Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

Write Your review

Tell us how Marks And Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEST RECOVERY FIRM”

Helpful Report

Posted 2 weeks ago

“The M & S Autograph bra syle 26584065 would be lovely except there is an oblong metal clip in the cleveage area that digs into the skin. It is therefore uncomfortable to wear and has left a bright red and sore mark on my skin after wearing it for only 4 hours. What has happened to our once reliable and inovative M & S? To sell a bra with this fault makes me feel that M&S have lost the plot.... And I can detect other faults with garments just by looking at them, which makes me feel there is little testing / appraisal / or reviewing of underwear and garments prior to them going on sale..... Really disappointed in M & S”

Helpful Report

Posted 1 month ago

“to many reviews and too many complaints”

Helpful Report

Posted 1 month ago

“I have bought marks and Spencer’s underwear from the Rosie collection. The brief are £15 a pair and I bought the blue set more then a year ago and purchased the green set about 6 months ago on three pair in blue and 1 in green the gusset has ripped . Would not suggest buying this flimsy underwear”

Marks And Spencer 1 star review on 6th June 2025

Helpful Report

Posted 1 month ago

“I used a self service till and the member of staff was very unfriendly, I shop in the store most days and although I am understanding of the cyber problems I do expect good customer service”

Helpful Report

Posted 2 months ago

“Had the fish in meal for two was inedible threw it in the bin”

Helpful Report

Posted 2 months ago

“l purchased a clothing item searched high and low for receipt .Read up on refunds and returns with the support of their website.As stated take a bank statement to store.Very helpful assistant explained l could choose something else in store but no refund. Sounds okay went round store spent an extra £30 Went to pay oh not allowed we are going through cyber crisis .Come back when this is over. Went home feeling quite insulted and disappointed .Well good news found receipt and will try again next week .Wish me luck .Sad bewildering experience,”

Helpful Report

Posted 2 months ago

“M&S arranged for me to return goods to M&S via Evri the delivery company. I waited in all day from 8a.m. - 8p.m. Evri didn't turn up to collect the parcel. I have emailed M&S - so far no reply.”

Helpful Report

Posted 2 months ago

“I recently had a very unpleasant experience at the Brixton store. I spent just over £6, but when I tried to pay at the self-checkout, a banana didn’t scan properly. The lady at the self-checkout immediately asked why I hadn’t paid for it, without considering that it might have been an honest mistake. She made me feel like I was trying to steal it, which was incredibly embarrassing. The situation escalated when security got involved, and they seemed to take her side without trying to understand what had actually happened. Instead of offering help or handling the situation calmly, it felt like I was being unfairly accused. I left feeling upset and humiliated. I understand mistakes can happen, but the way I was treated was completely unnecessary and made the whole experience uncomfortable. I hope management will address the way staff handle such situations moving forward so that others don’t have to experience the same kind of stress.”

Helpful Report

Posted 2 months ago

“I bought some lemon curd filled 'hot cross buns'. They were truly horrible - pappy & tasteless white bun with sweet lemon inside, not a bit like a HCB, ie no spice, no raisins - a lemon cake is one of my favourites, and I love a good hot cross bun, but this hybrid is not a success.”

Helpful Report

Posted 3 months ago

“I purchased on the 2nd April 2025 a packet of British Roast Wiltshire ham. £3.65 I have never seen such thin ham, it was so thin it was transparent. It was so thin I couldn't peel a slice from the packet it fell apart. It made one sandwich and was tasteless. The worse ham, shame on you and £3.65 😡disgraceful!!”

Helpful Report

Posted 3 months ago

“What has happened to the new-style repackaged Coronation Chicken - not a patch on the original. Afraid I will not be buying it again in the future as it was very bland and hardly a raisin to be found.”

Helpful Report

Posted 3 months ago

“I don't know what is happening with M&S café at the moment? The food is really substandard and staff just don't care. The worst of the stores in our opinion would be Warrington, our breakfast came cold, we complained and 30 minutes later our replacement breakfast came and that was cold. We told this to the manager, she just seemed to accept it and gave us our money back??? We have had similar bad experiences at the Preston branch, so it doesn't look like we will be using M&S for eating in anymore but I really don't think they could care less”

Helpful Report

Posted 3 months ago

“Ordered 2 clothing items online using my m and s account. Full payment taken. Delivered to an old address I've not lived at for nearly 4 years. Defaulted, apparently. Customer service trying to blame me. I've ordered and had delivered many items over the past few years. Not my error. They refuse to refund me. They were rude, arrogant and treated me with no respect on the phone, twice. I've lost over £100. Disgraceful.”

Helpful Report

Posted 4 months ago

“Ham hocks. Apple sauce. Tasted horrible (funny,) Had to throw out. Wasted meal”

Helpful Report

Posted 4 months ago

“Absolute pigs as a company. Filthy, arrogant and living in the 1960's.”

Helpful Report

Posted 4 months ago

“During the past couple of years particularly this year, telephone Customer Service is lacking knowledge of products and their availability (for example at a particular store). And also, it seems they don’t know how to deal with queries with courtesy, accuracy and professionalism. I wanted to know if M&S have a particular organic green leaves available at one of their stores. Contacted M&S Customer Service for information, I couldn’t follow what the Customer Service rep. was saying, after a lot of toing and froing and insisting that I talk to a supervisor/manager, which initially was refused, insisted again and again. I was put on hold for a while and put through to a woman who was not interested to know what I was enquiring about, talking over me all the time and then accusing me of being abrupt and shouting, (worse than that). I didn’t get a chance to express my concern and she rudely ended the call. I was shocked that if she was a supervisor/manger not to be interested about my issue. I very much doubt that if she was of management level. “Very rude member of staff”. Very disappointing. Is this the way that customers are treated these days?”

Helpful Report

Posted 4 months ago

“Visited M/S Bristol Causeway store won’t be returning after they refused to take cash in there coffee shop definitely not supporting adults with disabilities who haven’t got access to credit cards they should be ashamed”

Helpful Report

Posted 4 months ago

“After checking stock for the local store at Newport Retail Park, we decided to go and buy ‘Poshdogs’ which were advertised at 3 packs for £12. We picked up 6 packets and proceeded to the till where we found no offer was available. When we finally saw the manager “Gareth” and showed him the offer he pointedly refused to honour it, just repeating that it didnt apply to this brach even though it was displayed on the site for that store. Very poor service, if its a mistake then the manager should honour the price shown. If its not a mistake then its false advertising.”

Helpful Report

Posted 4 months ago

“I visited a M & S store for a birthday celebration food. I wanted to cook beef steak but I was very disappointed with the lack of choice available. Instead I purchased a Collection Butterflied Leg of Lamb and cheddar cheese mashed potatoes. After preparing both I found the lamb to be full of gristle and almost inedible. The mashed potatoes were not much better, there was no hint of cheddar cheese and the consistency was like that of chewing plasticine.”

Helpful Report

Posted 4 months ago

Marks And Spencer is rated 2.8 based on 2,277 reviews