Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,354 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the products today are mostly of a decent quality, they cannot compete with the Quality of Marks & Spencer's of the past, during the 1960's my mother of a Checker at Bairnswear, everything they produced for Marks & Spencers had to be of the highest quality, when Marks & Spencers orders were sent out, they used to send one of their own people to Check the quality of the items, they would choose a random box have it opened pick out a random piece and check it themselves, if it was not up to standard the whole shipment would be rejected, nowadays it come from places like China and the Far East etc, quality cannot be guaranteed but the price remains the same”

Helpful Report

Posted 2 weeks ago

“Sent flower's to a friend, I had to message if she had received them, as you did not include the card with the flowers. Disappointed customer.”

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Posted 2 weeks ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298 >”

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Posted 1 year ago

“I love marks and spencer and have always shopped there. I love the quality of clothing but what on earth has happened to the sizing? I am 4ft 11” and have always had petite short which have been perfect for me. Recently I have ordered several pairs of trousers and have had to have them professionally taken by 2” at a cost of £15 a pair. Come on m&s cater for short people we are not all tall. I will now consider shopping elsewhere”

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Posted 2 years ago

“Have always been satisfied with service from M&S but today very disappointed took our great granddaughter age 5 to cafe in preston (she is gluten intolerance) all they could offer her were chips no baked potatoes sandwiches etc .I think this needs to be addressed in all your cafes”

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Posted 2 years ago

“Can never seem to find anyone in the shop floor to assist. You have to wait the in the queue for ages then one of the server staff have to leave the till point to assist resulting in customers awaiting longer to get served at the tills”

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Posted 2 years ago

“I've been a good customer of M&S clothing for years but I am unlikely to continue to be so following your installation of primarily self scan tills at Wolstanton store. Today there were only 2 people on the general till dealing with one person with a problem causing severe queue. Only one helper on the self scan tills and all had customers waiting for help. My problem was getting the credit card loyalty vouchers to work. No instructions. Lots of disgruntled customers. Very few staff. Wanted gift receipt but unable to work this out on the machine. Retrograde step M&S and you're likely to lose customers and goodwill.”

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Posted 2 years ago

“I had a beautiful sparkle candle in a glass holder as present. I went to use it, tried to take very the large label off only for half the label to be left behind ! I know when I try to remove the rest of the label it will be impossible and possibly scratch the glass. Very disappointing as there are easy peel labels on the market M&S could have used.”

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Posted 2 years ago

“Had a chicken soup given to me and the bowl was half full what a disgrace for the money you have to pay for it The staff filled it up for me which he did not have to do Not happy with the service amount from the Chef”

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Posted 2 years ago

““ OUR BEST EVER CHOCOLATE ECLAIR”…..really….REALLY? I don’t think so!! You can’t see the eclair for all the runny cream!! Then when you finally locate the eclair the Choux pastry is awful,, hard and with horrible sickly tasteless caramel running over it. Believe me your original eclairs are 100% better and much better quality too!! I must say though that your salad Nicoise is perfect!!! Just ditch the over rated eclairs!!”

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Posted 2 years ago

“Not happy about the Xmas adds fir 2023 . Come on now Dawn French as the Xmas fairy. How old is this add. Hardly the fairy type. Really puts me off m and s Xmas pies I love them too. But get real M AND S on”

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Posted 3 years ago

“I'm very pleased with a product which I received today which made me happy”

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Posted 3 years ago

“Bought a tray of sandwiches and rolls for Mothers day. They were delicious, however the packaging was awful in that it was 100% plastic surely you can do better than that?”

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Posted 3 years ago

“M&S food is ok but clothes and home wear have gone rapidly downhill. This year’s Sale in particular has been pitiful!!”

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Posted 3 years ago

“I usually give specific reviews on purchases from M&S on their website but wanted to give a general review . I am in my early 60’s and have been an M&S customer all my life (my mum bought all my clothes at M&S when I was a child) 10 years ago I would say 99% of everything I wore came from M&S , clothes , shoes , underwear etc. Now I would say it has slowly dropped to approx 30% , WHY ? Firstly quality .. .. thin , see through t shirts that only last a couple of months , knitwear that “bobbles” after one wash , poor quality underwear , dresses that shrink , sweatshirts that look like rags after one wear …..etc . Recycling is laudable but M&S seem to have taken it to extremes at the expense of quality, I REALLY DON’T WANT ANY MORE RECYCLED POLYESTER! Older women would rather pay a little extra for good quality , you are never going to hook the teenage shopper so stop trying to compete with Primark Secondly style ….we mature women are now in touch with fashion , so we want trendy clothes adapted for our body shape , you do this well with high waisted jeans but everything else 🤷‍♀️? Thirdly colours …..wishy washy , anything in baby blue or baby pink sells out instantly as do basic browns , oranges etc . So why all the dull washed out colours ? Fourthly presentation… stores look dated , uninteresting and drab Fifthly …..what happened to Per Una ?! I have items from when it was first launched , still fresh and wearable . When “George” was in charge it was innovating , pretty and feminine If anyone at M&S is reading this I speak for many of your core customers so please take note …we don’t want to lose you from the high street but loyalty can only be stretched so far !”

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Posted 4 years ago

“My husband and myself visited M and S at Ventura shopping centre at Tamworth to buy him a suit for our son's wedding. We had excellent service from the assistant Wendy and went away completely satisfied. Thank you.”

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Posted 4 years ago

“The bowl is too small for the obviously freshly arranged healthy looking plants so they look squashed together which is a shame. They need to be replanted in a larger bowl to give them room to grow and show the Individual plants.”

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Posted 4 years ago

“Went in to marks and Spencers and was standing at the self checkout when this female team leader walked towards me and shouted to her colleague YOU ALRIGHT SWEETHEART in a horrible squeaky voice. have to say wish I had recorded it and played it back to her it sounded so unprofessional. where do they get these people from reminded me of chalk on a black board and someone on helium gas. but it put’s the biggest smile 😃 on my face every day it’s the best ever food range is the best”

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Posted 4 years ago

“PLEASE stop selling "ankle grazers" pretty useless when uour tall. End up looking like cropped trousers.”

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Posted 4 years ago

“The new recipe paella is bland and tasteless. Why alter it? Price up by 25% flavour down by 25%.”

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Posted 4 years ago

Marks And Spencer is rated 2.8 based on 2,354 reviews