was "signed by destroyed"! I wrote to DHL and them and asked what that meant? They then, and only then, bothered to tell me it hadn't been delivered at all but was ruined in transit.... No apology even - it's ruined my surprise to my Sister and her Birthday and most of all my confidence in M & S as suppliers. Of course it was a weekend so i couldn't do anything about it in time to save the situation. The Courier should have informed of their failure IMMEDIATELY so at least I could have sent something in time. I feel absolutely let down and disgusted. Despite 3 emails to M&S nd their live chat, I've heard nothing from them. Do NOT use them to send your Gifts....! They will disappoint you too!”

Helpful Report

Posted 1 month ago

“Initial return of part of the order seemed simple but i selected Evri as the return option and then left it a few weeks to actually send it, i turned at the shop to return my item and the Evri system said my return label had expired. Went home called M&S support, waited approximately 20 minutes only to be told 35 days had passed which it clearly hadn't so they couldn't generate a new label so i have to take it back to an M&S shop which is miles away.”

Helpful Report

Posted 1 month ago

“Great furniture and really careful delivery, thank you.”

Helpful Report

Posted 1 month ago

“Very good very nice”

Helpful Report

Posted 1 month ago

“poor staff behaviour and bad customer service you can buy but you cant return mouldy food NN8”

Helpful Report

Posted 1 month ago

“I purchased items on line , unfortunately had to return them. There was no return label or address in my package. I eventually found a return address through Google. I returned my package at my local post office. I had to pay £10. 40. I was shocked and disappointed. I contacted customer service many times. They eventually offered me an e gift card to cover my postage. I simply wanted a normal refund. I could only use an E gift card if I purchased something else. I didn’t need anything and asked for a normal refund. I have not had this problem solved as yet. Can anyone help me please.”

Helpful Report

Posted 1 month ago

“Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.”

Helpful Report

Posted 2 months ago

Marks And Spencer is rated 2.8 based on 2,192 reviews