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Marks And Spencer Reviews

2.8 Rating 2,150 Reviews

44 %

of reviewers recommend Marks And Spencer

Company Reviews

2.8

Based on 2,150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a good customer of M&S clothing for years but I am unlikely to continue to be so following your installation of primarily self scan tills at Wolstanton store. Today there were only 2 people on the general till dealing with one person with a problem causing severe queue. Only one helper on the self scan tills and all had customers waiting for help. My problem was getting the credit card loyalty vouchers to work. No instructions. Lots of disgruntled customers. Very few staff. Wanted gift receipt but unable to work this out on the machine. Retrograde step M&S and you're likely to lose customers and goodwill.”

Posted 1 month ago

“I had a beautiful sparkle candle in a glass holder as present. I went to use it, tried to take very the large label off only for half the label to be left behind ! I know when I try to remove the rest of the label it will be impossible and possibly scratch the glass. Very disappointing as there are easy peel labels on the market M&S could have used.”

Posted 1 month ago

“Had a chicken soup given to me and the bowl was half full what a disgrace for the money you have to pay for it The staff filled it up for me which he did not have to do Not happy with the service amount from the Chef”

Posted 2 months ago

““ OUR BEST EVER CHOCOLATE ECLAIR”…..really….REALLY? I don’t think so!! You can’t see the eclair for all the runny cream!! Then when you finally locate the eclair the Choux pastry is awful,, hard and with horrible sickly tasteless caramel running over it. Believe me your original eclairs are 100% better and much better quality too!! I must say though that your salad Nicoise is perfect!!! Just ditch the over rated eclairs!!”

Posted 2 months ago

“Not happy about the Xmas adds fir 2023 . Come on now Dawn French as the Xmas fairy. How old is this add. Hardly the fairy type. Really puts me off m and s Xmas pies I love them too. But get real M AND S on”

Posted 5 months ago

“I'm very pleased with a product which I received today which made me happy”

Posted 6 months ago

“Bought a tray of sandwiches and rolls for Mothers day. They were delicious, however the packaging was awful in that it was 100% plastic surely you can do better than that?”

Posted 1 year ago

“M&S food is ok but clothes and home wear have gone rapidly downhill. This year’s Sale in particular has been pitiful!!”

Posted 1 year ago

“I usually give specific reviews on purchases from M&S on their website but wanted to give a general review . I am in my early 60’s and have been an M&S customer all my life (my mum bought all my clothes at M&S when I was a child) 10 years ago I would say 99% of everything I wore came from M&S , clothes , shoes , underwear etc. Now I would say it has slowly dropped to approx 30% , WHY ? Firstly quality .. .. thin , see through t shirts that only last a couple of months , knitwear that “bobbles” after one wash , poor quality underwear , dresses that shrink , sweatshirts that look like rags after one wear …..etc . Recycling is laudable but M&S seem to have taken it to extremes at the expense of quality, I REALLY DON’T WANT ANY MORE RECYCLED POLYESTER! Older women would rather pay a little extra for good quality , you are never going to hook the teenage shopper so stop trying to compete with Primark Secondly style ….we mature women are now in touch with fashion , so we want trendy clothes adapted for our body shape , you do this well with high waisted jeans but everything else 🤷‍♀️? Thirdly colours …..wishy washy , anything in baby blue or baby pink sells out instantly as do basic browns , oranges etc . So why all the dull washed out colours ? Fourthly presentation… stores look dated , uninteresting and drab Fifthly …..what happened to Per Una ?! I have items from when it was first launched , still fresh and wearable . When “George” was in charge it was innovating , pretty and feminine If anyone at M&S is reading this I speak for many of your core customers so please take note …we don’t want to lose you from the high street but loyalty can only be stretched so far !”

Posted 1 year ago

“My husband and myself visited M and S at Ventura shopping centre at Tamworth to buy him a suit for our son's wedding. We had excellent service from the assistant Wendy and went away completely satisfied. Thank you.”

Posted 1 year ago

“The bowl is too small for the obviously freshly arranged healthy looking plants so they look squashed together which is a shame. They need to be replanted in a larger bowl to give them room to grow and show the Individual plants.”

Posted 1 year ago

“Went in to marks and Spencers and was standing at the self checkout when this female team leader walked towards me and shouted to her colleague YOU ALRIGHT SWEETHEART in a horrible squeaky voice. have to say wish I had recorded it and played it back to her it sounded so unprofessional. where do they get these people from reminded me of chalk on a black board and someone on helium gas. but it put’s the biggest smile 😃 on my face every day it’s the best ever food range is the best”

Posted 1 year ago

“PLEASE stop selling "ankle grazers" pretty useless when uour tall. End up looking like cropped trousers.”

Posted 2 years ago

“The new recipe paella is bland and tasteless. Why alter it? Price up by 25% flavour down by 25%.”

Posted 2 years ago

“Shame on you Marks and Spencer....Actively supporting Ukraine in in your shops and web site but STILL TRADING in Russia. Your 48 shops are still open in Russia. Your company should not have double standards, it’s sickening.”

Posted 2 years ago

“Ordered some clothes in line to take on holiday. Received email today in which they say they are ‘very busy’ and my delivery will be delayed . They also seem to be implicating Hermes . I ordered these goods 5 days ago and probably won’t get them for a few more days. Being told they are ‘very busy’ basically says I am not important enough to deliver to me on time. If they are that busy then pay over time and get the job done. Being ‘too busy’ to serve you is a very outdated attitude to customer service . Wake up M and S , look at how well your competitors perform, no more weak excuses. The world of commerce has moved on and left you behind. If your wish to retain customers, you need to raise your game. Earlier this week I ordered a product from Amazon at 1700 hours , it was delivered at 1100 the following day. M and S there are no excuses. You gave distanced me as a customer and I doubt I am the only one.”

Posted 2 years ago

“Decided this year to shop for new year food at M&S. We always have a crispy aromatic duck for new years eve so we bought two. When we arrived home I took all packaging from the duck and realised there were no pancakes with it. Looked at the box it does say no pancakes but why? They go hand on hand. So we have spent nye looking for pancakes all sold out had to improvise and have mini wraps. I certainly won't make that mistake again will buy from my usual supermarket.”

Posted 2 years ago

“Struggled to find email address for customers only had phone number . Disappointed that my gift flowers had more plastic packaging than flowers totally unecessary and so not environmentally friendly. The flowers were nice.”

Posted 2 years ago

“Men's lambswool sweaters. Now second one has a hole under armpit. I bought these a few months ago. Weakness under arm as a hole forms. Maybe they should be made in the UK again. They are made in Africa in Madagascar.”

Posted 2 years ago

“Only bread thrown out from M& S. Choked on nut roast. Thrown dips out. Broke tooth on mac cheese. L”

Posted 2 years ago

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Marks And Spencer is rated 2.8 based on 2,150 reviews