Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought marks and Spencer’s underwear from the Rosie collection. The brief are £15 a pair and I bought the blue set more then a year ago and purchased the green set about 6 months ago on three pair in blue and 1 in green the gusset has ripped . Would not suggest buying this flimsy underwear”

Marks And Spencer 1 star review on 6th June 2025

Helpful Report

Posted 1 week ago

“I used a self service till and the member of staff was very unfriendly, I shop in the store most days and although I am understanding of the cyber problems I do expect good customer service”

Helpful Report

Posted 2 weeks ago

“Had the fish in meal for two was inedible threw it in the bin”

Helpful Report

Posted 2 weeks ago

“l purchased a clothing item searched high and low for receipt .Read up on refunds and returns with the support of their website.As stated take a bank statement to store.Very helpful assistant explained l could choose something else in store but no refund. Sounds okay went round store spent an extra £30 Went to pay oh not allowed we are going through cyber crisis .Come back when this is over. Went home feeling quite insulted and disappointed .Well good news found receipt and will try again next week .Wish me luck .Sad bewildering experience,”

Helpful Report

Posted 2 weeks ago

“Alison at M&S Fosse Park Restaurant,was very helpful to me with my cake and coffee. She left the job she was doing and went out of her way to make my visits a good experience.”

Helpful Report

Posted 3 weeks ago

“M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply.”

Helpful Report

Posted 1 month ago

“I recently had a very unpleasant experience at the Brixton store. I spent just over £6, but when I tried to pay at the self-checkout, a banana didn’t scan properly. The lady at the self-checkout immediately asked why I hadn’t paid for it, without considering that it might have been an honest mistake. She made me feel like I was trying to steal it, which was incredibly embarrassing. The situation escalated when security got involved, and they seemed to take her side without trying to understand what had actually happened. Instead of offering help or handling the situation calmly, it felt like I was being unfairly accused. I left feeling upset and humiliated. I understand mistakes can happen, but the way I was treated was completely unnecessary and made the whole experience uncomfortable. I hope management will address the way staff handle such situations moving forward so that others don’t have to experience the same kind of stress.”

Helpful Report

Posted 1 month ago

“The age in Oxford street branch near Marble Arch . This girl Went out of her way to help us Absolutely delighted I would like to commendLovepreet for her outstanding service during our recent visit to the café. She went out of her way to ensure we were well looked after, taking the time to assist us with a warm, friendly attitude that made a real difference to our experience. Her attentiveness, willingness to help beyond what was expected, and genuine care did not go unnoticed. It’s clear she takes great pride in her work, and her excellent customer service reflects very well on the entire team. Please pass on our thanks and appreciation – she truly deserves recognition.”

Helpful Report

Posted 1 month ago

“Sausages are superb taste like sausages did years ago with no gristle and very competitively priced will always have them in the future well worth trying and I am glad I did.”

Helpful Report

Posted 1 month ago

“I love the freshly baked breads and pastries but why aren’t they bagged? People can cough or sneeze over the open shelves and there was a huge blue bottle fly on one of the pastries when I was in the Scarborough store. I won’t buy for fear of food poisoning, surely it would be easy to package. Disappointed.”

Helpful Report

Posted 1 month ago

“I bought some lemon curd filled 'hot cross buns'. They were truly horrible - pappy & tasteless white bun with sweet lemon inside, not a bit like a HCB, ie no spice, no raisins - a lemon cake is one of my favourites, and I love a good hot cross bun, but this hybrid is not a success.”

Helpful Report

Posted 1 month ago

“Last week I bought a Duck Crown in M&S foods for the 2 of us to have on easter day. It was beautiful.......I followed the directions on the box to the letter. £10.00 was excellent value as we've had half today with vegetables (+ M&S Dauphinoise potatoes) and we will have the rest as a duck salad tomorrow. Well done M&Street. .....this was a winner”

Helpful Report

Posted 1 month ago

“The bra fitter Nancy was so helpful ,helping me get the perfect bra to wear under my tankini ..thank you Nancy x”

Helpful Report

Posted 1 month ago

“i recently visited the Trafford Centre store, i was looking for the new stoma knickers, how ever i couldn't fond them on any racking. i was about to walk away, then i spotted a store worker and asked if they had them in stock, the lovely lady named Alex assisted me to a back room to show me samples of the stoma knickers. i was very happy with the underwear and Alex helped me order them to my local M&S. i feel this product should be stocked on the racking/shelfing, as i almost walked away, no everyone has the confidence to ask for such a unique product, so having it readily available would be a huge help. but Alex was very knowledgeable and happy to help. the underwear feels great, i got them to help me feel more comfortable in a dress so my stoma doesn't flap about. i am very satisfied and recommend this underwear.”

Helpful Report

Posted 1 month ago

“In bra department staff member Nancy was so helpful, cheerful,nothing was to much trouble,found exactly what I wanted thank you Nancy x”

Helpful Report

Posted 1 month ago

“I purchased on the 2nd April 2025 a packet of British Roast Wiltshire ham. £3.65 I have never seen such thin ham, it was so thin it was transparent. It was so thin I couldn't peel a slice from the packet it fell apart. It made one sandwich and was tasteless. The worse ham, shame on you and £3.65 😡disgraceful!!”

Helpful Report

Posted 1 month ago

“What has happened to the new-style repackaged Coronation Chicken - not a patch on the original. Afraid I will not be buying it again in the future as it was very bland and hardly a raisin to be found.”

Helpful Report

Posted 2 months ago

“I don't know what is happening with M&S café at the moment? The food is really substandard and staff just don't care. The worst of the stores in our opinion would be Warrington, our breakfast came cold, we complained and 30 minutes later our replacement breakfast came and that was cold. We told this to the manager, she just seemed to accept it and gave us our money back??? We have had similar bad experiences at the Preston branch, so it doesn't look like we will be using M&S for eating in anymore but I really don't think they could care less”

Helpful Report

Posted 2 months ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298 >”

Helpful Report

Posted 2 months ago

“Ordered 2 clothing items online using my m and s account. Full payment taken. Delivered to an old address I've not lived at for nearly 4 years. Defaulted, apparently. Customer service trying to blame me. I've ordered and had delivered many items over the past few years. Not my error. They refuse to refund me. They were rude, arrogant and treated me with no respect on the phone, twice. I've lost over £100. Disgraceful.”

Helpful Report

Posted 2 months ago

Marks And Spencer is rated 2.8 based on 2,271 reviews