Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

“Purchased a thermal long sleeve wear size 12 on 9 Nov. it’s S$32.90 more expensive then Uniqlo. Didn’t try before purchasing. Tried it when I went home and found it too tight for size 12 as I normally wear medium. And found material not elastic enough as compared to Uniqlo thermal wear. Went back to the store today wanting to exchange for something else, as I do not like the material but was told not possible due to its thermal wear. I have no choice but to request to change to a bigger size, since it’s too tight and I could not wear, but the answer is no. I was very disappointed with M&S, they do not allowed exchanged I can understand but not when they refused to allow me to change size, how can I wear when it’s too tight and not stretchable. In a fit of anger I walked away leaving the thermal wear w the cashier saying “no point to bring back as I cannot wear, it’s too tight” For those who wish to buy thermal at M&S I would advise u to think first as the material is not stretchable. If we are allowed to try the size before wearing then why can’t we bring back to exchange for the size. Big disappointment w M&S.”

Helpful Report

Posted 1 day ago

“The website is atrocious! It's slow and not user friendly. After you select your filters, then click on item to view it and decide to go back to the main page all the filters just vanish into thin air. I think they need to upgrade their website, perhaps take a look at Zara, Mango or H & M and learn from there. Also the payment page is so slow that most of the time it never processes the payment and all the items in your cart disappear! It is a challenge to spend any money on their website. Finally I think they don't update their stock availability on a timely basis as whenever you strike the lottery and your order is confirmed, the will surely cancel your order as the item is out of stock! Hopeless!! This is the Singapore website fyi”

Helpful Report

Posted 1 day ago

“I bought a pack of low rise short knickers. I am appalled- I have never been so uncomfortable. For many years I have relied on M&S knickers, size 8 or 10, and found them perfectly comfortable. I opted for size 10. The gusset is far too narrow. I have since looked at bigger sizes, but the gusset is narrow in all of them. A complete waste of money.”

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Posted 1 week ago

“I ordered the white lily box flowers for my friend who was having a surgical procedure. She was thrilled to see the box, but saddened when she opened it. She was able to keep 3 of the flowers, the others had browned buds, broken off flowers and the foliage looked moth eaten. I am so disappointed that before a very scary procedure instead of receiving an uplifting gift, she was presented with dead and dying flowers. Please check the quality of flowers your suppliers are sending out.”

Marks And Spencer 1 star review on 20th October 2026

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Posted 3 weeks ago

“hi i have been buying jeans for years from M&S in stoke the last four pairs i have had from there were very poor quality i have four pairs but rotate them ever week i have had them for 6 months and they just pulled apart i took them back to shop i was told it was wear and tear i rang M&S customer and they would not do anything because its out the six months it is shocking the way they treat customers there care is no-existent if i could i would give no stars”

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Posted 1 month ago

“I would like to leave zero stars but unfortunately that’s not an option. I ordered a hand towel as part of a bigger home order. The towel arrived with zero packaging other than the couriers bag. It was stained with bird excrement!! Beyond belief. Marks and Spencer have completely lost the plot recently and their products and customer service cannot be relied on any longer”

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Posted 3 months ago

“We thought we would buy a special meal from M&S to celebrate our anniversary and as we are vegetarian options are somewhat restricted. However, I saw the Gastropub range and was attracted by the "Gastropub Bombay Potato and Lentil Bake by Tom". Looking forward to the meal ended in distinct disappointment; the dish was excessively salty, the curry paste/powder used tasted raw and the overall dish ended up being inedible - a more than disappointing meal for our celebration. As an individual meal at over £11 this was absolutely disgusting and would never buy again.”

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Posted 3 months ago

“The beef is absolutely disgusting- mince meatballs or their organic beef tastes exactly the same and equally disgusting- how are they getting away with selling such bad tasting beef - it doesn’t taste like beef at all - what type of people are buying that rubbish meat ? Why does the cheaper M&S beef have exactly the same rat taste beef as the organic? I don’t usually shop at coop or Sainsbury’s etc but even their beef is better - How is M&S getting away with selling beef that smells like rat meat ?”

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Posted 4 months ago

“Bought sofas which after a couple of weeks realised they smelled of mould. Eventually after 3 months they were replaced. The new sofas began to sink in certain areas. An independent inspector came to look at them and reported this was down to wear and tear! After 4 months with only 2 people using them! Customer services were absolutely no help at all and made me feel like a second class citizen. We’ve had to place boards under the cushions as the underneath has sunk so much you feel as though you’ll hit the floor. I paid for firm cushions which I have however the underneath has sunk so badly it doesn’t matter about the cushion firmness. After years of being a loyal customer - I’ve had two other suites from m n s along with other furniture - I will never buy from them again and urge anyone thinking of buying sofas from them NOT to. Be warned. £3000 will go down the drain 🤬”

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Posted 4 months ago

“Absolutely worthless company, management encourager staff to lie to customers in their face, when you complain your being sent from one department to the next, no one take responsibility. Will never visit again and don't recommend this shop to anyone. consider Zara instead”

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Posted 4 months ago

“Awful experience with M&S. Ordered 3 cushions and then needed another. I ordered online and the address defaulted to Jersey rather than UK. I spent ages on the phone and then emailed 3 times. It was confirmed it was sorted. However, I have received an email today advising order cancelled and I can expect a refund in 7 days. Shame the service and reputation of what used to be a great store has now diminished to such poor customer experience. M&S over promise and under deliver.”

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Posted 4 months ago

“Hi I am a regular M&S shopper at my local M&S shop Mere Green Birmingham I very disappointed in the way you have handled the World Cup sticker books I am trying to collect the stickers for a very disappointed Grandson only to find tow weeks ago you ran out of books I have tried several stores but with no luck Yet you can find these books all over EBay some sellers have many for sale I thing seeing when I tried to buy one there was two weeks to kick off they should have been still available Can you please help me I have grandson with many stickers but no book Regards Alf Sheehan”

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Posted 4 months ago

“I had ordered flowers and champagne as an 80th birthday gift to be delivered today to someone very important to me. M and S damaged the gift in transit and informed me at 12 pm today, giving me the choice of a refund or delivery on a new date. I spent the next hour talking to 3 different people who were emphatically not willing to look at any option for being able to make this right for me. I asked to speak to the head of the “elevation” department, the director of customer care or the CEO and was repeatedly advised that none of these people are customer facing and (apparently) do not EVER speak to customers. I suggested several alternatives, including sending any nice bunch of flowers and bottle of wine from any store as a replacement for the damaged gift, but was told (also) emphatically that this was also not possible, even though five hours of the working day remained. I have been a loyal M&S Customer for decades. I chose M&S to deliver my gift when I had hundreds of other options. I think the way my request for help was handled today was truly awful and M and S customer care is woeful.”

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Posted 5 months ago

“I ordered flowers for my sister for a day that is very special to her concerning her late husband. She was expecting the delivery so waited in all day, turning down an offer to go for coffee with a friend. I had a message to say that the 'parcel' was delayed. This may have been OK if the parcel had been an item of clothing or other non-perishable goods but surely not for flowers. For one thing, flowers are often send for a special day and they droop very quickly. They arrived the next day which completely ruined the occasion.”

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Posted 5 months ago

“Rushed into my local M&S mini-store for a couple of items. Had an empty transparent carrier bag, so popped the couple of small items in there. On my way to tills to pay, when accosted by an M&S lady, thrusting an empty wire basket at me - telling me in a stroppy manner, to use it, instead of my clear carrier bag. No signs anywhere stating this. 'Chief Executive & 'Customer Relations' then lied about what happened. M&S gone downhill!..I won't shop there again!”

Helpful Report

Posted 6 months ago

“Online order, nominated day delivery 18th of March a gift has never been delivered, zero communication from M&S, no refund, no update, I have to call them and chase my order I paid for. Extremely poor and disappointing.”

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Posted 7 months ago

“Do buy any items that need authorisation at the self service checkout at M&S Peel Centre Barnsley. Staff are not interested in coming to your assistance to authorise the goods ,so you just have to leave them at the till and shop elsewhere.”

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Posted 9 months ago

“I paid for next day delivery, and got notification that they coulnt deliver until next working day, which wouold be three days from me ordering I called customer services and after an extremely long wait, the operator tols me her line maager said no refund, unless it doesnt arrive on Monday. BUT THAT WOULD BE 3 DAYS LATE. i paid extra for next day for a reason .....”

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Posted 9 months ago

“⭐ 1-Star Review I am deeply upset and disappointed with my recent experience with Marks & Spencer. An order totalling £161 was placed using my payment card without my authorisation, and this has left me feeling completely let down by a company I once trusted. The fact that such a serious breach of customer security could occur is unacceptable. Because of this unauthorised transaction, I was forced to cancel my credit card, causing significant disruption and stress. What has made this situation even worse is the lack of clear communication or reassurance from M&S about how my refund will be handled now that the original card is no longer active. Despite reporting the issue promptly, I received no formal apology, no acknowledgement of the distress caused, and no offer of compensation for the inconvenience and anxiety I’ve had to deal with. The absence of accountability has completely shaken my confidence in using the M&S website again. This experience has been extremely disappointing and has made me feel like customer protection and care are not being taken seriously. I expected far better from a brand of this reputation.”

Helpful Report

Posted 9 months ago

“⭐ 1-Star Review I am deeply upset and disappointed with my recent experience with Marks & Spencer. An order totalling £161 was placed using my payment card without my authorisation, and this has left me feeling completely let down by a company I once trusted. The fact that such a serious breach of customer security could occur is unacceptable. Because of this unauthorised transaction, I was forced to cancel my credit card, causing significant disruption and stress. What has made this situation even worse is the lack of clear communication or reassurance from M&S about how my refund will be handled now that the original card is no longer active. Despite reporting the issue promptly, I received no formal apology, no acknowledgement of the distress caused, and no offer of compensation for the inconvenience and anxiety I’ve had to deal with. The absence of accountability has completely shaken my confidence in using the M&S website again. This experience has been extremely disappointing and has made me feel like customer protection and care are not being taken seriously. I expected far better from a brand of this reputation.”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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