Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,354 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a thermal long sleeve wear size 12 on 9 Nov. it’s S$32.90 more expensive then Uniqlo. Didn’t try before purchasing. Tried it when I went home and found it too tight for size 12 as I normally wear medium. And found material not elastic enough as compared to Uniqlo thermal wear. Went back to the store today wanting to exchange for something else, as I do not like the material but was told not possible due to its thermal wear. I have no choice but to request to change to a bigger size, since it’s too tight and I could not wear, but the answer is no. I was very disappointed with M&S, they do not allowed exchanged I can understand but not when they refused to allow me to change size, how can I wear when it’s too tight and not stretchable. In a fit of anger I walked away leaving the thermal wear w the cashier saying “no point to bring back as I cannot wear, it’s too tight” For those who wish to buy thermal at M&S I would advise u to think first as the material is not stretchable. If we are allowed to try the size before wearing then why can’t we bring back to exchange for the size. Big disappointment w M&S.”

Helpful Report

Posted 1 day ago

“I purchased a long length nightdress some time ago so have only just worn it. In most respects it is a very good product. However, I have discovered, sadly and to my deep disappointment that the 'shoulder' seams are pulled down my back to rest on my shoulder blades. Instead of a round neck (like a T shirt) sitting around the base of my neck, the fabric is pulled backward, leaving a cold area at the nape of my neck. It seems that the fabric of the nightie is pulled backward by a weighty seam around the back of the neck, plus the M&S label, the combined weight of these items has the effect of displacing the shoulder seams down my back and causes the front of the garment to rise up around the front of my neck, which is most uncomfortable. I awake to tug at the nightie several times per night, tugging at the fabric merely temporarily rearranges the nightie more comfortably, until it awakes me again. The fabric is good, as is the length, it is, mostly just what I want. However, I do not want to feel cold around my neck, due to a design fault.”

Helpful Report

Posted 1 day ago

“The website is atrocious! It's slow and not user friendly. After you select your filters, then click on item to view it and decide to go back to the main page all the filters just vanish into thin air. I think they need to upgrade their website, perhaps take a look at Zara, Mango or H & M and learn from there. Also the payment page is so slow that most of the time it never processes the payment and all the items in your cart disappear! It is a challenge to spend any money on their website. Finally I think they don't update their stock availability on a timely basis as whenever you strike the lottery and your order is confirmed, the will surely cancel your order as the item is out of stock! Hopeless!! This is the Singapore website fyi”

Helpful Report

Posted 1 day ago

“I bought a pack of low rise short knickers. I am appalled- I have never been so uncomfortable. For many years I have relied on M&S knickers, size 8 or 10, and found them perfectly comfortable. I opted for size 10. The gusset is far too narrow. I have since looked at bigger sizes, but the gusset is narrow in all of them. A complete waste of money.”

Helpful Report

Posted 1 week ago

“Although the products today are mostly of a decent quality, they cannot compete with the Quality of Marks & Spencer's of the past, during the 1960's my mother of a Checker at Bairnswear, everything they produced for Marks & Spencers had to be of the highest quality, when Marks & Spencers orders were sent out, they used to send one of their own people to Check the quality of the items, they would choose a random box have it opened pick out a random piece and check it themselves, if it was not up to standard the whole shipment would be rejected, nowadays it come from places like China and the Far East etc, quality cannot be guaranteed but the price remains the same”

Helpful Report

Posted 2 weeks ago

“Sent flower's to a friend, I had to message if she had received them, as you did not include the card with the flowers. Disappointed customer.”

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Posted 2 weeks ago

“Many thanks to the teller doing the exchange rate this morning. Much patience and very nice.”

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Posted 2 weeks ago

“I ordered the white lily box flowers for my friend who was having a surgical procedure. She was thrilled to see the box, but saddened when she opened it. She was able to keep 3 of the flowers, the others had browned buds, broken off flowers and the foliage looked moth eaten. I am so disappointed that before a very scary procedure instead of receiving an uplifting gift, she was presented with dead and dying flowers. Please check the quality of flowers your suppliers are sending out.”

Marks And Spencer 1 star review on 20th October 2026

Helpful Report

Posted 3 weeks ago

“We would like to say a huge thank you to Aliya in the Menswear dept at the Handforth Dean store. She helped my son with buying a suit today and she was absolutely wonderful! She measured him, brought lots of different options for him to try on and was brillant. Thank you so much Aliya!”

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Posted 3 weeks ago

“this review is for the staff at M and S in Hollingbury, Brighton . My wife and I would like to thank several staff including a first aider for the care and attention they showed my wife after she tripped over in the car park and sustained injuries, they took us into the store and really went above and beyond to help her, when she was ready to go they helped her to the car. I cannot thank them enough,.”

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Posted 1 month ago

“Saleh was very accomodating and smiling always, he recommend a very good pastry and coffee to me...definitely will.come.and visit often in m&s Bahrain City Centre❤️👌”

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Posted 1 month ago

“hi i have been buying jeans for years from M&S in stoke the last four pairs i have had from there were very poor quality i have four pairs but rotate them ever week i have had them for 6 months and they just pulled apart i took them back to shop i was told it was wear and tear i rang M&S customer and they would not do anything because its out the six months it is shocking the way they treat customers there care is no-existent if i could i would give no stars”

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Posted 1 month ago

“Hi I love your new autumn advert 2026 very classy and the clothes look luxurious and beautiful colours.I used to shop at the richmond store which I miss and of course the clothing department. Christine”

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Posted 2 months ago

“Delivery was terrible, parcel sat at Mississauga depot for one full week before being delivered (see photo for tracking details). Disgraceful in these days of Amazon”

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Posted 2 months ago

“My partner ordered 2 separate letterbox hampers as gifts and we can't praise you enough. The selection was fantastic. Arrived at exact time we were told and the recipients were over the moon.Sensational. Can't fault the online purchasing at all.So easy to do ,even for computer illiterates like us THANK YOU”

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Posted 2 months ago

“I would like to leave zero stars but unfortunately that’s not an option. I ordered a hand towel as part of a bigger home order. The towel arrived with zero packaging other than the couriers bag. It was stained with bird excrement!! Beyond belief. Marks and Spencer have completely lost the plot recently and their products and customer service cannot be relied on any longer”

Helpful Report

Posted 3 months ago

“We thought we would buy a special meal from M&S to celebrate our anniversary and as we are vegetarian options are somewhat restricted. However, I saw the Gastropub range and was attracted by the "Gastropub Bombay Potato and Lentil Bake by Tom". Looking forward to the meal ended in distinct disappointment; the dish was excessively salty, the curry paste/powder used tasted raw and the overall dish ended up being inedible - a more than disappointing meal for our celebration. As an individual meal at over £11 this was absolutely disgusting and would never buy again.”

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Posted 3 months ago

“Excellent customer service from a lovely lady called Louisa today at the Oxford branch.She helped me with my first ever bra fitting. Nothing was too much trouble for her.I ended up buying 5 new,well fitting bra's and matching briefs.”

Helpful Report

Posted 3 months ago

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Posted 3 months ago

“The customer service was excellent, and the product quality was very good. The item was offered at an affordable price, making it a great value for money.”

Helpful Report

Posted 3 months ago

Marks And Spencer is rated 2.8 based on 2,354 reviews