i recently visited the Trafford Centre store, i was looking for the new stoma knickers, how ever i couldn't fond them on any racking. i was about to walk away, then i spotted a store worker and asked if they had them in stock, the lovely lady named Alex assisted me to a back room to show me samples of the stoma knickers. i was very happy with the underwear and Alex helped me order them to my local M&S. i feel this product should be stocked on the racking/shelfing, as i almost walked away, no everyone has the confidence to ask for such a unique product, so having it readily available would be a huge help. but Alex was very knowledgeable and happy to help. the underwear feels great, i got them to help me feel more comfortable in a dress so my stoma doesn't flap about. i am very satisfied and recommend this underwear.