Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,306 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Son bought 2 packs of salmon fillet product code 0593 939 on 2 December 2024. Got home and saw use by date 6 NOVEMBER 2024. Not great! Customer Services very unhelpful wouldn’t even give refund as he didn’t print the receipt. They’ve just lost my custom.”

Helpful Report

Posted 1 year ago

“Placed an order on line present for friends was out for delivery on the Sunday friends waited in all day, receive a late message that the deliverer was not going to happen (DPD ) Phoned customer service Monday after 45 min told me it would be delivered on Tuesday .Tuesday morning received an email at 8.57am saying they could not deliver did i have another delivery address i responded at 9.21 with my home address for delivery . as i had no response i called customer service who told me that my order had been returned to M&S for a REFUND . Why when i had received an email asking for another delivery address i was told ignore the email ???? i went on to say why should i have to wait 7 days for a refund when i paid in good faith or my order to be delivered on time after he putting me on hold she told me it would be refunded the same day i was not happy as i felt she was telling me waht i wanted to here so i asked to speak to a manager , he said that the refund would take 7 days , so i said have have been lied to as i was told the same day . i then asked for an upgrade to my order , however as they said they had issued my refund i would have to pay for the upgrade and wait for my refund . Still not happy as this was there error with their deliver company , they put me through to an executive in the customer service dept who answered the phone can i help you grr i had to explain everything again - long story short she was just full of her self did not help ,M&S customers service lie to get you off the phone , or offer you a £5. voucher for their error so my friends are without their gift I've got to wait for unto 7 day to get the money back before i can buy else where . will never shop with M&S again”

Helpful Report

Posted 1 year ago

“I purchased Belgian Biscuit Chocolate and was trying to return to take some other product. Store Manager (XXXXX) refused to goods back. He is comparing the stores outside. Please be careful before purchasing any thing from M&S Stores.”

Helpful Report

Posted 1 year ago

“Today I went to buy , but the ladies are not interested to show. When I asked about the size they are not interested, but when some others are coming they are going back to them and asking what you need? Before that I asked but they are not interested, is there any reason’s for that? I am hoping that you will treat all the customer in same manner. We are also paying for the same as others are paying. So correct your staff. Thankyou”

Helpful Report

Posted 1 year ago

“shut up i dont want to speak about it”

Helpful Report

Posted 1 year ago

“Went to the Tamworth cafe after it's new update yesterday, not a pleasant experience, normally you can peruse the food items like sandwiches, cakes etc, now you have to use one of those screens like in McDonald's. After navigating that you take a disk to place on your table which are so close together with other diners that you can't have a conversation without hearing what everyone around you are also saying. The sandwiches arrived. Then a few minutes later the crisps and cake arrived then two cold cups of coffee arrive via another person, no sugar so we had to ask for that whilst the lady held a cup containing the sachets whilst we made our selection. I can only describe this experience as feeling like a machine driven sheep pen where the noise levels were high from all the other diners sat crammed together in a barn of a cafe. I used to enjoy popping into their cafe but never again. We decided to have a look around the store then to buy family Christmas presents but everything is self service at the tills, then because they didn't have a size we were looking for we told by a member of staff we would have to order it on line, or perhaps choose a different design,so after making a journey to the store I might just as well have stayed at home and had a hot coffee in the comfort of my own home rather than having wasted my time and money. Thing is I don't like internet shopping I'm one of a dying breed of customer who still likes the experience of shopping. The only improvement that I would say that was positive to this new look M and S is the food hall, it does look bright and wide aisles are so much better to navigate. I guess I've reached the age in life where my expectations for customer service has gone and we are now reduced to machines and self service. Unfortunately I don't work for the company and certainly don't expect to do the job of what used to be the person who served me at the till point, who chatted to me and who I could ask advice. I guess I've got to the age where I no longer matter.”

Helpful Report

Posted 1 year ago

“Very poor quality ladies £12 pajamas, very thin, doesn't was well, flimsy, slack elastic on waist, maybe bad quality because of country it's made in, primark pyjamas are better quality.”

Helpful Report

Posted 1 year ago

“Left my handbag and purse in M&S yesterday but they either have no working phone system or they just don’t bother answering! Been trying since last night. Even head office can’t get through but they couldn’t care less! I had to ask the “advisor” to report it as a problem but not much response from him so I doubt if it was done! Now I have to leave work to travel to the store to see if they might have my bag! Disgusted 😡”

Helpful Report

Posted 1 year ago

“Sizing allo over the place. Returns no labels or QR codes provided, the customer has to print them and pay for return. Clothes look okay but look shoddy very quickly. So overpriced for the quality.”

Helpful Report

Posted 1 year ago

“Browsing the ladies wear whilst heading for the food hall. Bright colours, gaudy for Autumn/Winter, all polyester/man made materials. Failed to see pure wool coats, jackets, trousers, jumpers. St Helens store full of plastic totes, handbags, shoes. The majority of the clothes won't last one wash, wont hold there shape, by next year theyll be in the charity shop. Why does the St Helens branch not stock cashmere/wool like Warrington? There are some people that live here that want quality and are prepared to pay for it.”

Helpful Report

Posted 1 year ago

“I purchased a “Tiramisu” dessert. What a disappointment! One thin layer of syrup soaked sponge topped with a bland sweet cream and cocoa. Nowhere near the Italian original.”

Helpful Report

Posted 1 year ago

“The Tom Kerridge beef pie was garbage. Dry pastry, dry tasteless beef with no gravy, only fit for the dog and even he turned his nose up. How Tom Kerridge can put his name to this rubbish amazes me. It was inedible. So awful that it has put me off buying ready made dinners from M&S again.”

Helpful Report

Posted 1 year ago

“I can't believe the terrible service from M & S at the Meadows in Camberley today. I really thought that they were turning things around but oh my! Condescending, jobsworth manager not prepared to exchange a pair of £20 unworn swimming trunks bought yesterday because I had already thrown the receipt and the label by the time I realised they were not pyjama shorts! Not asking for a refund, just a straight swap. I Showed my Amex payment for yesterday but no! She would rather lose a customer for good than use a little managers' discretion. As it turned out the pyjama trousers marked at £25, were on offer and only cost £4.99 and I was happy just to swap them over. I didn't want a refund. So for £4.99 they have lost a customer of many, many years. Well done Marks and Spencer, The Meadows, Camberley! One star is one too many!”

Helpful Report

Posted 1 year ago

“Would give no stars if possible, firstly a lady had an accident with a drink, she had to clean the floor herself, another lady had to pay for a portion of jam, the sign clearly said, toast WITH butter and jam, I ordered a toasted teacake which was delivered 20mins later, cold and looked very unappetising, Would I go there again? Never This was M&S Charleton.”

Helpful Report

Posted 1 year ago

“Bought a Gastropub steak and old peculiar pie. Expensive and awful.”

Helpful Report

Posted 1 year ago

“Today I'm sitting waiting for my meal, ordered at 12.18 noon. Coffee was cold so returned It, told by assistant on till he would bring it over to me in couple minutes. Sat & ate my meal but no beverage as yet. At the last resort I decided after 1 hrs wait I would go & ask for it. Couple nxt to me had came in and ordered food at 12 noon two bacon sandwiches, at 1pm there were no sight of them so asked for refund. Supervisor served me my coffee, but then told everyone 45 minutes wait for hot food as no staff. Yet que was getting longer and assisstants were directing customers to tables. If M&S were unable to cope with the orders then it would of been better to advise customers no hot food, as clearly you could not keep up with demand for food. Young lady serving the food was having to appologies time & time again as kitchen could not cope with orders.”

Helpful Report

Posted 1 year ago

“Today I bought a two pieces of Mark's and spencers beer battered haddock , absolutely awful...as soon as you open the box ...you just get this awful stink of days old fish .....but ah I thought perhaps it should smell like thiis ...so into the oven ot goes ...after the recommended time and temperature...it came out looking nothing like beer battered haddock, we love are traditional sea side fish n chips ...this was nothing like that ..tasted awful ...the batter just became a crumb ....fish was dry and tuff ....m&s charge £5.75 for this ... absolute rip off ...”

Helpful Report

Posted 1 year ago

“Online delivery. Dress just scrunched into box no wrapping. When opened the dress had been folded over and stitched together. When returned to Colchester store no apology, was told we employ many people who have a bad day, then she said she hated the dress as it reminded her of one she had sometime ago…. Wouldn’t recommend online or Colchester store…. Both poor service, poo quality of clothing…. Its best to think of it as a cafe that sells poor quality clothing with disinterested staff”

Helpful Report

Posted 1 year ago

“Clothing is shockingly poor quality. Thin material, inconsistency in sizes and lengths, seams not sewn straight…the list goes on. A very noticeable decline since last year when clothes seemed to pick up slightly. I’ve returned everything I purchased online this year and won’t be using Marks and Spencer for clothes again if they don’t get their act together.”

Helpful Report

Posted 1 year ago

“Purchased 2x pk (lable on trousers also confirming that it was a 2part pack) of school trousers for my son only to receive one pair with the packaging all ripped open inside and waistline was 1 1/2 “ less than what it should be! Contacted M&S about this issue who were as useful as a chocolate teapot and did nothing but try to blame the issue on myself! I have used M&S for 25 yrs to purchase uniforms and I will never be using them again! Products are now made in Sri Lanka and it seems that the quality has diminished drastically! Call centre is absolutely objective to ensure problems are resolved and if you get slightly annoyed at them they hang up on you and talk over the customer! It’s been a lovely experience over the years but sadly I will never be purchasing from you again!”

Helpful Report

Posted 1 year ago

Marks And Spencer is rated 2.8 based on 2,306 reviews