Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,289 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 cartons of chunky chicken mulligatawny soup.. The 1st one had no chicken in it whatsoever and the second had 2 small pieces of chicken.. Big letdown certainly not chunky chicken at all even though the soup itself was tasty.. Wont be buying again because i would need to add my own chicken as these 2 items were lacking badly.”

Helpful Report

Posted 2 days ago

“I am visiting a friend in Plymouth. We always shop at M&S. We went Torquay to see my brother for a few hours due to him having to leave for work so time was of the essence. We went to have tea and cake in the restaurant and the que was very lengthy. All self service apart from drinks and payments. Two staff were holding the threshold and were very slow. We stood for 30 minutes. Very difficult for us as we suffer with mobility issues. Not a nice experience”

Helpful Report

Posted 6 days ago

“Change in cooking for Duck Legs very poor. Increase in price and complete faff to cook. Will not buy again! Not worth the extra work and no tinfoil tray included which means more washing up.”

Helpful Report

Posted 1 week ago

“very poor customer service these days.... and the poorest ever food to go i can remember... ok if you like a lot of fresh air in your lunchtime sandwich or wrap and in the case of the wraps, only the end pieces that you can see actually have any filling in them so they are really cheating customers here which is shamefull really. it's not the relaible / good value you used to get.... i dont mind paying a little more for better quality but the value part is gone now and all you're left with is the higher prices.... they havent reduced that bit.”

Helpful Report

Posted 1 week ago

“I was excited about having pork belly slices for lunch. I went through all the instructions correctly but I needed a saw to cut through it. What a waste also bought lovely vegetables to go with it. I think they should get their timings right it was like tough leather. Very disappointed!”

Helpful Report

Posted 1 month ago

“On visiting the ladies toilet in the Weymouth branch. I was very disappointed on the state of the toilet and cleanliness of the surrounding areas. If the toilets were checked on a regular basis I would have expected a more hygienic experience. With Marks and Spencer I would have thought it would have been a higher standard. In the disabled toilet there was no soap and toilet paper. One cubical out of the two in the general ladies toilets was out of action. I would hope to receive a reply on this matter”

Helpful Report

Posted 1 month ago

“M&S quality has gone down the pan along with these inedible £12 fillet steaks. Absolutely awful.”

Marks And Spencer 1 star review on 9th August 2025

Helpful Report

Posted 1 month ago

“Frankly, M & S is really rather creepy and today confirmed it for me. I have been to the Guildford branch, all the ladies clothing are on the ground floor but weirdly I could not find underwear or lingerie. I was then told that was upstairs right next to all the mens wear!!!!! Really very strange indeed and not a comfortable situation. And then, today I saw this on YT!! Check it out and avoid M & S!! https://youtu.be/VufndY3MPPc?si=sqxS7URHA_9FgWoq”

Helpful Report

Posted 1 month ago

“Ordered as a gift food package for next day delivery? DPD driver did not find address? Next day same thing happened? Contacted M&S! Have put another up for delivery? If it gets there will be a miracle? Will think twice before ordering again! Won’t mention problems we had with call staff spelling certain words? Not a happy customer! Carol!”

Helpful Report

Posted 1 month ago

“BEST RECOVERY FIRM”

Helpful Report

Posted 2 months ago

“The M & S Autograph bra syle 26584065 would be lovely except there is an oblong metal clip in the cleveage area that digs into the skin. It is therefore uncomfortable to wear and has left a bright red and sore mark on my skin after wearing it for only 4 hours. What has happened to our once reliable and inovative M & S? To sell a bra with this fault makes me feel that M&S have lost the plot.... And I can detect other faults with garments just by looking at them, which makes me feel there is little testing / appraisal / or reviewing of underwear and garments prior to them going on sale..... Really disappointed in M & S”

Helpful Report

Posted 2 months ago

“to many reviews and too many complaints”

Helpful Report

Posted 2 months ago

“I have bought marks and Spencer’s underwear from the Rosie collection. The brief are £15 a pair and I bought the blue set more then a year ago and purchased the green set about 6 months ago on three pair in blue and 1 in green the gusset has ripped . Would not suggest buying this flimsy underwear”

Marks And Spencer 1 star review on 6th June 2025

Helpful Report

Posted 3 months ago

“I used a self service till and the member of staff was very unfriendly, I shop in the store most days and although I am understanding of the cyber problems I do expect good customer service”

Helpful Report

Posted 3 months ago

“Had the fish in meal for two was inedible threw it in the bin”

Helpful Report

Posted 3 months ago

“l purchased a clothing item searched high and low for receipt .Read up on refunds and returns with the support of their website.As stated take a bank statement to store.Very helpful assistant explained l could choose something else in store but no refund. Sounds okay went round store spent an extra £30 Went to pay oh not allowed we are going through cyber crisis .Come back when this is over. Went home feeling quite insulted and disappointed .Well good news found receipt and will try again next week .Wish me luck .Sad bewildering experience,”

Helpful Report

Posted 3 months ago

“M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply.”

Helpful Report

Posted 4 months ago

“I recently had a very unpleasant experience at the Brixton store. I spent just over £6, but when I tried to pay at the self-checkout, a banana didn’t scan properly. The lady at the self-checkout immediately asked why I hadn’t paid for it, without considering that it might have been an honest mistake. She made me feel like I was trying to steal it, which was incredibly embarrassing. The situation escalated when security got involved, and they seemed to take her side without trying to understand what had actually happened. Instead of offering help or handling the situation calmly, it felt like I was being unfairly accused. I left feeling upset and humiliated. I understand mistakes can happen, but the way I was treated was completely unnecessary and made the whole experience uncomfortable. I hope management will address the way staff handle such situations moving forward so that others don’t have to experience the same kind of stress.”

Helpful Report

Posted 4 months ago

“I bought some lemon curd filled 'hot cross buns'. They were truly horrible - pappy & tasteless white bun with sweet lemon inside, not a bit like a HCB, ie no spice, no raisins - a lemon cake is one of my favourites, and I love a good hot cross bun, but this hybrid is not a success.”

Helpful Report

Posted 4 months ago

“I purchased on the 2nd April 2025 a packet of British Roast Wiltshire ham. £3.65 I have never seen such thin ham, it was so thin it was transparent. It was so thin I couldn't peel a slice from the packet it fell apart. It made one sandwich and was tasteless. The worse ham, shame on you and £3.65 😡disgraceful!!”

Helpful Report

Posted 5 months ago

Marks And Spencer is rated 2.8 based on 2,289 reviews